vSphere Replication - UI error: Unknown error

[monarch684]

I have installed vSphere Replication 8.3 vCenter 6.7.  I am getting the following error:  "vSphere Replication - UI error: Unknown error."  I have been searching for anything pertaining to this error or where to look to see what might be causing this error with no luck.

Can someone point in the right direction?

[Scott Vessey]

Screenshots are useful so people can understand where you see that message, you might also describe what you’re doing at the time it comes up.

[Alex_Romeo]

Hi,

There is little information to understand your problem. Publish some image or log files.

ARomeo

[monarch684]

[Ashil Krishnan]

Hi

vSphere replication seems to be in OK state. Please check the following:

1. Access VR UI directly using:  https:/VRIPaddr/dr. If this works, then there is some issue while vCenter is trying to load the status of VR

2. List VR and VR-h5 solution users. If there are duplicate, please un-register them:

List VR service in vCenter(If you have an external PSC, run these commands from PSC):

/usr/lib/vmidentity/tools/scripts/lstool.py list --url http://localhost:7080/lookupservice/sdk --type com.vmware.vr.vrms

List VR h5 service registrations:

/usr/lib/vmidentity/tools/scripts/lstool.py list --url http://localhost:7080/lookupservice/sdk --type vrUi

Un-register vrms and it's html 5 service registrations:

/usr/lib/vmidentity/tools/scripts/lstool.py unregister --url http://localhost:7080/lookupservice/sdk --id TMP:608BF497-A198-40C1-9866-545533A488BE --user '[e-mail]' --password 'VMware123!' --no-check-cert

Note: Replace the 'id' values with the service id captured from previous commands. Replace SSO admin user and password with the correct one's

3. Cleanup all service registrations for vrms and it's h5 solutions --> Restart Web client services(service-control --stop vsphere-client    service-control --start vsphere-client)

4. Login to VR VAMI page and perform a 'Save and Restart to re-register the services

Reload the web client and check the status. That should get it going

[monarch684]

I ran your commands and still have the same error.  Also 'https://10.1.x.x/dr' is not working.  When I re-registered the services, I got several errors in Recent Tasks.

Just in case you can't read the error in the image:

"Cannot establish a TCP connection to server at '127.0.0.1:8123'. ThrowableProxy.cause A generic error occurred in the vSphere Replication Management Server. Exception details: 'https://127.0.0.1:8123/ invocation failed with "org.apache.http.conn.HttpHostConnectException: Connect to 127.0.0.1:8123 [/127.0.0.1] failed: Connection refused (Connection refused)"

[Ashil Krishnan]

Seems like a connectivity issue. Did you notice any errors when performing save and restart on VR VAMI ?

Please ensure VR has port connectivity to vCenter on port 80, 443 and 8043. Additionally, when accessing VR UI directly it connects on port 443

[monarch684]

The VR UI doesn't work with port 443.  I did not notice any errors when restarting VR VAMI.

Does this look right?

vCenter netstat -plnt

Active Internet connections (only servers)

Proto Recv-Q Send-Q Local Address           Foreign Address         State                                                                                                                                                                    PID/Program name

tcp        0      0 0.0.0.0:9084            0.0.0.0:*               LISTEN                                                                                                                                                                   5588/java

tcp        0      0 0.0.0.0:636             0.0.0.0:*               LISTEN                                                                                                                                                                   1516/vmdird

tcp        0      0 0.0.0.0:2012            0.0.0.0:*               LISTEN                                                                                                                                                                   1516/vmdird

tcp        0      0 127.0.0.1:8093          0.0.0.0:*               LISTEN                                                                                                                                                                   3911/vpxd

tcp        0      0 127.0.0.1:15005         0.0.0.0:*               LISTEN                                                                                                                                                                   2146/vmware-eam.lau

tcp        0      0 127.0.0.1:8190          0.0.0.0:*               LISTEN                                                                                                                                                                   5041/vmware-sps.lau

tcp        0      0 0.0.0.0:2014            0.0.0.0:*               LISTEN                                                                                                                                                                   1634/vmcad

tcp        0      0 127.0.0.1:8191          0.0.0.0:*               LISTEN                                                                                                                                                                   5041/vmware-sps.lau

