user not able to login

[Hari Hari]

Hi 

I have protected resources, some of the users are not able to log in, some of the user logins, kindly help me.




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Regards
Hari
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[Patrick Dussault]

Hi Hari,

To understand the reason why some users cannot login, I'll suggest you
to examine the Web Agent and Policy Server traces.

Best Regards,
Patrick

[Hari Hari]

Hi Patrick,

Thank you for the update Patrick.

I am new to the Siteminder, kindly explain a little bit of the below the mail.

[Patrick Dussault]

Hi Hari,

Here's the documentation about logs and traces on the Web Agent :

Error Logs and Trace Logs
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/siteminder/12-8/configuring/web-agent-configuration/logging-and-tracing/error-logs-and-trace-logs.html

How to Set Up Trace Logging
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/siteminder/12-8/configuring/web-agent-configuration/logging-and-tracing/how-to-set-up-trace-logging.html

Policy Server traces :

Policy Server Profiler Dialog
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/siteminder/12-8/using/policy-server-management-console/policy-server-profiler-dialog.html

HOW TO ENABLE POLICY SERVER TRACING LOG & ADD ALL THE COMPONENTS/DATA FIELDS
https://knowledge.broadcom.com/external/article?articleId=10469

and a sample how to read them :

Configuring the SiteMinder Policy Server Trace (Profiler) to help find the cause of Bad S/R Requests
https://knowledge.broadcom.com/external/article?articleId=48860

I hope this helps,

Best Regards,
Patrick

[Hari Hari]

Thank you for the update Patrick.