View Only

 Cannot Download Fusion Pro for Personal Use Due to Account Verificaiton

GumbyX84's profile image
GumbyX84 posted May 22, 2024 02:57 PM

I cannot download Fusion Pro for Personal Use under my migrated VMWare Support Account. When I click the download link I get the following:

I have reset my password multiple times but I still get this error message. My account details were not migrated correct and I cannot change the name, email address, or job title from the Broadcom My Profile page (My Profile (broadcom.com)). I cannot build a profile because I do not have a site code. Phone support first put me on hold indefinitely. Called again and they said I had to post here in order to get support.  

Mervyn Ashby's profile image
Mervyn Ashby

Does anyone know how to get past the  "Account verification is Pending. Please try after some time." message? The Virtual Assistant certainly doesn't; and any suggestion that it has any intelligence is, frankly, laughable!

Fortunately I have managed to upgrade my Fusion installation to 13.5.2 via the built-in application update facility and applied the License change procedure to get the Free for Personal Use setting, but the official Broadcom download procedure remains a total dead end for me and any attempt to contact Broadcom via the suggested methods is like talking to a brick wall. I did manage to get a backup copy of the 13.5.2 installer via VMware downloads but, obviously, don't know how long that link may last.