Clarity Service Management

Meet CA Support Engineer for Service Management: Alexandre Almeida

By Rachel_Macik posted 06-04-2015 11:03 AM

  

Alexandre-Almeida.pngMeet Alexandre_Almeida - he is a Senior Support Engineer and an active member in the CA Service Management Community. Alexandre supports #itassetmanager and has been with CA since 2009 and works with our team at Ditton Park, just outside London.

 

"Since I joined CA, support has changed towards a more professional experience, with useful tools and supporting documentation for the engineers. Coming from Microsoft where I’ve worked as a Support Team Leader it is a great pleasure to see we are on the right track."

 

Alexandre urges customers to join the communities so they can share ideas and be heard.

 

"It's a wonderful tool for finding answers to simple question that otherwise would require a support ticket."


Knowledge articles are another great resource for #self-service support. Alexandre says #knowledgedocuments contain answers to most frequent problems, and there's nothing better than finding a solution online without having to call support.


Outside of CA, Alexandre enjoys traveling with family, and playing football. (In real life and in video games!) He even sent us a photo from a couple of years ago during a CA interdepartmental football competition. It's a good life here at CA! Follow more stories on the CA Instagram account https://instagram.com/lifeatca/  #lifeatca


Follow Alexandre_Almeida 

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Click here to meet more CA Support engineers Meet the CA Support Engineers

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08-06-2015 04:15 PM

Hi Alex,

Glad to have you on our ITAM team!

08-05-2015 04:16 PM

Opa, mais um brazuka.

08-05-2015 03:27 PM

06-10-2015 06:26 AM

BRA ZIL ZIL zil zil zil !!!!

06-05-2015 10:02 AM

See you in Rio:)