Account verification is Pending. Please try after some time.

[theNugget2010]

Hi All

Seriously since Broadcom has taken over, had no end of issues.

I cannot download version 17.6.0 as my account is still "

Account verification is Pending. Please try after some time."

I only opened my ticket in June 2024.

Any advice from the Community?

[John Corrigan]

CALL support. You can't open a ticket until your account has been verified...

Also, there is no difference between the "free" download and the "paid" download. Same file.

[Michael Knight]

Is this just some sort of echo chamber where customers issues go to die?
I find MULTIPLE threads with this same issue and NO response ever from Broadcom support.
Calling support results in a recorded response to leave name & number and they'll call back.... I'll update this message when that happens.

[Oscar Catana]

I absolutely agree with you! the whole team responsible of this crappy stuff should be fired inmediately from the director to the last tecnician. this is not designed by IT people, this dashboard has been created by a veterinary, a roofer or a fisherman! someone who is not related to IT. 

Its absolutely confusing! I wonder who is the mind behind thinking that she/he did a great job? 

Its almost impossible to download your software without spending a lot of time trying to figure out how this works! 

I saved the URL because I knew I might needed to comeback, messed up! it did not work, now I need to start the silly hunting for the software over and over.

Broadcom: PLEASE!! Fire the manager/director responsable of this dashboard, please! and do not hire cheap programmers. 

[Oscar Catana]

Agreed with you! the whole process its a complete nightmare! as an IT person I wonder who the heck is the manager, supervisor or director who manage this people who create this kind of silly, un-professional, crappy and nerve-wrecking experience dashboard! who? the whole team from the director to the last programmer should be fired inmediately. 

[Sangyong Lee]

Hi - adding another case here, hoping a Broadcom moderator can help.

My account has been stuck on "Account verification is Pending. Please try after some time." whenever I attempt to download VMware Workstation Pro (free for personal use).

To make it worse, I can't correct anything myself: when I try to update my profile, I get "This option is not available to users who have registered with a non-corporate email domain." So I'm unable to either complete verification or open a support case through the portal.

Details:

• Registered email: cu***@gmail.com (personal Gmail - happy to share in full via DM)
• Usage: personal, non-commercial - I only need a macOS/Linux VM to test cross-platform builds
• Region: South Korea
• Profile is filled in with romanized name and full address; no non-English characters

Could someone please review and release the verification hold on my account? Happy to provide any additional information needed.

Thanks in advance.

[Technogeezer]

Unfortunately moderators can not help with account verification issues.

The way to get this resolved is to place a phone call to Broadcom  customer support for your geographic region. Don't try to open a chat on the Broadcom Support site - you must place a phone call and talk to a representative. You don't need a support contract to speak to Broadcom about account verification issues  

Ask to speak to a Customer Care representative and indicate you are having issues with downloading product due to account verification. Do not ask to open a technical support ticket on Workstation. 

Edited to fix typos

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Paul Rockwell (technogeezer)
vExpert 2026 (3x)
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[Peter Berkery]

This response is less than useless unfortunately. If a product is allegedly free for use without a commercial license, it should be available to download without jumping through 20 hoops. I'm a former VMWare employee, the products could be downloaded without any hassle not that long ago. This portal is a complete nightmare and it justifies everyone's opinion of Broadcom's business practices

[Technogeezer]

> This response is less than useless unfortunately.

Sorry but I'm only the messenger here.  It's been found by myself and others (and is posted by Broadcom themselves in tech notes) to be the best and maybe only way to address problems with blocked downloads due to account screening issues.

Broadcom business practices are indeed very different than what VMware's were - and I agree are not as user friendly. They appear to want to have more control over who can download any of their products (hence the removal of public servers where one could anonymously download product) and also to more strictly police export compliance. 

The problem though is that the web site isn't very well equipped to do this for individuals.  They've put themselves in the situation that the "screening" through the web site isn't very good, necessitating the phone calls to a representative to fix the mess their site created. They could have done better. 

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Paul Rockwell (technogeezer)
vExpert 2026 (3x)
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[RaSystemlord]

This issue has been discussed here one or more times per week. The solution is somewhere there. 

If you only want useful information, which somebody not connected to Broadcom at all, can give you. As a former employee you must know what you can talk about your company and all that ... there is no such thing as free speech within companies.

Just use google search. Load the software like you do WITH EVERY OTHER FREE SOFTWARE on your PC. There are MANY places where you can download it - just don't select any web site ending with .ru and all that.