Error when stopping VM since 17.6.3 update

[Ist Last]

Hi community,

I am facing errors on VMWare Workstation Pro v17.6.3 every time I shutdown my (unique) VM.

Everything was running fine before updating to version 17.6.3. The errors I have :

vmx [msg.log.error.unrecoverable] VMware Workstation unrecoverable error: (vmx)
vmx Exception 0xc0000005 (access violation) has occurred.

When shutting down my VM, VMWare asks me no more taking snapshots, and errors are throwing.

Unlike this situation, the VM runs well and I don't face issues using it but wondering what can cause them and what might occur in the future since I am preparing for a certification and don't want my VM to be corrupted before the exam (even if I made snapshots and backups of it).

Thank you in advance.

[edrobal]

I have updated to 17.6.3 without this error but I do not take snapshoot at shutdown. Try to disable this option.

[Ist Last]

The actual settings is set to "Ask me" so I can take a snapshot when needed. Setting it to "Just Power Off" don't change the situation.

[Ist Last]

My bad regarding my previous answer. It looks like that setting Snpashot VM to "Just power off", I do not face the error no more when powering off VM. When setting it back to "Ask me", the error is throwing again when stopping VM the same way.

[Dingyan Li]

Hi,

I can't find the "Just power off" or "Ask me" options under snapshot feature from UI. Can you explain more or have a screenshot to show us what these options are?

[Eric White]

I will check.


Sent from Yahoo Mail for iPhone


On Wednesday, April 2, 2025, 05:17, Dingyan Li via Broadcom <[e-mail]> wrote:


Hi, I can't find the "Just power off" or "Ask me" options under snapshot feature from UI. Can you explain more or have a screenshot to show us...#yiv2173814942 a {color:#428bca;}#yiv2173814942 a:link {text-decoration:underline;}#yiv2173814942 a:visited {text-decoration:underline;}#yiv2173814942 a:hover {color:#428bca;text-decoration:underline;}#yiv2173814942 a:focus {text-decoration:underline;border:1px solid;}#yiv2173814942 a:active {text-decoration:none;}#yiv2173814942 .yiv2173814942buttons a:link {text-decoration:none;}#yiv2173814942 .yiv2173814942buttons a:visited {text-decoration:none;}#yiv2173814942 .yiv2173814942buttons a:hover {text-decoration:underline;}#yiv2173814942 .yiv2173814942buttons a:active {text-decoration:underline;}#yiv2173814942 .yiv2173814942msglink a {color:#ffffff;}#yiv2173814942 .yiv2173814942remove-embedded-content {max-height:0;font-size:0;}#yiv2173814942 .yiv2173814942uconBody a {color:blue;}#yiv2173814942 .yiv2173814942uconBody a:link {text-decoration:underline;}#yiv2173814942 .yiv2173814942uconBody a:visited {text-decoration:underline;}#yiv2173814942 .yiv2173814942bquote {background:#fafafa;border-left:5px solid #ebebeb;margin:1.5em 10px 1.5em 20px;padding:0.5em 10px;}#yiv2173814942 .yiv2173814942bquote:before {color:#ccc;font-size:4em;line-height:0.1em;vertical-align:-0.4em;margin-right:5px;}#yiv2173814942 .yiv2173814942bquote p {display:inline;font-weight:normal;font-size:11.5px;font-weight:300;line-height:1.25;}#yiv2173814942 .yiv2173814942bqFooter {text-align:right;font-size:80%;margin-top:5px;}#yiv2173814942 .yiv2173814942bqFooter:after {color:#ccc;font-size:5em;line-height:0;vertical-align:-0.4em;margin-left:5px;}@media (max-width:480px) {#yiv2173814942 .yiv2173814942img-responsive {display:block;max-width:100%;width:100% !important;height:auto !important;}}
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| Re: Error when stopping VM since 17.6.3 update |
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| Apr 2, 2025 5:18 AM |
| Dingyan Li |

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Hi,

I can't find the "Just power off" or "Ask me" options under snapshot feature from UI. Can you explain more or have a screenshot to show us what these options are?
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[Ist Last]

Hi,

You can just edit VM settings > Options tab > Snapshots (see attachment).

[Dingyan Li]

Thanks, can reproduce it now. Will continue with investigation.

[Dingyan Li]

FYI, I have found the root cause and fixed it internally. The fix should come with next release.

[Ist Last]

Nice :)

Do you have an estimated release date for the next version ?

[Dingyan Li]

Unfortunately, there is no ETA for now. 

[Dhairya Tomar]

Ist Last Request you to recreate the issue for the affected VM and share it's support bundle.

[Ist Last]

Hi, find attached here the support bundle.

Attachment(s)

vmsupport-2025-03-18-10-43.zip   2.80 MB 1 version

[Dhairya Tomar]

Ist Last Unable to locate the attachment in this forum, can you please reshare the same.

