Unable to open a new case

[sudhakar_548]

Hi Team, 

Unable to open a new case.

Step 1: Open the URL : https://support.broadcom.com/web/ecx/contact-support

Step 2: click on the button to open new case

Please help on how to open a new case.

Thanks, 

Sudhakar

 

[HiGhLaNdR]

I have the same problem, besides all my licensing disappearance ... 

[Sven Borkert]

This whole Broadcom website is a h***. I cannot access my VMWare Workstation download that I payed for, opeing a ticket seems to be impossible, I'm getting directed to all kind of crappy knowledgebase articles, etc. They just seem to not want their customers anymore.

edited by admin @Jason McClellan

[Rodrigo Silva]

Hi, I believe this error message applies because you do not have a Site ID with an active contract linked to your account. From my point of view, the Broadcom website is truly bad to work with.

[Srikanth Mudundi]

I am also facing same issue. At least they don't give support email ID.

[Margaret Erickson]

thanks for sharing....   *removed external link*

edited by admin @Jason McClellan

[BARBARA TURCHETTI]

I have the same issue, I have no SITE ID, no support, same error.

Someone solved it?

[Andrea Consalvi]

I tried it, and in my case, it doesn't give an error. Does it happen to you even in private mode?