6 yrs
| What was the career path that led you here? |
Over the years I’ve worked in a variety of software development positions, with online stockbroking applications, and then with more security & crypto related products, before becoming involved in Siteminder/SSO deployments and then SSO support.
| What product do you support? |
CA SSO
I was more development & services focused, a big plus for me in moving to a support role was the ability to work mostly from home, but I enjoy the company of the other team members, and certainly there are daily challenges to keep your mind occupied.
| What is your passion outside of work? What do you like to do? |
We live near the beach, so swimming and outdoor activities like cycling & hiking are a big part of life here. I am also interested in food and wine, where my role is mostly as the consumer & we enjoy travelling.
| What is your educational background? |
I have a degree in Applied Science, Majoring in Computer Science, that was a while ago now, and done a few other lone subjects, including History & Philosophy of Science & Bioinfomatics to keep my brain active.
| How has support changed since you started? |
Better interaction via webex certainly has helped give a closer interaction and quicker resolution of priority issues.
| Why should people be involved in the communities? |
It helps to be better informed about important produce changes and security updates.
On a personal note, you can access some of the CA SSO tools I’ve written in the “Scripts & Tools” tag on
Why should customers read Knowledge Articles?
Apart from the stimulating plot and character development, they are a great source of insights into how to work with features of the CA SSO product.
Follow the Support Engineer Here: Mark.ODonohue