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multi-monitor feature - Still cannot use 17.6.x

  • 1.  multi-monitor feature - Still cannot use 17.6.x

    Posted Mar 27, 2025 11:00 PM

    Can someone from VMWare/Broadcom please provide an update on the multi-monitor feature issue that was released with 17.6.0 version of VMware Workstation Pro; which is still an issue over 6 months later.

    I purchased a VMware workstation Pro 17.6 license back in October of last year and still cannot use it as my workflows depend on using multiple monitors in an interactive way with my linux host (three monitors: 1 to host and 2 to guest). My only recourse was to downgrade to the last stable 17.5.x release :(



  • 2.  RE: multi-monitor feature - Still cannot use 17.6.x

    Posted Mar 28, 2025 08:16 AM

    I as well would like an update to this.The feature worked just fine for my 17.5.x installation.




  • 3.  RE: multi-monitor feature - Still cannot use 17.6.x

    Broadcom Employee
    Posted Mar 31, 2025 12:53 PM

    Can you please attach vmware.log and mksSandbox.log and a description of your current host setup? 




  • 4.  RE: multi-monitor feature - Still cannot use 17.6.x

    Posted Apr 01, 2025 09:41 AM

    Attached is my vmware.log file, but I do not have a mksSandBox.log file. There are mksSandbox-0.log, mksSandbox-1.log and mksSandbox-2.log files, but they have timestamps from November 2024.

    My current setup is 3 monitors of all the manufacture (Asus) and of the same size (23") all running the same resolution. For the log file, I had the main UI running on the center monitor. When I selected Cycle Monitor Monitory, it attempted to stretch to the left-most monitor. The screens flickered a few times and then reported the app was unable to make use of the monitor. I then tried again for which the app in the center monitor tried to make use the the right-most screen and was successful. However, the mouse-click on the right-most monitor does nothing. I also attached the error message I was getting on the screen when I first attempted to cycle the multi-monitor.


    Attachment(s)

    log
    vmware.log   175 KB 1 version


  • 5.  RE: multi-monitor feature - Still cannot use 17.6.x

    Posted Apr 02, 2025 05:18 PM

    Sorry, I forgot to give you my software setup. My host OS is openSUSE Leap and the VM guests are all Windows 10.




  • 6.  RE: multi-monitor feature - Still cannot use 17.6.x

    Posted Apr 01, 2025 02:26 PM
      |   view attached

    vmware.log is attached. I don't have any mksSandbox.log files as I don't use 3D Graphics settings. 

    My Guest OS is windows server but the issue happens with any guest.

    My host is Linux Mint on a HP Z840 with dual Xeon and 93 GiB of RAM. Graphics: AMD Radeon RX 66x with 3 Samsung C27R50x monitors.


    Attachment(s)

    log
    vmware.log   406 KB 1 version


  • 7.  RE: multi-monitor feature - Still cannot use 17.6.x

    Posted Apr 07, 2025 12:28 PM

    @Grant Gilson - Can you confirm if I've sent enough info. I need to downgrade back to 15.x so I can have a functional development environment again but wanted to make sure you have what you need. Thanks.




  • 8.  RE: multi-monitor feature - Still cannot use 17.6.x

    Broadcom Employee
    Posted Apr 07, 2025 12:48 PM

    Can both of you send the logs to my work email grant.gilson@broadcom.com

    The website is having issues with delivering the files to me. https://community.broadcom.com/vmware-cloud-foundation/discussion/test-uploading-log-files 




  • 9.  RE: multi-monitor feature - Still cannot use 17.6.x

    Posted Apr 29, 2025 10:08 AM

    Hello,

    any news on that topic.

    At the moment that prevents me from switching to linux (when windows 10 is out of service).




  • 10.  RE: multi-monitor feature - Still cannot use 17.6.x

    Posted Apr 30, 2025 10:03 AM

    I haven't heard from Grant since I sent him the requested files out of band.

    Tim