VM console becomes blank

[CARECollege]

Hi All,

VM console becomes blank after restoring from VDR backup, but I'm able to ping the particular system IP address. Kindly help us resolve this.

Thanks in Advance

[beckham007fifa]

did you try through Vsphere client and was the backup successful?

[CARECollege]

VDR restoring process completed successfully, had no errors and warning.

[beckham007fifa]

is the server booting up or just you are not able to see in the right hand pan of vcenter, i mean did you check the status of virtual machine through commands whether the machine is started. Sometimes, even if machine is started you dont see the screen and it remain blank.

Also, try to get into bios if its possible for you to do it.

[CARECollege]

I Can see windows booting, starting windows screen, but I can see nothing after that, But I can able to ping the system IP

[CARECollege]

But when I do "vim-cmd vmsvc/get.guestheartbeatStatus "vmid" red.

For other vm's heartbeat status is green.

Output of "vim-cmd vmsvc/get.summary "vmid"

~ # vim-cmd vmsvc/get.summary 2256
Listsummary:

(vim.vm.Summary) {
   dynamicType = <unset>,
   vm = 'vim.VirtualMachine:2256',
   runtime = (vim.vm.RuntimeInfo) {
      dynamicType = <unset>,
      device = (vim.vm.DeviceRuntimeInfo) [
         (vim.vm.DeviceRuntimeInfo) {
            dynamicType = <unset>,
            runtimeState = (vim.vm.DeviceRuntimeInfo.VirtualEthernetCardRuntimeS                                             tate) {
               dynamicType = <unset>,
               vmDirectPathGen2Active = false,
               vmDirectPathGen2InactiveReasonVm = (string) [
                  "vmNptIncompatibleAdapterType"
               ],
               vmDirectPathGen2InactiveReasonExtended = <unset>,
            },
            key = 4000,
         }
      ],
      host = 'vim.HostSystem:ha-host',
      connectionState = "connected",
      powerState = "poweredOn",
      faultToleranceState = "notConfigured",
      toolsInstallerMounted = false,
      suspendTime = <unset>,
      bootTime = "2012-05-25T12:58:35.344253Z",
      suspendInterval = 0,
      question = (vim.vm.QuestionInfo) null,
      memoryOverhead = 122904576,
      maxCpuUsage = 4000,
      maxMemoryUsage = 2604,
      numMksConnections = 1,
      recordReplayState = "inactive",
      cleanPowerOff = <unset>,
      needSecondaryReason = <unset>,
      onlineStandby = false,
      minRequiredEVCModeKey = <unset>,
   },
   guest = (vim.vm.Summary.GuestSummary) {
      dynamicType = <unset>,
      guestId = <unset>,
      guestFullName = <unset>,
      toolsStatus = "toolsNotRunning",
      toolsVersionStatus = "guestToolsCurrent",
      toolsRunningStatus = "guestToolsNotRunning",
      hostName = <unset>,
      ipAddress = <unset>,
   },
   config = (vim.vm.Summary.ConfigSummary) {
      dynamicType = <unset>,
      name = "RSA Server1",
      template = false,
      vmPathName = "[NETAPP FC Drive] RSA Server1_1/RSA Server1.vmx",
      memorySizeMB = 2604,
      cpuReservation = <unset>,
      memoryReservation = <unset>,
      numCpu = 2,
      numEthernetCards = 1,
      numVirtualDisks = 1,
      uuid = "420f78a2-5944-dcbf-5da1-42cf5cdf2809",
      instanceUuid = "500f0ccc-8fdd-c478-ab3b-841ecd42bde0",
      guestId = "winNetEnterpriseGuest",
      guestFullName = "Microsoft Windows Server 2003, Enterprise Edition (32-bit                                             )",
      annotation = "",
      product = (vim.vApp.ProductInfo) null,
      installBootRequired = <unset>,
      ftInfo = (vim.vm.FaultToleranceConfigInfo) null,
   },
   storage = (vim.vm.Summary.StorageSummary) {
      dynamicType = <unset>,
      committed = 30951203052,
      uncommitted = 143578198016,
      unshared = 30951203052,
      timestamp = "2012-05-25T12:58:44.804349Z",
   },
   quickStats = (vim.vm.Summary.QuickStats) {
      dynamicType = <unset>,
      overallCpuUsage = 2172,
      overallCpuDemand = <unset>,
      guestMemoryUsage = 1640,
      hostMemoryUsage = 1957,
      guestHeartbeatStatus = "red",
      distributedCpuEntitlement = <unset>,
      distributedMemoryEntitlement = <unset>,
      staticCpuEntitlement = <unset>,
      staticMemoryEntitlement = <unset>,
      privateMemory = 1911,
      sharedMemory = 692,
      swappedMemory = 0,
      balloonedMemory = 0,
      consumedOverheadMemory = 45,
      ftLogBandwidth = <unset>,
      ftSecondaryLatency = <unset>,
      ftLatencyStatus = <unset>,
      compressedMemory = 0,
      uptimeSeconds = 525,
   },
   overallStatus = "green",
}
~ # vim-cmd vmsvc/get.guestheartbeatStatus 2256

[zXi_Gamer]

Can you post the vmware.log when you try to open a console. something like mks.c should be triggered when you open a remote console

[beckham007fifa]

are you getting any mks connection error on the top of the blank screen?

[VirtuallyMikeB]

Good day,

Can you RDP to the VM in question?

What services does the VM run? What happened to the VM to require a restore from a backup?  Have any changes been made to the VM recently?

Cheers,

Mike

http://VirtuallyMikeBrown.com

http://twitter.com/#!/VirtuallyMikeB

https://LinkedIn.com/in/michaelbbrown