View API Request Timeout

[vBrain14]

Hello,

I try using the View API method "ADUserOrGroup_GetInfos" but I get this error message.

Exception calling "ADUserOrGroup_GetInfos" with "1" argument(s): "The request channel timed out while waiting for a reply 
after 00:01:39.9899955. Increase the timeout value passed to the
call to Request or increase the SendTimeout value on the Binding.
The time allotted to this operation may have been a portion of a longer timeout."
At C:\Users\T06122B\git\temp\VDItoSAPSync.ps1:44 char:9
+         $allusers = $services.ADUserOrGroup.ADUserOrGroup_GetInfos($a ...
+         ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (:) [], MethodInvocationException
    + FullyQualifiedErrorId : TimeoutException

where can I increase the timeout for API calls?

Edit: Formating ErrorMessage

[LucD]

Which PowerCLI version are you using?
There have been similar reports with older PowerCLI versions.

See for example Connect-HVserver error

[LucD]

You might try the GlobalSettings_Update method to increase the timeout value.

Have a look at the properties in the GlobalSettingsInfo - General Data object.

[vBrain14]

I Use:

Powercli

VMware.Vim                          6.7.0.10334489
VMware.VimAutomation.Cis.Core       11.0.0.10335701
VMware.VimAutomation.Common         11.0.0.10334497
VMware.VimAutomation.Core           11.0.0.10336080
VMware.VimAutomation.HorizonView    7.6.0.10230451

with this PowerCliConfiguration:

Scope    ProxyPolicy     DefaultVIServerMode InvalidCertificateAction  DisplayDeprecationWarnings WebOperationTimeout
                                                                                                  Seconds
-----    -----------     ------------------- ------------------------  -------------------------- -------------------
Session  UseSystemProxy  Multiple            Unset                     True                       300
User
AllUsers

and this GlobalConfig.GeneralData

ClientMaxSessionTimePolicy       : TIMEOUT_AFTER
ClientMaxSessionTimeMinutes      : 10080
ClientIdleSessionTimeoutPolicy   : TIMEOUT_AFTER
ClientIdleSessionTimeoutMinutes  : 4
ClientSessionTimeoutMinutes      : 1200
DesktopSSOTimeoutPolicy          : DISABLE_AFTER
DesktopSSOTimeoutMinutes         : 4
ApplicationSSOTimeoutPolicy      : ALWAYS_ENABLED
ApplicationSSOTimeoutMinutes     :
ViewAPISessionTimeoutMinutes     : 10
PreLoginMessage                  : 
DisplayWarningBeforeForcedLogoff : True
ForcedLogoffTimeoutMinutes       : 5
ForcedLogoffMessage              : 
EnableServerInSingleUserMode     : False
StoreCALOnBroker                 : False
StoreCALOnClient                 : False
EnableUIUsernameCaching          : True
ConsoleSessionTimeoutMinutes     : 180

I have not found a setting here that matches the timeout from my error message.

In my opinion, the set timeouts are higher than the timeout in the error message of 00:01:39.9899955

[LucD]

I know the value doesn't correspond, but did you already try increasing the 5 min weboperations timeout?

There was a similar message for a failing Move-VM that apparently was fixed by increasing the 300 value.

See Re: Move-VM The request channel timed out while waiting for a reply after 00:05:00

[vBrain14]

i set the timeout for the session to 3600. unfortunately, the result is the same.

Scope    ProxyPolicy     DefaultVIServerMode InvalidCertificateAction  DisplayDeprecationWarnings WebOperationTimeout
                                                                                                  Seconds
-----    -----------     ------------------- ------------------------  -------------------------- -------------------
Session  UseSystemProxy  Multiple            Unset                     True                       3600
User
AllUsers

[LucD]

I don't really have any clues what might be causing this.
I would suggest to open a SR.