fusion 13.5.0 to 13.5.1 stuck in "update of vmware fusion core pending" on macbook air ventura

[costinell]

[Technogeezer]

Without looking at logs, it’s difficult to figure out what’s happening. 

You might want to cancel this upgrade and shut down Fusion. Then download the full 13.5.1 installer from VMware and run it. 

[Michal Majchrowicz]

I had similar issue on multiple versions. Including 13.6.0 trying to upgrade to 13.6.1. Manual updates to different versions didn't fix the issue. Which log file do you need?

[Technogeezer]

From the Finder, click on the "Go" menu, hold the Option key and the menu item for Library will appear. Click on that and your Library folder will open in a Finder window. Then open the Logs folder, then the VMware Fusion folder within that. Collect the files with the .log extension found in that folder.

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- Paul (technogeezer)
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[Michal Majchrowicz]

I have same issue on 13.6.0 and can't update to 13.6.1. I had observed this issue for multiple versions and each time I had to update manually. None of those manual updates fixed the issue. Which log files do you need?

[Michal Majchrowicz]

I checked which of those files changes each time I try to update and looks it's vmware-vmfusion.log. It looks updated crashes after unpacking core. I attach relevant part. It's almost the same each time I try to update:

 tail -f /Users/sectroyer/Library/Logs/VMware\ Fusion/vmware-vmfusion.log

2024-11-14T09:14:57.457Z In(05) VMware Fusion RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product fusion-mas

2024-11-14T09:14:57.457Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.ovftool" not found in cache - assuming not installed

2024-11-14T09:14:57.457Z In(05) VMware Fusion DUI_CheckInstalledVersionOfCDSZip: File to check does not exist

2024-11-14T09:14:57.457Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.application" not found in cache - assuming not installed

2024-11-14T09:14:57.457Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.tools.windows-agent" not found in cache - assuming not installed

2024-11-14T09:14:57.458Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=(all) version=(latest) build=0

2024-11-14T09:14:57.458Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=(all) version=(latest) build=0

2024-11-14T09:14:57.458Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=(all) version=(all) build=24238079

2024-11-14T09:14:57.459Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=(all) version=(all) build=24238079

2024-11-14T09:14:57.459Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=fusion-universal version=(latest) build=0

2024-11-14T09:15:12.603Z In(05) VMware Fusion CDS: Aborting all jobs!

2024-11-14T09:15:12.605Z In(05) VMware Fusion -[DUIUpdateController componentMgrForVersion:build:]: Temporary directory is /var/folders/rs/hgczd6ns7f32h4hyt8w8r8cr0000gp/T/

2024-11-14T09:15:12.605Z In(05) VMware Fusion -[DUIUpdateController componentMgrForVersion:build:]: Update repository is (default)

2024-11-14T09:15:12.605Z In(05) VMware Fusion CDS: Initializing a CDS updater client 1.0 for product fusion-universal, version 13.6.1.24319021 (workspace /var/folders/rs/hgczd6ns7f32h4hyt8w8r8cr0000gp/T/)

2024-11-14T09:15:12.657Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.application" not found in cache - assuming not installed

2024-11-14T09:15:12.657Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.application" not found in cache - assuming not installed

2024-11-14T09:15:12.657Z Er(02) VMware Fusion CDS error: No install keys defined for fusion-mas

2024-11-14T09:15:12.657Z In(05) VMware Fusion RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product fusion-mas

2024-11-14T09:15:12.657Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.ovftool" not found in cache - assuming not installed

2024-11-14T09:15:12.657Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.application" not found in cache - assuming not installed

2024-11-14T09:15:12.657Z Wa(03) VMware Fusion RefreshComponentListWithDefaults: Install database empty! Overriding install state of fusion-universal

2024-11-14T09:15:12.657Z In(05) VMware Fusion RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product tools-arm64-windows

2024-11-14T09:15:12.657Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.tools.windows-agent" not found in cache - assuming not installed

2024-11-14T09:15:12.658Z In(05) VMware Fusion RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product tools-windows-x86

2024-11-14T09:15:12.658Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.application" not found in cache - assuming not installed

2024-11-14T09:15:12.658Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.application" not found in cache - assuming not installed

2024-11-14T09:15:12.658Z Er(02) VMware Fusion CDS error: No install keys defined for fusion-mas