tcp        0      0 127.0.0.1:15007         0.0.0.0:*               LISTEN                                                                                                                                                                   5081/vmware-vsm.lau

tcp        0      0 0.0.0.0:9087            0.0.0.0:*               LISTEN                                                                                                                                                                   5588/java

tcp        0      0 0.0.0.0:2015            0.0.0.0:*               LISTEN                                                                                                                                                                   1616/vmdnsd

tcp        0      0 127.0.0.1:10080         0.0.0.0:*               LISTEN                                                                                                                                                                   2730/vmware-vpxd-sv

tcp        0      0 0.0.0.0:514             0.0.0.0:*               LISTEN                                                                                                                                                                   38463/rsyslogd

tcp        0      0 0.0.0.0:9090            0.0.0.0:*               LISTEN                                                                                                                                                                   7090/vsphere-client

tcp        0      0 0.0.0.0:5090            0.0.0.0:*               LISTEN                                                                                                                                                                   2399/vsphere-ui.lau

tcp        0      0 0.0.0.0:9443            0.0.0.0:*               LISTEN                                                                                                                                                                   7090/vsphere-client

tcp        0      0 0.0.0.0:5443            0.0.0.0:*               LISTEN                                                                                                                                                                   2399/vsphere-ui.lau

tcp        0      0 0.0.0.0:2020            0.0.0.0:*               LISTEN                                                                                                                                                                   1446/vmafdd

tcp        0      0 127.0.0.1:549           0.0.0.0:*               LISTEN                                                                                                                                                                   2085/rhttpproxy

tcp        0      0 0.0.0.0:389             0.0.0.0:*               LISTEN                                                                                                                                                                   1516/vmdird

tcp        0      0 127.0.0.1:8006          0.0.0.0:*               LISTEN                                                                                                                                                                   5364/python

tcp        0      0 0.0.0.0:15080           0.0.0.0:*               LISTEN                                                                                                                                                                   1970/vmware-analyti

tcp        0      0 0.0.0.0:7080            0.0.0.0:*               LISTEN                                                                                                                                                                   1751/vmware-stsd

tcp        0      0 127.0.0.1:8201          0.0.0.0:*               LISTEN                                                                                                                                                                   2365/python

tcp        0      0 0.0.0.0:1514            0.0.0.0:*               LISTEN                                                                                                                                                                   38463/rsyslogd

tcp        0      0 0.0.0.0:587             0.0.0.0:*               LISTEN                                                                                                                                                                   3821/sendmail: acce

tcp        0      0 127.0.0.1:18091         0.0.0.0:*               LISTEN                                                                                                                                                                   2372/vmware-sca.lau

tcp        0      0 0.0.0.0:5580            0.0.0.0:*               LISTEN                                                                                                                                                                   1266/vmware-pod

tcp        0      0 0.0.0.0:111             0.0.0.0:*               LISTEN                                                                                                                                                                   1178/rpcbind

tcp        0      0 127.0.0.1:22000         0.0.0.0:*               LISTEN                                                                                                                                                                   5041/vmware-sps.lau

tcp        0      0 127.0.0.1:10096         0.0.0.0:*               LISTEN                                                                                                                                                                   3929/vmware-certifi

tcp        0      0 0.0.0.0:12080           0.0.0.0:*               LISTEN                                                                                                                                                                   2028/vmware-cis-lic

tcp        0      0 0.0.0.0:80              0.0.0.0:*               LISTEN                                                                                                                                                                   2085/rhttpproxy

tcp        0      0 127.0.0.1:10098         0.0.0.0:*               LISTEN                                                                                                                                                                   3924/vmware-topolog

tcp        0      0 127.0.0.1:22100         0.0.0.0:*               LISTEN                                                                                                                                                                   5041/vmware-sps.lau

tcp        0      0 0.0.0.0:8084            0.0.0.0:*               LISTEN                                                                                                                                                                   4822/updatemgr

tcp        0      0 0.0.0.0:7444            0.0.0.0:*               LISTEN                                                                                                                                                                   1751/vmware-stsd