[Ist Last]

Here is the forum link of the uploaded file :

https://community.broadcom.com/HigherLogic/System/DownloadDocumentFile.ashx?DocumentFileKey=09793b94-215e-4341-9528-0195a8a74e83&forceDialog=1

[Dhairya Tomar]

Ist Last Based on the Support bundle provided, ticket has been raised internally, relevant team will look into the same.

[Ist Last]

Hi, were you able to download support bundle and investigate on it ?

Thank you.

[RaSystemlord]

I understand why people keep on upgrading, because that is the normal thing to do with software.

But in this case - why did you Upgrade? There is nothing better in newer versions that 17.5.2 - based on this Forum just numerous problems. If you want to play safe - which I take it, is your main concern now - use that version.

(Behind this is evidently Broadcom-buying-VMware-hassle.)

[Ist Last]

I've updated to fix a critical security vulnerability on VMWare Workstation (CVE-2025-22224) allowing an attacker with admin privileges on a guest VM to execute code on its host.

[RaSystemlord]

"I've updated to fix a critical security vulnerability on VMWare Workstation (CVE-2025-22224) allowing an attacker with admin privileges on a guest VM to execute code on its host."

OK, that is a reason.

I guess it depends on what everybody is doing on the Guest. I'm not really doing anything in Internet, on the Guest, and thus somebody getting Admin privileges on the Guest are rather far fetched. I understand, that Microsoft Windows likes to do a lot of things, even if you don't want - like pushing the News and what not at your face, when you are trying to do something real. But I use NAT mode, never Bridged mode, because there is no reason (for me) to use Bridged mode ... that makes some difference.

However, if you think that this is important, isn't it far more likely for the attacker to take control of the Host itself, than the VM under NAT. Yet again, depends on what people are doing and if their system is isolated from "everything else" or are they trying to do everything on a single laptop. I would never do corporation-stuff with the same technical computer where virtualization is running.

[Eric White]

Yes. Thank you!!!!!


Sent from Yahoo Mail for iPhone


On Wednesday, April 2, 2025, 07:07, Eric White <[e-mail]> wrote:

I will check.


Sent from Yahoo Mail for iPhone


On Wednesday, April 2, 2025, 05:17, Dingyan Li via Broadcom <[e-mail]> wrote:



Hi, I can't find the "Just power off" or "Ask me" options under snapshot feature from UI. Can you explain more or have a screenshot to show us...#yiv1948721498 a {color:#428bca;}#yiv1948721498 a:link {text-decoration:underline;}#yiv1948721498 a:visited {text-decoration:underline;}#yiv1948721498 a:hover {color:#428bca;text-decoration:underline;}#yiv1948721498 a:focus {text-decoration:underline;border:1px solid;}#yiv1948721498 a:active {text-decoration:none;}#yiv1948721498 .yiv1948721498buttons a:link {text-decoration:none;}#yiv1948721498 .yiv1948721498buttons a:visited {text-decoration:none;}#yiv1948721498 .yiv1948721498buttons a:hover {text-decoration:underline;}#yiv1948721498 .yiv1948721498buttons a:active {text-decoration:underline;}#yiv1948721498 .yiv1948721498msglink a {color:#ffffff;}#yiv1948721498 .yiv1948721498remove-embedded-content {max-height:0;font-size:0;}#yiv1948721498 .yiv1948721498uconBody a {color:blue;}#yiv1948721498 .yiv1948721498uconBody a:link {text-decoration:underline;}#yiv1948721498 .yiv1948721498uconBody a:visited {text-decoration:underline;}#yiv1948721498 .yiv1948721498bquote {background:#fafafa;border-left:5px solid #ebebeb;margin:1.5em 10px 1.5em 20px;padding:0.5em 10px;}#yiv1948721498 .yiv1948721498bquote:before {color:#ccc;font-size:4em;line-height:0.1em;vertical-align:-0.4em;margin-right:5px;}#yiv1948721498 .yiv1948721498bquote p {display:inline;font-weight:normal;font-size:11.5px;font-weight:300;line-height:1.25;}#yiv1948721498 .yiv1948721498bqFooter {text-align:right;font-size:80%;margin-top:5px;}#yiv1948721498 .yiv1948721498bqFooter:after {color:#ccc;font-size:5em;line-height:0;vertical-align:-0.4em;margin-left:5px;}@media (max-width:480px) {#yiv1948721498 .yiv1948721498img-responsive {display:block;max-width:100%;width:100% !important;height:auto !important;}}
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| Re: Error when stopping VM since 17.6.3 update |
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| Apr 2, 2025 5:18 AM |
| Dingyan Li |

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Hi,

I can't find the "Just power off" or "Ask me" options under snapshot feature from UI. Can you explain more or have a screenshot to show us what these options are?
|

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|   Reply to Group Online   Reply to Group via Email   View Thread   Recommend   Forward   Flag as Inappropriate   |
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