Issue with Applying CA-Signed Certificate to New Appliance

[ptarnawski]

Hi all,

I'm encountering an issue while applying a CA-signed certificate to a new appliance.

Here's the situation:

1. I generated a CSR and obtained a certificate based on this CSR.

2. However, when I try to apply the certificate, I receive the following error:

   ERROR
   *The certificate's Subject Alternative Name does not contain one of the following:

   • An IP address that matches the SRM host IP
   • A DNS name that matches the SRM host name
   • A Common Name field that matches the SRM host name.*
     Operation ID: ba92085f-0c02-4b8d-a745-8e6c97fd4be0

   I verified the certificate and confirmed that it includes the proper hostname, SAN, and IP address.

3. In another attempt, I received this error:

   ERROR
   No CSR/PK generated before this call.
   Operation ID: 1717cbfe-7de6-4817-bffe-dacceb329f16
   Timestamp: 11/21/24, 4:05:25 AM -0800

   This happened even though I generated the CSR directly from the appliance.

4. I also tried using OpenSSL, but then I encountered an error about a private and public key mismatch.

Can anyone help shed some light on this?

Thanks!

[ptarnawski]

I solve it.

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the resolution was to reboot appliance LOL