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Alert notifications sent to a single department

  • 1.  Alert notifications sent to a single department

    Posted May 15, 2023 07:34 PM

    I have alert notifications setup for me and my team and they are working great.  We get notified on All Objects, types, adaptors etc.

    I want to leave this in place for us but my Applications team needs to have alerts sent to them but only on their VMs and no other department.   I have the VMs designated with vSphere Tags and created a custom group based on this.

     

    How can I get their VMs send alerts to them?



  • 2.  RE: Alert notifications sent to a single department

    Posted May 16, 2023 08:50 AM

    I don't know which version you are using, but here is the documentation for version 8.12:

    https://docs.vmware.com/en/VMware-Aria-Operations/8.12/Configuring-Operations/GUID-DDBA0534-CD40-4AF0-9C82-E2FE4C8744FB.html

     



  • 3.  RE: Alert notifications sent to a single department

    Posted May 16, 2023 12:48 PM
      |   view attached

    Thanks for the link KabirAli,   I am using Operations Cloud so I should be on 8.2 I think is the latest.   Either way the documentation looks correct.    However,  I am unable to find my custom group or how to setup a custom group.    I am looking at this page of the documentation.

      https://docs.vmware.com/en/VMware-Aria-Operations/8.12/Configuring-Operations/GUID-86831697-53E3-4B55-8E91-2483583FD132.html

    I think I want to be in step 3. Define Criteria,  there is a dropdown under Criteria and I can not find how to set this up for my custom group.  

     

    Any directions you give are very appreciated.



  • 4.  RE: Alert notifications sent to a single department
    Best Answer

    Posted May 16, 2023 01:06 PM

    Select object type and then the type you assigned your custom group. And if you don't know the type go to environment - custom group - select your custom group - edit - see what you've picked as the "group type".



  • 5.  RE: Alert notifications sent to a single department

    Posted May 16, 2023 01:22 PM

    The group type in my Custom Group is "Department" I have left the policy blank and my understanding is this will default to the default policy.  

    When I go to the Object type I do not see Department.  (see attached screenshot)

    Custom Group - [EQR] AppOps Virtual Machines - VMware Aria Operations.png

    Object Type - VMware Aria Operations.png

      



  • 6.  RE: Alert notifications sent to a single department

    Posted May 16, 2023 01:35 PM

    It's under container. You can always start typing, vROps will auto populate the field

    KabirAli82_0-1684244071787.png

     



  • 7.  RE: Alert notifications sent to a single department

    Posted May 16, 2023 04:34 PM

    Thanks I found it.   The Notification says "The alert triggers on ANY of the selected object types:"  What if I have 2 custom groups with the same object type?     In my case I do not but what if I do?  Is there a way to only select the custom group?

     

     

    Thanks again for ALL of your help.  



  • 8.  RE: Alert notifications sent to a single department

    Posted May 19, 2023 02:45 PM

    I thought this was working but under further review setting this up using the Object Type is not sending any notifications.  

    sennaf2_0-1684507454890.png

     

    Do you have any other suggestions?

     

    Thanks again for all the help



  • 9.  RE: Alert notifications sent to a single department

    Posted May 22, 2023 07:30 AM

    What is the end situation you want to achieve? Which alert(s) have you enabled for the custom group?



  • 10.  RE: Alert notifications sent to a single department

    Posted May 22, 2023 07:44 PM

    You say whicn alerts did you enable.  I did not enable or disable any.    I have an existing notification for Administrators and all alerts get sent to this group.   

    The original group under criteria is for aLL Objects.   I have cloned this and setup the criteria for department like you suggested. 

     

    Final goal is to have any alerts for the VMs in a custom group [EQR APPOPs} will send alerts to the department email address. 



  • 11.  RE: Alert notifications sent to a single department

    Posted May 23, 2023 08:14 AM

    You can enable alerts and set notifications for those alerts. Here is a link on how to setup notifications:

    https://docs.vmware.com/en/VMware-Aria-Operations/8.12/Configuring-Operations/GUID-DDBA0534-CD40-4AF0-9C82-E2FE4C8744FB.html

     

    If you have specific VMs for specific departments, you will need to define those one by one.



  • 12.  RE: Alert notifications sent to a single department

    Posted May 23, 2023 01:39 PM

    You said "If you have specific VMs for specific departments, you will need to define those one by one."

    I have theses  specific VMs in a custom group.  Can I setup the notifications to this group?



  • 13.  RE: Alert notifications sent to a single department
    Best Answer

    Posted May 23, 2023 02:17 PM

    I think this is what you are looking for:

    KabirAli82_0-1684851127310.png

     

    I'm creating a new notification. I've set the criteria on "object". Now I'm able to search and select my custom group. The alerts are of the VMs in that custom group, so I set the relationship to Children and type on "Virtual Machine".

    As the "Alert Scope" I set the category on alert definitions, because that's the default alerting method in vROps. Next I select all the alert definitions that should send a notification and drag and drop them in this list.

     

    The other tabs are is self-explanatory.



  • 14.  RE: Alert notifications sent to a single department

    Posted May 23, 2023 03:13 PM

    I think this is what I was looking for.   

    I will report back in a few days to confirm this is now working.

    Thanks for you help and your patience.



  • 15.  RE: Alert notifications sent to a single department

    Posted May 25, 2023 12:48 PM

    Thank you for all your help with this.   The notifications are working as expected

     

    WOO HOO to you