Update of 17.x versions to 17.5.2 via Software update function

[Jan Pancuha]

hey there, firts i thought that to manage the latest vulnerabilities in Workstation PRO and PLAYER would be easy as the software has software update function, but I was wrong and will most probably need to rollout the 17.5.2 over the existing version (which is not good).

The reason is following. I tested it on several computers (Windows 10 and 11), different networks and even two home computers. Same result  - app says: 

ERROR: A certificate error occurred while connecting to the update server. Check your internet settings or blah, blah...

It is apparently connecting to some old vmware server (//softwareupdate.vmware.com/cds with no proxy server

Any ideas how to solve this issue? Tried it from 17.0 and 17.5.1 with same result. AS mentioned above, I would prefer to update it this way, not placing a 17.5.2 file over it again

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cheers
Jan.P
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[RDPetruska]

Do yourself a HUGE favor and just download the installer file yourself, and run it.  There have ALWAYS been issues running the update from within Workstation since the beginning... and it merely does the same thing (there is no "patch/update" installer - only the full product installer).

[Jan Pancuha]

thanks, i guess i wont have a choice then. The background was that i could simply ask my users i manage (and its quite many of them) to run the update in their convenient time on their machines. As apparently this is not working, I will have to prepare the new package with license and specific company settings (which costs time and money) and distribute it via Intune. As it would be just one or two installations, i would not even bother asking. But this is kind of a delay for me

[myusrn]

I hit the same certificate issue trying to update from the player app. I then visited Download VMware Workstation Player | VMware and selected the "download now" option which took me to download3.vmware.com | 522: Connection timed out that is exhibiting a cloudflare distribution point timeout. 

Given that where are you suggesting one goes to successfully download the vmware player 17.5.2 new installer / existing install updater?

I found another "vmware player 17.5.2 download error fix" search hit that suggested using softwareudpate.vmware.com/cds/ | vmw-desktop | player | <desired version, e.g. 17.5.2> | <latest build number, e.g. 23775571> | windows/core | <tar file, e.g. VMware-player-17.5.2-23775571.exe.tar>.  Is that recommended work around?

[Alan Baugher]

The link you followed is what is offered by the update process in the VMware UI for software updates.

You are correct you can use a browser to access the "personal edition" of VMware Workstation.   

This appears to be the same core release version on the main download page.

However, the main download page has the "full" version with all the extra vmware tool packages for the guest OSes built-in.



From main download site:

sha512sum VMware-Workstation-Full-17.5.2-23775571.x86_64.bundle

e3155dcd6561dd257648c8189d338febb2bd1086d1138ed925224f85f6d9ddcb8312627f9dd2957dd2882d6f221aefeb2a23cad528a3d28c89ac674314d78dba  VMware-Workstation-Full-17.5.2-23775571.x86_64.bundle

From following the VMware UI software update link (via browser/curl/wget) (extract binary from tar)

sha512sum VMware-Workstation-17.5.2-23775571.x86_64.bundle
24d1bcbae4068081d4973ddd67e1112e64393587f38675475f1449d78b1a325d7b0b52b95f72f25a8f5546db176a66aa55277b23b2c83a7bb5c4b616e1b72f7e  VMware-Workstation-17.5.2-23775571.x86_64.bundle

There appears to be a certificate CA validation issue with the address used by Broadcom with 17.5.2.    However, it looks like the cert is good if we access it via a browser.    This may an issue with the keystore used for validation by VMware Workstation.

[David Corbishley]

I have the same issue if we find a solution.

[Chase Roth]

Ditto, same issue.  

[ocorten]

I have exactly the same problem.

Looks like the transition to Broadcom isn't going smoothly.

I tried to find the download on the broadcom site but could not find it in My Downloads(does anyone has a link to it?) 
The tech support isnt responding to any questions.
I also seem to have lost my entitlement to VMWare Workstation Pro. My Entitlements is empty. On vmware.com I still had it.
To get some support you first need to Build a profile.
I'm not sure what to fill in there: what the heck with this site-id? I'm sure I never received one....
My Software Key does not work as a serial number either.