2024-11-14T09:15:12.658Z In(05) VMware Fusion RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product fusion-mas

2024-11-14T09:15:12.658Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.ovftool" not found in cache - assuming not installed

2024-11-14T09:15:12.658Z In(05) VMware Fusion DUI_CheckInstalledVersionOfCDSZip: File to check does not exist

2024-11-14T09:15:12.658Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.application" not found in cache - assuming not installed

2024-11-14T09:15:12.658Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.tools.windows-agent" not found in cache - assuming not installed

2024-11-14T09:15:13.910Z In(05) VMware Fusion CDS: Change client state to CDS_SUCCESS, 8 bulletins available

2024-11-14T09:15:13.910Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.application" not found in cache - assuming not installed

2024-11-14T09:15:13.911Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.application" not found in cache - assuming not installed

2024-11-14T09:15:13.912Z Er(02) VMware Fusion CDS error: No install keys defined for fusion-mas

2024-11-14T09:15:13.912Z In(05) VMware Fusion RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product fusion-mas

2024-11-14T09:15:13.912Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.ovftool" not found in cache - assuming not installed

2024-11-14T09:15:13.912Z In(05) VMware Fusion DUI_CheckInstalledVersionOfCDSZip: File to check does not exist

2024-11-14T09:15:13.912Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.application" not found in cache - assuming not installed

2024-11-14T09:15:13.913Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.tools.windows-agent" not found in cache - assuming not installed

2024-11-14T09:15:13.914Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=(all) version=(latest) build=0

2024-11-14T09:15:13.914Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=(all) version=(latest) build=0

2024-11-14T09:15:13.914Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=(all) version=(all) build=24319021

2024-11-14T09:15:13.915Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=(all) version=(all) build=24319021

2024-11-14T09:15:13.915Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.application" not found in cache - assuming not installed

2024-11-14T09:15:13.915Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.application" not found in cache - assuming not installed

2024-11-14T09:15:13.916Z Er(02) VMware Fusion CDS error: No install keys defined for fusion-mas

2024-11-14T09:15:13.916Z In(05) VMware Fusion RefreshComponentListWithDefaults: CDS_UNKNOWN_PRODUCT_ERROR for product fusion-mas

2024-11-14T09:15:13.916Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.ovftool" not found in cache - assuming not installed

2024-11-14T09:15:13.916Z In(05) VMware Fusion DUI_CheckInstalledVersionOfCDSZip: File to check does not exist

2024-11-14T09:15:13.916Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.application" not found in cache - assuming not installed

2024-11-14T09:15:13.917Z In(05) VMware Fusion CDS: Package "com.vmware.fusion.tools.windows-agent" not found in cache - assuming not installed

2024-11-14T09:15:13.918Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=(all) version=(latest) build=0

2024-11-14T09:15:13.918Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=(all) version=(latest) build=0

2024-11-14T09:15:13.918Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=(all) version=(all) build=24319021

2024-11-14T09:15:13.918Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=(all) version=(all) build=24319021

2024-11-14T09:15:13.920Z In(05) VMware Fusion CDS: Download job file exists. Skipping download.

2024-11-14T09:15:13.921Z In(05) VMware Fusion CDS: VerifyAndCompleteJob: Verifying downloaded file size

2024-11-14T09:15:16.667Z In(05) VMware Fusion CDS: Final checksum is '8fbc16ac3c8ff6075c785cc899fba3af0362974e49e2e64198a44179d8a7e41b' ?= '8fbc16ac3c8ff6075c785cc899fba3af0362974e49e2e64198a44179d8a7e41b'

2024-11-14T09:15:16.667Z In(05) VMware Fusion CDS: Checksum verification succeeded for 0f8bc3f6-67a8-425d-a500-60d42bbd5a9e.

