VMware Workstation

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  • 1.  Account verification is pending. Please try after some time

    Posted 27 days ago

    Good morning, when trying to download vmware workstation, any of its editions give me this error.

    error


  • 2.  RE: Account verification is pending. Please try after some time

    Posted 27 days ago

    I was trying yesterday and got the same  message all day --- 




  • 3.  RE: Account verification is pending. Please try after some time

    Posted 27 days ago

    I've been waiting almost a week.  While I get that I'm looking to download no-cost products, Broadcom is doing nothing to keep me coming back.




  • 4.  RE: Account verification is pending. Please try after some time

    Posted 27 days ago

    that is not a good sign that your are in the queue for a week 




  • 5.  RE: Account verification is pending. Please try after some time

    Posted 27 days ago

    I would call the support number and open a case for access to the support portal. I was faced with this same issue and the only way it's gotten resolved after waiting a couple of weeks was to actually speak to a customer care rep. They performed some magic behind the scenes to get my migrated account to be able to download the personal use products. Relying on them to "fix things" or opening a case using their 'web request form" will result in no forward movement. 

    That doesn't solve the problem of accessing licenses and product that you already paid for. Their broken policy of "no product download or license keys unless you have a valid support entitlement" is a slap in the face to their VMware customers that purchased their products under their old perpetual licensing terms (which did not require a support contract to download product that was paid for).



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    - Paul (technogeezer)
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  • 6.  RE: Account verification is pending. Please try after some time

    Posted 26 days ago

    Hello --- once you got a case ticket number,   how long after that were you able to find the product in your product entitlements  list so you could download the product? 




  • 7.  RE: Account verification is pending. Please try after some time

    Posted 26 days ago

    It took me less than 5 minutes once I provided my Site ID to the automated system to speak with a customer care representative. From that point it took about 15 minutes before we fixed my profile so that I could download the personal use products (Fusion and Workstation).

    But, I am still unable to access my paid-for Fusion Pro license keys and the non-personal use product downloads that correspond to them. That's a bigger problem due to Broadcom's mis-guided, brain damaged policy of denying users that don't have an active support contract access to perpetually licensed  product keys and installer downloads they paid for. 



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    - Paul (technogeezer)
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  • 8.  RE: Account verification is pending. Please try after some time

    Posted 26 days ago

    Thank for that info ---- Since I just used  "player" in the past --- I never purchased  workstation at all, so I was supprised that I was able to  call support and speak to a live agent an get a case number ---  but as  other have noted on this thread   it could be a long hall before anything is  done  ---   Sometime I  wonder when  "they"  change the policy to make  there products  free for personal use,  don't they realize they need  for the "support" to  support this --- so far it does not seems they  fully thought this out  ---- I just hope is does not take "weeks" for me to be able to download it 




  • 9.  RE: Account verification is pending. Please try after some time

    Posted 25 days ago

    I am close to one week waiting in front of this popup, honestly it is disappointing. I own two perpetual licenses for VMware Fusion but it is hard to believe I will but anything else.




  • 10.  RE: Account verification is pending. Please try after some time

    Posted 25 days ago

    For now try:

     https://winningpc.com/download-vmware-workstation-pro-for-personal-use/

    These are compressed, once inflated you can check the Checksum against what is shown on that Broadcom page.

    I am also stuck on this same 'Verification pending' dialog, previous posts have posted about minutes to two weeks wait for this to go away.

    Assuming Broadcom wasn't ready for this much customer volume. As for license keys, pretty sure the migration email mentioned that those will need to be kept by users..