VDP crash

[piaimarco]

Hi,

Two days ago i need to restore some file from a vm with windows 2003. The restore job started but it hang at 92%. After several hours I decided to cancel the job.

The vdp vm crashed. After a "Restart Guest" the vdp restarted but spent more than two hours in the console saying: ... estimated time 10 minutes.

Now when I try to use it via web, it's says:

The VDP appliance is not responding. Please try your request again.

Would you like to be directed to the VDP configuration screen to troubleshoot the issue?

I go to the configuration screen, I try rollback from the last validated snapshot.

Now it's about two hours that the rollback is int progress with the "rollback core services" running.

The usage of system resources is very low (5% CPU usage, 21 KBps disk)

Is vdp still working? How much have I to wait?

Thank You

[piaimarco]

Now the vdp rollback has failed!

VDP rollback failed, please contact customer support.

Click 'Ok' to return to the VDP configuration utility.

What can i do now?

[GSparks]

Best option is to open an SR with VMware support.

[gravesg]

I am wondering if this rollback has EVER worked for anyone.

I'm also seeing a pattern here. Rebooting the VDP appliance is pretty much going to destroy it. I'm convinced after my second appliance went belly up after a reboot.

[Jeff Hunter]

Rollback does work. I have used it twice. As recommended above, definitely open a support request (SR) with VMware Support. This does a couple of things: 1) Provides assistance to you in resolving the issue and 2) Helps VMware identify possible issues with code so we can fix it. It is best to gather logs and open an SR immediately after an issue occurs to give everyone the best odds of identifying and fixing the problem.