EEM Dxserver failing - not found

[maruthi.koduru]

Hi Team,

While installing EEM (12.51v) on Linux 7.2 machine the setup is failing with message "bash - dxserver not found ".

Also, exit code RC-252.

I even noticed no Dxserver and Itechnology folders available under /opt/CA/SharedComponents.

FYI, i am doing the setup with Root users only.

Request teams to suggest on this error.

Thank You,
Maruthi

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Technology
Edgeverve systems pvt ltd
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[Reginold DAlmeida]

You can refer to this article.

https://knowledge.broadcom.com/external/article/98028/unable-to-install-eem-rc252.html

[maruthi.koduru]

Hi Darryl,
Thanks for the update, I have referred the link and followed below steps....

This user created --> dsa 
home path --> /opt/CA/SharedComponents/CADirectory/dxserver
setup failed -> bash dxserver not found

Then, I have removed this dsa user from unix  and created, dxuser --> new user
home path --> /opt/CA/SharedComponents/CADirectory/dxserver
setup failing -> EEM-User dsa is not found. Not starting CA directory services.
                        EEM - igateway folder not found, not starting Igateway services.

Could you please suggest on further checks.

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Technology
Edgeverve systems pvt ltd
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[John Hiett]

Hi Maruthi,

It looks like the user you have created is named 'dxuser' instead of 'dsa'.

I recommend that you remove the 'dxuser' account from your RHEL machine. If it exists, I also recommend that you remove the existing 'dsa' account. Once the account(s) have been removed re-run the installer.

The dsa account, the default UNIX group and home directory will all be created as part of a successful installation.

Kind regards,
John

[maruthi.koduru]

Hi John,

I have removed the dsa and dxuser users and re-started the setup with root user, still the setup is failing.
[root@hostname CA]# whoami
root
[root@hostname CA]# id dsa
id: dsa: no such user
[root@hostname CA]# id dxuser
id: dxuser: no such user
[root@hostname CA]#
================
18:41:40 ++ -- EEM: Running the EEM post installation steps. These steps will take several minutes to complete... │
│ 18:41:40 ++ -- EEM: Setting JAVA_HOME. │
│ 18:41:40 ++ -- EEM: JAVA_HOME is now set: /opt/CA/SharedComponents/JRE/1.5.0_11 │
│ 18:41:40 ++ -- EEM: Installing Embedded Entitlements Manager... │
│ 18:41:40 ++ -- EEM: Starting up EEM and iGateway services. │
│ 18:41:40 ++ -- EEM: User dsa is not found. Not starting CA Directory services. │
│ 18:41:40 ++ -- EEM: iGateway location not found. Not starting iGateway services. -
│ 18:41:40 ++ -- EEM: Installing the EEM Server...

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Technology
Edgeverve systems pvt ltd
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[maruthi.koduru]

Hi,

Any suggestion on this query ?

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Technology
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