Fusion Update not working

[John DiCarlo]

I recently let Fusion updated to Player Version 13.6.3 (24585314).  I did have to reenter my license code after the update.

Everything is work fine but when I tried to login to the support portal I was forced to reset my login password as I hadn't logged in a while and finished the account migration by resetting my password otherwise my account would be still be locked.

Now getting "A certificate error occurred while connecting to the update server" message when checking to see if there is an fusion update. Not sure if this issue is related to either the latest update or account migration.  

I tried to research @Technogeezer posts as Irecall seeing something  on this issue but did not find a solution.

Thanks and Please advise.

[Technogeezer]

I'm seeing that as well. Looks like Broadcom has changed something or has forgotten to update an expired security certificate.

You're running the latest Fusion version 13.6.3, so there's no need to look for an update.

As a workaround you should be able to download the updated version installer disk image from the Broadcom software download site. Mount the disk image, and then run the installer found on it. That will update your Fusion installation to the latest.

As a side note, you do not have to enter any license keys for Fusion 13.6.2 and later. Because Fusion Pro is now available for free for all use cases, license keys are not required and are no longer prompted for when installing Fusion as of 13.6.2. If you've got a Fusion Player license and are running 13..5.2 or later, shut down Fusion and remove the (no longer required) licensing files found at /Library/Preferences/VMware Fusion/license-fusion-13* . The next time you fire up Fusion, you'll get Fusion Pro functionality. 

[Technogeezer]

I also don't believe that changing your password on your Broadcom account is related to the certificate error message or account migration. Account credentials are not used to connect to the software update services. A deeper inspection of logs indicate that there are SSL errors related to the certificate that Broadcom is using for their software update servers. 

[Technogeezer]

Some more research...

There appears to be something wrong on the Broadcom site. Any attempts to access URLs that point to the software update infrastructure that's encoded in the products (softwareupdate.vmware.com) are now re-directing to the Broadcom support site (support.broadcom.com). 

Until Broadcom fixes this the only way to update right now is to download an updated version of product from the Broadcom support/downloads site. The in-product updaters or any hacks that gave you direct URLs to the content that the in-product updaters use won't work.

[Technogeezer]

Even more research. Broadcom looks like they're changing the in-product updating procedures for their other products https://knowledge.broadcom.com/external/article/390098 - and requiring "entitlements" which they are no longer providing for Fusion or Workstation because they're free products. 

It's not out of the realm of possiblity that the desktop hypervisor products are collateral damage from this change - "oops, we didn't think about that".

[John DiCarlo]

@Technogeezer thanks so much.  As you recommend there is no reason to download the update as I am already at the latest version.  Will sit back and relax and hopefully Broadcom will fix the issue moving forward before the next update.

[Manjunath Sanjeev]

There is a change in DH Product Update Process

 

We want to inform you that the 'product update' feature is no longer available. "Moving forward, users will need to manually download and install updates from our support portal while we investigate alternatives for automatic software updates."

 

To ensure a smooth installation process, please follow the step-by-step instructions provided in the Knowledge Base (KB) article below:

 

https://knowledge.broadcom.com/external/article?articleNumber=368734

 

We appreciate your understanding and are here to assist you if you have any questions.