Short summary: I had reported a crash in VMware Workstation Pro Snapshot Manager in April 2024, for which I was entitled to support. A case id was opened, but it got renumbered to 34137199 at the beginning of May as a result of the Broadcom migration.
I've been locked out of my open case since Broadcom took over. I have a site ID. I created case id 35282448 over a month ago to ask to migrate my previously opened case (34137199). It's been stuck at Low Severity with no action whatsoever until now, even though they advertise a 1 business day response time.
In the meantime, the crash is still not resolved, and I've been asked to upload more support data, but I can't because I don't have access to my open case! This is an exercise in frustration. Broadcom what's going on? Where's the support I paid for? Is this the quality of service that paying customers can expect from you from now on? Please do better.