Unable to download updates - Not Entitled, nor open a case about it

[Arnaud_L]

Hi there,

Since few days now : I'm not able to download (any?) version of vSphere, including updates because i'm "not entitled".

First of all : I don't even understand why or what is needed to be "entitled" ?

Second: I obviously try to open a case / reach the support, which always end-up on a loop-end .

(basically, got We could not process your request, please try later all the time when trying to access the case page).

What's going on ?! I never feel so frustrated to not be able to update my (paid) services and not being able to reach the support ?!

EDIT: Long story short, it seems that my account doesn't have a proper Site ID which is the link to our licences/product entitlement.

Funny story : without the Site ID, you cannot access the management case ... to request this Site ID or clarify your own situation.

I had to contact the support via chat (I guess via phone would also be an option), get your Site ID, add a request to your Site ID in order to be able to download the products.
From the support : 

• you have to upgrade the account in order to create cases/download products. To upgrade your account, follow to the steps in the mentioned in the link - https://knowledge.broadcom.com/external/article/142873

[Karol Pawelski]

me too, and can't start request call (this not working too on my other business PARTNER account!!!!)

[Karol Pawelski]

let me know if you manage to solve the problem. I would be grateful for advice and how you solved it. Since April I can't download almost anything we pay for. Additionally, we have partner status (on another account) but it doesn't change anything.

[Shen88]

@Arnaud_L

Please refer the below article from Broadcom to resolve this problem and you should be able to download the appropriate software entitled for your account.

[Karol Pawelski]

Since April, no chance to download anything, any update or license key.

 

I am seriously considering migrating the entire environment to another platform. Over half a year and no one is able to help and I had to get the fixes from friendly companies!!!!

[Karol Pawelski]

someone? anyone? vmware - broadcom? Official support? moderators? Never ever vmware on new env. in my life/work etc.