Symantec Privileged Access Management

Tech Tip - CA Privileged Access Manager: NullPointerException returned while initializing Transparent Login Agent

By wonsa03 posted 05-04-2017 07:15 PM


CA Privileged Access Manager Tech Tip by Kelly Wong, Principal Support Engineer for 5th May 2017



NullPointerException is returned while initializing Transparent Login Agent



PAM: 2.8
Target Host OS: Windows 2008 R2
RDP Application: MS SQL Server 2008 R2


AntiVirus application is blocking the execution of XsuiteTLAgent.exe residing in the Virtual Drive. 



Update AntiVirus application to allow XsuiteTLAgent.exe to execute e.g: add XsuiteTLAgent.exe to the McAfee's passthru list.



  • Ensure that the RDP Applications are added to the RemoteApp Manager correctly:
  • Ensure that the Transparent Login is enabled in the user-device policy and Transparent Login is configured with the RDP Application:

  • RDP Application loads fine without Transparent Login:
  • Drive Redirection is allowed (via Group Policy Object or Remote Desktop Session Host Configuration):
  • Transparent Login Config ran through successfully with the Learn Tool Debugger:
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