How do I fix "This user's ACL does not have the required permission to access this portlet."?

[Dan Gill]

We recently upgraded from 20.1 to 20.31. During the upgrade, we also switched from BUS users and Account Contacts to LDAP only.

When I attempt to access the SLM or the Dashboard Designer, I get the error:

This user's ACL does not have the required permission to access this portlet.

Prior to the upgrade, I was the only user in LDAP and both the SLM and the Dashboard Designer worked fine for me. It also works fine in my lab and that uses the same ACL and the same LDAP integration.

[Stephen Danseglio]

Hi Dan,

Please refer to:

https://broadcom-stage.adobecqms.net/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-3/administering/permissions-reference-for-ump-portlets.html#concept.dita_da864abc784e808051c23f2d15ae611fce262fe9_Dashboard

1. Operator Console Basic

2. Reports-> Custom reports, Reports Scheduler

3. Dashboards-> Custom Dashboards, Dashboard Design

Assuming the SLM/SLO ACLS are also selected.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-3/administering/acl-permissions-list.html

Steve

[Dan Gill]

Hi Steve,

I have all ACL permissions selected, but it still doesn't work.

Thanks,
Dan

[Stephen Danseglio]

Do all of the expected ACLs/permissions show up in the hub security.cfg? If so, please open a support case as this appears to be a defect.

Steve

[Dan Gill]

Thanks. I guess the support site is down right now, I'm getting a 504 error when I try to log in.

I'll create one when I have the chance. In the meantime, I'm attaching a stripped down version of the security.cfg file here.

[Dan Gill]

I just created:

Case 32417938

[David Michel]

You must have the SLM Admin permission set in the Access Control List (ACL) to view the contents of the SLM interface. If you do not have permissions or you are an account user, regardless of permissions, a "Permission Denied" message appears when you try to open the SLM view.

Don't see that for dashboard designer, still it is recommended to test it and if it works for bus users, update the support case with that info. 

[Luc Christiaens]

From official 20.3 doc; known issues:

Dashboard Design Permission Requires Bus User Privileges

In the Account Admin, you can add the Dashboard Design permission to an ACL for an account contact user if the user wishes to create custom dashboards. However, the permission functions only for a bus user. Dashboard Design permission that is applied to an account contact user is ignored.

[Dan Gill]

I'm not sure if anyone saw this after the screenshot; however, it works fine in my lab. My lab has the same ACL, same permissions, same LDAP integration.

[Vito Francesco Mazzotta]

Hello,

UIM 20.3.2.

I am experiencing the same problem (let say randomly) on Dashboard Design but not on SLM. Mostly I got the same error but once I received the expected list of dashboard to select. Then I choose one and after some seconds I received an error message (a red box on the upper right corner) with something related to jdbc driver connection timeout.

I am wondering if connection issue with DB could be a root cause for that problem or if someone found a stable solution.

Thanks in advance,

Vito