More problems downloading Fusion

[Steven_Michaud]

As recently as a few weeks ago, the instructions here (https://knowledge.broadcom.com/external/article/368667/download-and-license-vmware-desktop-hype.html) worked just fine. Now I'm unable to download any of the "free downloads". The problem is that, on the page where you'd perform the download, the "I agree to the Terms and Conditions" box is greyed out and unusable.

I first noticed this a few days ago, and thought it might be a problem with the page. But it hasn't been fixed, and now it looks like Broadcom has thrown more sand in the gears.

Has anyone else seen this? Does anyone have a workaround?

[Steven_Michaud]

I managed to find my own workaround:

Before trying to check the "I agree to the Terms and Conditions" box, click on the "Terms and Conditions" link, which will open them in another tab. Now (if necessary) switch back to the downloads page, and you will be able to check the "I agree to the Terms and Conditions" box.

Everything should work fine from here. You may be asked to perform additional "verification" after you've clicked the download link (the cloud symbol with a down-pointing arrow). This involves confirming your account information. I had no problems with it.

Broadcom keeps making life more difficult for Fusion users. That's not a good sign. But for now at least we haven't been cut off completely.

[Technogeezer]

I've found that you have to click on the blue "terms and conditions" link (that opens a page containing the Terms and Conditions) to "read" the terms before it will let you check the box acknowledging that you've read the terms. I guess they really want you to make an attempt to read the terms rather than blindly "clicking through" that you've read them.

Somewhat heavy-handed, if you ask me. 

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- Paul (technogeezer)
vExpert 2025
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[Technogeezer]

Steven, glad you found the solution - your post beat out my reply.

This typically seems to happen when legal and corporate mandates get involved in things they never use.

This new behavior isn't exclusive to Fusion - it seems to be across the board for the portal.. at least for the free products. I don't have a paid Broadcom product to check whether it applies to them.

to make things worse, you will need to go through the "terms and conditions" two-step tango for each individual version of a product that you download. The system will remember that you agreed to the terms for that product and version, but won't realize that you already agreed to terms if you go to download another product or another version of the same product.

Not exactly the most user friendly way to go about this. Why not one screen that states that I agree to Broadcom terms and conditions for product downloads when I sign up for the account? . And prompt for re-acknowledgment if the terms change. 

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- Paul (technogeezer)
vExpert 2025
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[Chris Lingeman]

Hello, I am experiencing the same problem and can't check the Terms and Conditions box.  I opened the link in a separate link and clicked on every document there, scrolled to the bottom of each and when returning to the download page, it still doesn't work.  Any suggestions?

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[Steven_Michaud]

> I opened the link in a separate link

Try not doing this. Just click on the link.

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