IT Process Automation

Impact of Microsoft’s Announcement regarding End of Support for Internet Explorer 8, 9 and 10 with regards to CA Process Automation

By chivi06 posted 01-13-2016 06:19 AM


CA Technologies is continually working to improve our software and services to best meet the needs of our customers. This message is to inform customers of the impact that Microsoft’s announcement on August 7, 2014 to retire support for certain versions of Internet Explorer will have on your organization’s use of CA Process Automation


On August 7, 2014, Microsoft made a significant change in its Internet Explorer Support policy.  Effective TUESDAY, JANUARY 12, 2016, only the most current version of Internet Explorer available for a supported operating system will receive technical support and security updates. With regards to CA Process Automation, there are two potential sets of impacts:


The supported GA versions (PAM 4.3) of CA Process Automation is compatible with the latest version of Microsoft Internet Explorer (i.e. Microsoft Internet Explorer 11), and customers are encouraged to start using the same.


Customers can continue using the prior versions of Microsoft Internet Explorer that are noted as "supported" in the support matrices for supported version of CA Process Automation. However, after TUESDAY, JANUARY 12, 2016, CA Technologies will no longer provide any fixes, patches, service packs, updates, upgrades, programmatic changes or coverage for any issues resulting from such usage. Customers can continue to contact CA Support after TUESDAY, JANUARY 12, 2016, for basic configuration, usage, and troubleshooting of CA Process Automation with Microsoft Internet Explorer 8, 9, or 10 on an “as is” basis. If a workaround cannot be determined, the customer understands that their problem will be deemed “irresolvable.”


At this time, we encourage you to plan for the impacts listed above. As a reminder, CA Process Automation also supports versions of other browsers - Mozilla Firefox and Google Chrome - as noted in the support matrices of the supported GA versions.


If you have any questions regarding the support schedule, please contact CA Process Automation Technical Support.


Your success is very important to us, and we look forward to continuing our successful partnership with you.