VMware USB Arbitration service won't start

[ludo zanell]

Hello, 

I have a problem on my VM ... i can't use USB devices from host (removable devices)

I searched on the web and finded the tutorial from broadcom ( VMware USB Arbitration service fails to start in VMware Workstation). I tried to follow the instructions but it didn't worked. Hcmon is not an valid instruction ... i install it with the command but nothing change, i can't run hcmon. 

The VMware USB arbitration service still off and i can't turn it on...

I was using the player, i tried to reinstall it: it didn't work, so i installed the workstation pro 17 (17.5.2 build-23775571 now free), nothing change ...

i tried to reinstall it, same ... 

Do you have any idea for correct the problem ? 

Thanks in advance 

Windows 11 Pro version 23H2 build 22631.3958

[Dhairya Tomar]

@ludo zanell Request you to try below steps and update if issue still persists-

1. Clean Uninstall Workstation Pro using below-
Uninstall WS Pro/Player.
Go to this location - C:\ProgramData\VMware and delete the folders for VMware Workstation and VMware Player.
Go to this location - C:\Users\dtomar\AppData\Roaming\VMware and delete all the files inside
Go to this location - C:\Program Files (x86)\VMware and delete the folders for VMware Workstation and VMware Player.
2. Please stop related services if any by "sc stop serviceName" in cmd with administrative with priviledge
sc stop VMUSBArbService
sc stop hcmon
sc stop vmusb
3. Remove drivers:
del C:\Windows\System32\drivers\hcmon.sys
del C:\Windows\System32\drivers\vmusb.sys
remove hcmon, vmusb from here C:\Windows\System32\DRVSTORE
4. Remove registry related to WS Pro:
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc." /f
reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\VMware, Inc." /f
5.
     a.Stop 'VMware USB Arbitration service' from services.msc if running.
     b.Delete below registry entries for
         i."VMUSBArbService from "Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VMUSBArbService"
         ii."Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vmusb"
     c.Delete same entries from CurrentControlSet001 if any.
6. Delete usb folders from "C:\Program Files (x86)\Common Files\VMware\USB"
7. Delete hcmon and vmusb from  C:\Program Files\Common Files\VMware\Drivers\hcmon & C:\Program Files\Common
        Files\VMware\Drivers\vmusb
8. Reboot your system and install WS Pro.

[ludo zanell]

Thanks you very much for your help ! It work !

Just before that i used Revo Uninstaller Pro for uninstall VMware Player because i didn't find it in windows add/remove module and also the the uninstall.exe in the vmware folder  ...

Thanks again 

Have a good day :)