Hello Francesco,
I'm sorry to hear you are having issues with your account. Since you have already filled out the form, please contact our support team for further assistance in this matter.
To Speak with a customer representative or Support Engineer
+1 800 225 5224
Or, please see our Global Numbers here
The Global Support delivery team is available from 8:00 am to 6:00 pm Monday - Friday in your local time zone or as listed below.
China: 8:00 am to 5:00 pm CST
Hong Kong: 8:00 am to 5:00 pm CST
Japan: 9:00 am to 5:30 pm JST
Korea: 8:00 am to 5:00 pm KST
Taiwan: 8:00 am to 5:00 pm CST
South Africa: 8:00 am to 5:00 pm SAST