Layer7 Access Management

Tech Tip : CA Single Sign-On: How to manually uninstall IIS web agent

By Karmeng posted 07-31-2016 09:51 PM


Unable to run Web agent uninstaller due to some dependency to the JDK. Following KB outline manual steps to uninstall IIS web agent.



06-04-2018 09:48 AM

Hi ,


Use the below link 


Manually uninstall IIS web agent - CA Knowledge \



Leo Joseph. 

06-04-2018 09:31 AM

Link above appears to be broken.  I can't get to the file.

08-22-2016 07:12 AM

Kar Meng,


I just rereviewed. Looks like the pain points are fixed. Good Job! Something recall being asked a lot when i was at CA. i'm sure this will be a great help!

08-02-2016 11:12 PM

Hi Josh,


Thanks for pointing out. I do think point 6 is a bit confusing but thought of users will read till finish before they take action. I will change the sequence to make it logical and also cover the modules, handlers mapping and ISAPI filters

08-01-2016 07:26 AM

there's some issues...


step 6 should be step 2. steps 2 through 5 should all be one higher. step two should be the unconfigure through wizard.


there's also issues in that step 6 only mentions the virtual folder.

what about the modules? the handlers? the filters?


this is an incomplete article that will lead to needing to reinstall IIS.

thats all the issues i see. hope that heps