Usage Meter reports to um-reports@ vmware.com being rejected?

[mslagel2007]

Hi,

Just installed 3.6.1. All seems well except the emails to [e-mail] are rejected when they get to the "VMWARE" servers. They leave my mail servers fine. Anyone know what they are looking for to validate?

[e-mail]
Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept email from certain senders, or another restriction may be preventing delivery.

Diagnostic information for administrators:

Generating server: BY2PR0501MB2087.namprd05.prod.outlook.com

[e-mail]
Remote Server returned '554 5.7.1 < #5.7.1 smtp;550 5.7.1 TRANSPORT.RULES.RejectMessage; the message was rejected by organization policy>'

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Even sending directly to [e-mail] from my outlook.com account gets blocked. Or from my general work email account.

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VMware is blocking from gmail or work or outlook.com

How to Fix It An email admin at onevmw.onmicrosoft.com has created a custom mail flow rule that blocks messages that meet certain conditions, and it appears that your message has met one or more of those conditions. Check the text above for a custom message from the email admin that may help explain why your message was blocked and how you might be able to fix it. For example, removing prohibited words from the message or sending the message from a different email account may be sufficient to deliver your message. If you've tried and you're still not able to fix the problem, consider contacting the email admin at onevmw.onmicrosoft.com to discuss what to do. While they're unlikely to remove or relax the rule, if you have a legitimate need to deliver your message they may offer guidance for how to do so.

More Info for Email Admins

Status code: 550 5.7.1_ETR This error occurs because an email admin at onevmw.onmicrosoft.com has created a custom mail flow rule that has blocked the sender's message. In some cases, the sender can change the message so it no longer violates the rule. However, depending on the rule's conditions, it's possible that the only way to deliver the message is to change the rule itself, and only an email admin at onevmw.onmicrosoft.com can do that. Although it's possible the rule is unintentionally flawed or it's stricter than the admin intended, it may be working exactly as they want it to.

Original Message Details

Created Date: 6/7/2018 8:09:20 PM Sender Address: Recipient Address: [e-mail] Subject: test email

Error Details

Reported error: 550 5.7.1 TRANSPORT.RULES.RejectMessage; the message was rejected by organization policy DSN generated by: SN1PR0501MB2095.namprd05.prod.outlook.com

Message Hops
HOP	TIME (UTC)	FROM	TO	WITH	RELAY TIME
1	6/7/2018 8:09:20 PM		2002:a02:9683:0:0:0:0:0	HTTP	*
2	6/7/2018 8:09:21 PM		mail-io0-f173.google.com	SMTP	1 sec
3	6/7/2018 8:09:21 PM	mail-io0-f173.google.com	SN1NAM04FT009.mail.protection.outlook.com	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA_P256)	*
4	6/7/2018 8:09:22 PM	SN1NAM04FT009.eop-NAM04.prod.protection.outlook.com	BN7PR05CA0028.outlook.office365.com	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384)	1 sec
5	6/7/2018 8:09:22 PM	BN7PR05CA0028.namprd05.prod.outlook.com	SN1PR0501MB2095.namprd05.prod.outlook.com	Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)	*

[Luis Ayuso]

Is this still happening? If so, could you do me a favor and try to email [e-mail] from your own email? Just a test email. Let me know if that goes through.

[Luis Ayuso]

I've been told the issue is resolved. It had to do with a change being made to VMware's email services. If you are still getting the message, its fine as all emails are coming in.

[altondaniels]

Is there a resolution?  I am getting this message Fri 2/23/2024 6:04 AM

 

A custom mail flow rule created by an admin at onevmw.onmicrosoft.com has blocked your message.

Recipient is not authorized to accept external mail

alton.l.daniels.civ Office 365 vmware.com Sender   Action Required     Blocked by mail flow rule

How to Fix It An email admin at onevmw.onmicrosoft.com has created a custom mail flow rule that blocks messages that meet certain conditions, and it appears that your message has met one or more of those conditions. ·         Check the text above for a custom message from the email admin that may help explain why your message was blocked and how you might be able to fix it. For example, removing prohibited words from the message or sending the message from a different email account may be sufficient to deliver your message. If you've tried and you're still not able to fix the problem, consider contacting the email admin at onevmw.onmicrosoft.com to discuss what to do. While they're unlikely to remove or relax the rule, if you have a legitimate need to deliver your message they may offer guidance for how to do so.