vpxa service crashed while starting

[njiva andriamiranto]

Hello,

our vcenter server is not accessible anymore, it shows: "no healthy upstream". When we try to start services such "content library service", "vmware vcenter server" in VAMI, we got error "service crashed while starting".
trying to restart vpxd we got below error:

root@mgprvc01 [ ~ ]# service-control --start vpxd
Operation not cancellable. Please wait for it to finish...
Performing start operation on service vpxd...
Error executing start on service vpxd. Details {
"detail": [
{
"id": "install.ciscommon.service.failstart",
"translatable": "An error occurred while starting service '%(0)s'",
"args": [
"vpxd"
],
"localized": "An error occurred while starting service 'vpxd'"
}
],
"componentKey": null,
"problemId": null,
"resolution": null
}
Service-control failed. Error: {
"detail": [
{
"id": "install.ciscommon.service.failstart",
"translatable": "An error occurred while starting service '%(0)s'",
"args": [
"vpxd"
],
"localized": "An error occurred while starting service 'vpxd'"
}
],
"componentKey": null,
"problemId": null,
"resolution": null
}

we use vcenter version 7.0.3.01300 build 21290409.

we got this issue, after shutting down vcenter from VAMI, take snapshot and power on vcenter server appliance, we plan to upgrade it to vcenter 7.0U3o to apply the recommendation as per CVE-2023-34048, CVE-2023-34056.

Best Regards

[Peter Coleman]

Hi njivan 

Have you seen the service dependency map here: vpxd service fails to start (83113) (vmware.com)

Wondering if there is perhaps other services on which vpxd depends are not co-operative and thus where the problem resides. Are you able to determine whether these dependant services are in a suitable state of operation at the point of failure? 

 

[njiva andriamiranto]

Hello PedroAzzurro,

 

all dependencies services looks like running, however below services could not start

Stopped:
vmware-content-library vmware-imagebuilder vmware-vcha vmware-vpxd vstats wcp

i have checked the dabase issue by running the command: "cat /var/log/vmware/vpxd/vpxd.log |grep "error vpxd" |grep SQL |less",  and below the output

 

root@XXXX [ ~ ]# cat /var/log/vmware/vpxd/vpxd.log |grep "error vpxd" |grep SQL |less

 

 

 

 

 

(END)

 

thanks for your reply

 

[virtual-power]

See what /var/log/vmware/vpxd/vpxd.log gives when you start vpxd service. If you can also attach the file here. 

[njiva andriamiranto]

Hello,

it looks like the issue was due to the file vpxd.cfg corrupted, 

we fixed it by following Validating corrupt VCSA (vpxd.cfg) (83118) (vmware.com)

 

Thanks all,

 

Regards,

[Scott Vessey]

This post needs to be in the area dedicated to vCenter Server, I have reported it to the moderators so they should move it there.