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Trouble downloading Workstation 17.6

  • 1.  Trouble downloading Workstation 17.6

    Posted Sep 28, 2024 05:39 AM

    Hi.

    Apologies for spamming this community but I am a paid user of Workstation 17 (pre-broadcom) and am trying to upgrade. I have an account but if I try to download the non-personal-use version I get told I have no entitlement. If I try to download the personal use version I get "Account verification is pending. Please try after some time".

    If I try to create a support case I get get thrown into an authentication loop between broadcom and an external site.

    If I use the support chatbot I get locked in a canned knowledgebase response loop. If I try to speak to a live agent I get asked for my Site ID. I do not know what this is so click the link to find it - this leads to "The page you requested is under maintainence".

    Is there any path to upgrading my Workstation 17 install?



  • 2.  RE: Trouble downloading Workstation 17.6

    Posted Sep 28, 2024 03:29 PM

    I have the same problem too ...

    Moreover, I cannot get a "Site ID" ...




  • 3.  RE: Trouble downloading Workstation 17.6

    Posted Sep 30, 2024 06:53 PM

    I have the same issue. Further than that is https://support.broadcom.com/web/ecx/my-site-id telling me that the page is under maintenance (now for more than 5 days).

    I have no way to merge my existing VMware Account to broadcom without obtaining the "site ID"




  • 4.  RE: Trouble downloading Workstation 17.6

    Posted Sep 30, 2024 06:57 PM

    Same problem for me. The download page for VMWare Workstation Pro states that I am not entitled, I do not have a Site ID to build my profile, I cannot create a support case. I tried calling, but the operator asked me for a client or customer ID, which I do not have. All I have is a licence key. He asked me for it, but either couldn't find it in the databases or didn't manage to understand it properly.




  • 5.  RE: Trouble downloading Workstation 17.6

    Posted Sep 30, 2024 06:38 PM

    Broadcom sucks.  I continue to use VMware while I can but I have considered switching to Virtual Box.  For now, this link still works:

    CDS Repository - /var/www/public/stage/session-50/cds/vmw-desktop/player (vmware.com)




  • 6.  RE: Trouble downloading Workstation 17.6

    Posted 25 days ago

    Yes it is, Broadcom SUCKS




  • 7.  RE: Trouble downloading Workstation 17.6

    Posted 24 days ago

    If there is not a problem you are trying to solve, I recommend you do not upgrade.

    It's not really an upgrade at this point and will likely cause you more problems than it is worth.




  • 8.  RE: Trouble downloading Workstation 17.6

    Posted Sep 30, 2024 06:49 PM

    I'm in the same boat. Any update would be appreciated. 




  • 9.  RE: Trouble downloading Workstation 17.6

    Posted Sep 30, 2024 06:52 PM

    Same here




  • 10.  RE: Trouble downloading Workstation 17.6

    Posted 27 days ago

    After several attempts, broadcom got the issue resolved. Call their support and have them review Case#35781513 (my case that I had their support file, as I got stuck in an infinite loop). I hope somebody from broadcom support is reading these messages and will start reviewing the other cases.




  • 11.  RE: Trouble downloading Workstation 17.6

    Posted 24 days ago

    I was able to download Workstation Pro for Linux without issues today.