2024-11-14T09:15:29.138Z In(05) VMware Fusion CDS: TarProcessData: Finished writing /var/folders/rs/hgczd6ns7f32h4hyt8w8r8cr0000gp/T/cdstmp_fusion-universal_13.6.1_24319021/com.vmware.fusion.zip (571686690 bytes)

2024-11-14T09:15:29.139Z In(05) VMware Fusion CDS: TarProcessData: Finished writing /var/folders/rs/hgczd6ns7f32h4hyt8w8r8cr0000gp/T/cdstmp_fusion-universal_13.6.1_24319021/descriptor.xml (1419 bytes)

2024-11-14T09:15:29.139Z In(05) VMware Fusion CDS: CdsUnpackJobUpdateFunc: Unpack job is complete

2024-11-14T09:15:29.139Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=fusion-universal version=(latest) build=0

2024-11-14T09:15:29.139Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=fusion version=(latest) build=0

2024-11-14T09:15:29.139Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=fusion-mas version=(latest) build=0

2024-11-14T09:15:29.139Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=fusion-arm64 version=(latest) build=0

2024-11-14T09:15:29.139Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=fusion-universal version=(latest) build=0

2024-11-14T09:15:29.139Z In(05) VMware Fusion CDS: Cds_SearchBulletins: Searching for product=viewcrt-mac version=(latest) build=0

2024-11-14T09:15:31.367Z Wa(03) VMware Fusion ERROR: Objective-C exception thrown. name: NSInvalidArgumentException, reason *** -[NSConcreteTask terminationStatus]: task not launched, backtrace:

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 0   CoreFoundation                      0x000000018d1222cc __exceptionPreprocess + 176

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 1   libobjc.A.dylib                     0x000000018cc06158 objc_exception_throw + 60

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 2   Foundation                          0x000000018e24df60 -[NSConcreteTask dealloc] + 0

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 3   VMware Fusion                       0x00000001008b1130 VMware Fusion + 1511728

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 4   VMware Fusion                       0x00000001008b1000 VMware Fusion + 1511424

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 5   AppKit                              0x0000000190ab0ffc -[NSApplication(NSResponder) sendAction:to:from:] + 460

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 6   AppKit                              0x0000000190ab0e00 -[NSControl sendAction:to:] + 72

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 7   AppKit                              0x0000000190ab0d44 __26-[NSCell _sendActionFrom:]_block_invoke + 100

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 8   AppKit                              0x0000000190ab0c6c -[NSCell _sendActionFrom:] + 204

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 9   AppKit                              0x0000000190ab0b90 -[NSButtonCell _sendActionFrom:] + 88

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 10  AppKit                              0x0000000190aae17c NSControlTrackMouse + 1480

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 11  AppKit                              0x0000000190aadb88 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 144

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 12  AppKit                              0x0000000190aada40 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 488

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 13  AppKit                              0x0000000190aacf14 -[NSControl mouseDown:] + 448

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 14  AppKit                              0x0000000190aabce0 -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 3472

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 15  AppKit                              0x0000000190a37504 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 288

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 16  AppKit                              0x0000000190a37210 -[NSWindow(NSEventRouting) sendEvent:] + 284

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 17  AppKit                              0x00000001911004f0 -[NSApplication(NSEventRouting) sendEvent:] + 1604

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 18  VMware Fusion                       0x000000010084375c VMware Fusion + 1062748

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 19  AppKit                              0x0000000190d4dd9c -[NSApplication _handleEvent:] + 60

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 20  AppKit                              0x00000001908fe020 -[NSApplication run] + 512

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 21  AppKit                              0x00000001908d5240 NSApplicationMain + 880

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 22  VMware Fusion                       0x000000010075a97c VMware Fusion + 108924

2024-11-14T09:15:31.371Z Wa(03) VMware Fusion 23  dyld                                0x000000018cc43154 start + 2476

[Technogeezer]

In the future, please attach the entire log file to a reply in forum, not copied/pasted in-line. It makes them easier to read and analyze, and also includes information that's valuable.

It's hard to say from the. trace exactly what's causing the installation to crash. I'd try the following:

Completely remove Fusion using information from this https://knowledge.broadcom.com/external/article/307074/how-to-uninstall-vmware-fusion-manually.html . Don't just drag the Fusion application into the trash - make sure you get the files in both the system wide Library folder (/Library) and the "hidden" Library file found in your home folder (~/Library). This will not impact any virtual machines you have installed.

Then perform a full install of Fusion 13.6.1 from a downloaded copy of the installer from  Broadcom's support site. Make sure the checksums match on the downloaded file. Also if you're using any anti-virus software, make sure it's disabled while installing Fusion.

If that doesn't work, try mounting the Fusion disk image file, then drag the VMware Fusion application to /Applications. Start Fusion from there and see if the initialization succeeds. 

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- Paul (technogeezer)
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