How long have you been at CA polmi05 ?
15 Years including service at acquired company (Concord Communications)
What was the career path that lead you here?
There wasn’t one to be honest. I was working up the management chain at what was then independently owned Kinkos copy centers. Things changed making it no longer enjoyable to work there, and after being out of work for a while, a friend working as a Technical Training at then Concord Communications gave me a great opportunity. I would go into the office with him and use his computer, or the training rooms when not in use, to learn Unix and Windows computers. That lead to getting an entry level support role at Concord supporting the eHealth product. I found I enjoyed the ‘puzzle solving’ part of working in this level of technical support and it kept my interest. Here we are many years later…
What product do you support?
CA Infrastructure Management and eHealth
What keeps you at CA?
It’s a good company that takes care of its employees, and I work with good people who make for a great team. Not much more to ask for at that point!
What is your passion outside of work? What do you like to do?
Time with my wife and my son Jackson who turns 3 at the end of May, playing with and going for long walks with my 6 year old English lab Salem (named after the town in MA as she was born on Halloween) and family time, motorcycle rides with my wife on our bikes, Trap and target shooting and boating. We also love going out to yard sales on weekends hunting for bargains or even good stuff to have fun reselling online.
What is your educational background?
Some college (Hunter College in NYC)
How has support changed since you started?
Better processes, procedures and tools making our jobs better and easier.
Why should people be involved in the communities?
To help each other. We are one team after all, both as CA and our customers.
Why should customers read Knowledge Articles?
To find answers to problems that you might not know are common. Searching it first for a possible solution can save loads of time waiting for answers from Support at times.
Follow the Support Engineer Here: polmi05