Access Request to Broadcom Site ID Rejected – Need Support

[Ahmed BENAOUATA]

Hello,

We are encountering an issue after the VMware support migration to Broadcom. Our organization (Kotama Agrifood) initially registered using the email [e-mail], but we've since learned Broadcom does not support generic/shared emails due to policy restrictions.

I then created a new account using my personal company email [e-mail] and attempted to link it to our Site ID, including all required contact details. However, the access request was rejected without clear explanation.

We urgently need access to our licenses and support entitlements. I'm escalating here in case anyone from Broadcom support or the community can assist or provide clarity on:

Why the Site ID access request was rejected

Whether additional steps are needed to validate our account

How we can ensure access to the correct assets under our Broadcom profile

Any help would be appreciated.
Thanks.

Ahmed Benaouata
IT Department – Kotama Agrifood

[Morry Katz]

Please call Broadcom Global Customer Assistance at [phone] and they will assist you in gaining access to your site.   For Global support phone numbers, please see https://support.broadcom.com/web/ecx/software-contact-support#globalNumbers.