Tasks not showing up correctly in the web client

[shankarvn]

Hi,

I am running into issues with tasks not showing up correctly only on the MAC (Windows is fine) on pretty much all browsers. Clicking on "More tasks" shows the right set of tasks but they don't show up at all on the top level Tasks pane. Also, there is an error showing up in the "More tasks" that reads =>  Interface com.vmware.vim.binding.vim.event.EventManager is not visible from class loader.

I believe this error has something to do with the symptom. Any help of pointers about why this is happening is appreciated.

(Desktop C# client is fine but that again is only on Windows where even our web client is fine)

Thank you

[shankarvn]

Hi,

Any pointers on this would be helpful.

Thank you.

[Laurent Delamare]

What version of the Web Client?  Remember that Mac OS support has only been added in 5.5.  We are not aware of specific issue in that area in 5.5

If you are running 5.5 can you provide screen shots?

[shankarvn]

Hi laurentsd,

This is build version Version (from Help => About VMWare VSphere) => 5.5.0 Build 1300321

Can you say more about the class that it is failing to load? Just to clarify one more time => if I drill into "More tasks" I see my tasks there.

(Attaching screenshot)

Thank you.

[Laurent Delamare]

Does your plugin add any code dealing with EventManager or custom tasks?  In that case please provide more info.  If not, please provide steps to reproduce the problem without your plugin running.

The client OS should not make any difference, this class loader error is a Java side issue.

[shankarvn]

Hi laurentsd,

Thank you for the info. We use the EventManager to post tasks to VC and that is how the tasks show up in the desktop client and even in the Tasks console in the web client (even on the MAC). The front pane "Recent Tasks" is the only one that is broken and only on the MAC browsers. I am not sure how this can be a server issue when the issue happens only on the MAC OS.

Creating a standalone for this by extending the Chassis example is tricky and time consuming. I am trying to see if we can dig deeper into the EventManager error that I am seeing on the UI. Our logs do not indicate any issue with the EventManager and even if there was, I would imagine the task not showing up anywhere as opposed to not showing only on the "Recent Tasks". I'll continue to look for more info.

Thank you.

[Laurent Delamare]

By "works on Windows" you mean "works on the Desktop Windows client", not on the Web Client in a  Windows browser... that's why I was confused. The browser OS doesn't make any difference.

If you show me your plugin code when you use EventManager I may have a work-around for you.

--Laurent

[shankarvn]

Hi laurentsd,

By works on Windows, I meant works on browsers on Windows. Barring the exception that happens every now and then, here is the current story => It appears that there is a new filter in the web client that was absent on the desktop client i.e. Filtering by "My tasks" and "All users tasks". Under "My tasks" our posted tasks were NOT showing up and it was showing up in the "All users tasks". Also, these tasks have "Initiated By" set to nothing as opposed to native VMWare tasks that have the user information showing up in the "Initiated By". This setting was not present and not necessary earlier on the desktop client. I'll see if we are missing some setting that is required for the web client to publish this task under "My tasks".

Thank you

[rdey]

When you create a custom task on vCenter server, ensure you use vCenter username and not the NGC (SSO) username.

How are you creating the custom tasks on vCenter server?