tcp        0      0 127.0.0.1:8085          0.0.0.0:*               LISTEN                                                                                                                                                                   3911/vpxd

tcp        0      0 127.0.0.1:53            0.0.0.0:*               LISTEN                                                                                                                                                                   1345/dnsmasq

tcp        0      0 0.0.0.0:22              0.0.0.0:*               LISTEN                                                                                                                                                                   1268/sshd

tcp        0      0 127.0.0.1:13080         0.0.0.0:*               LISTEN                                                                                                                                                                   6447/vmware-perfcha

tcp        0      0 127.0.0.1:23000         0.0.0.0:*               LISTEN                                                                                                                                                                   5041/vmware-sps.lau

tcp        0      0 0.0.0.0:5432            0.0.0.0:*               LISTEN                                                                                                                                                                   2314/postgres

tcp        0      0 0.0.0.0:88              0.0.0.0:*               LISTEN                                                                                                                                                                   1516/vmdird

tcp        0      0 127.0.0.1:8089          0.0.0.0:*               LISTEN                                                                                                                                                                   3911/vpxd

tcp        0      0 0.0.0.0:25              0.0.0.0:*               LISTEN                                                                                                                                                                   3821/sendmail: acce

tcp        0      0 0.0.0.0:16666           0.0.0.0:*               LISTEN                                                                                                                                                                   4956/vmware-content

tcp        0      0 127.0.0.1:12346         0.0.0.0:*               LISTEN                                                                                                                                                                   2038/vmware-vapi-en

tcp        0      0 0.0.0.0:443             0.0.0.0:*               LISTEN                                                                                                                                                                   2085/rhttpproxy

tcp6       0      0 :::514                  :::*                    LISTEN                                                                                                                                                                   38463/rsyslogd

tcp6       0      0 :::8900                 :::*                    LISTEN                                                                                                                                                                   2119/vmon-vapi-prov

tcp6       0      0 :::5480                 :::*                    LISTEN                                                                                                                                                                   7492/vami-lighttpd

tcp6       0      0 :::1514                 :::*                    LISTEN                                                                                                                                                                   38463/rsyslogd

tcp6       0      0 :::111                  :::*                    LISTEN                                                                                                                                                                   1178/rpcbind

tcp6       0      0 :::80                   :::*                    LISTEN                                                                                                                                                                   2085/rhttpproxy

tcp6       0      0 :::8084                 :::*                    LISTEN                                                                                                                                                                   4822/updatemgr

tcp6       0      0 :::22                   :::*                    LISTEN                                                                                                                                                                   1268/sshd

tcp6       0      0 :::5432                 :::*                    LISTEN                                                                                                                                                                   2314/postgres

tcp6       0      0 :::443                  :::*                    LISTEN                                                                                                                                                                   2085/rhttpproxy

VR netstat -plnt

[daphnissov]

Your screenshot indicates you have not deployed this appliance correctly. At this point, you need to delete the appliance and redeploy it through vCenter as described in the documentation. The host name, once deployed, should not read as photon-machine.

[monarch684]

Nothing is using DNS right now.  Hostname should not matter when only using IPs.  Am I correct in thinking this way?

[daphnissov]

No, that's why it's broken. You need to use DNS with an FQDN as the hostname. You need to set up the infrastructure correctly.

[monarch684]

Ok.  I am gonna rebuild.  I need to rebuild vCenter as well.  I had orders to build it as well without DNS for the time being.  Maybe this will make everything run smoother.

[daphnissov]

DNS needs to be in place for both vCenter and vSphere Replication to function properly. This is a normal and critical piece of infrastructure without which most things don't work. These two are no exceptions.

[monarch684]

DNS cured my issues.  I was being told by another VMware person within our company that "You don't need DNS for VMware."  This 100% fixed my replication issues.  Now to segregate from the main network the replication traffic and I will have this all set.

Thank you.

[zwy123]

[zwy123]

How can I solve this problem

[buutuk02]

I am facing same, is this problem solved.

[Julio Burgos]

the issue is resolved in this kb

vSphere Replication Configure option is not working and fails with error 'vSphere Replication - UI error: Unknown error' / vSphere Replication Plug-in Issue.