Unable to access running frozen VM after Workstation crash

[marbaa]

Hi,

One Linux VM has frozen to that state, that it wasn't responding to Restart Guest and Reset buttons, nor Power off button. Then Workstation froze/crash. Now, the frozen VM is still running, tray icon showing that VM is running and I see by memory usage in Task Manager, that it is running. However I can't access it. How can I kill the VM and release the resources other than by rebooting computer?

Host: Windows 11

Power on:

[Dhairya Tomar]

@marbaa. Please try clean Uninstallation and installation of Workstation using below steps-

1) Uninstall WS Pro.
2) Go to this location - C:\ProgramData\VMware and delete the folders for VMware Workstation and VMware Player.
3) Go to this location - C:\Users\dtomar\AppData\Roaming\VMware and delete all the files inside
4) Go to this location - C:\Program Files (x86)\VMware and delete the folders for VMware Workstation and VMware Player.
5) Install WS Pro.

6) Restart the host.

If the problem still persist, share the support bundle of the affected VM using below steps-

Help->Support->Collect Support Data

[RDPetruska]

Just end the task in Task Manager.

[Dhairya Tomar]

@marbaaFollowing up on above, please let us know if you tried clean uninstall and install steps I shared above.