Account verification is Pending. Please try after some time.

[theNugget2010]

Hi All

Seriously since Broadcom has taken over, had no end of issues.

I cannot download version 17.6.0 as my account is still "

Account verification is Pending. Please try after some time."

I only opened my ticket in June 2024.

Any advice from the Community?

[John Corrigan]

CALL support. You can't open a ticket until your account has been verified...

Also, there is no difference between the "free" download and the "paid" download. Same file.

[Michael Knight]

Is this just some sort of echo chamber where customers issues go to die?
I find MULTIPLE threads with this same issue and NO response ever from Broadcom support.
Calling support results in a recorded response to leave name & number and they'll call back.... I'll update this message when that happens.

[Oscar Catana]

I absolutely agree with you! the whole team responsible of this crappy stuff should be fired inmediately from the director to the last tecnician. this is not designed by IT people, this dashboard has been created by a veterinary, a roofer or a fisherman! someone who is not related to IT. 

Its absolutely confusing! I wonder who is the mind behind thinking that she/he did a great job? 

Its almost impossible to download your software without spending a lot of time trying to figure out how this works! 

I saved the URL because I knew I might needed to comeback, messed up! it did not work, now I need to start the silly hunting for the software over and over.

Broadcom: PLEASE!! Fire the manager/director responsable of this dashboard, please! and do not hire cheap programmers. 

[Oscar Catana]

Agreed with you! the whole process its a complete nightmare! as an IT person I wonder who the heck is the manager, supervisor or director who manage this people who create this kind of silly, un-professional, crappy and nerve-wrecking experience dashboard! who? the whole team from the director to the last programmer should be fired inmediately.