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Sepm 12.1.2 is not upgrading clients

Migration User

Migration UserDec 26, 2012 03:35 AM

restart doesn't help
Migration User

Migration UserDec 26, 2012 04:16 AM

I use SBE, thank u

  • 1.  Sepm 12.1.2 is not upgrading clients

    Posted Dec 25, 2012 11:20 AM

    Hello

    Yesterday I upgraded SEPM 12.1 to 12.1.2. Now I can't get my clients to be upgraded. I Tried to manually upgrade client software throug remote instal from manager, but it was not successful. Setup gives no errors, I see re-installation process n client, but at the end client still stands on 12.1.671.4971 version. Moreover the client show his icon without small green dot. But connection status is good and client is shown in Manager. 

    Only manual setup of packet on the client side is helpful. But it's not the way when u have about 100 computers in office

    Help please.



  • 2.  RE: Sepm 12.1.2 is not upgrading clients

    Posted Dec 25, 2012 11:53 AM

    Try to upgrade clients using auto upgrade features.

    https://www-secure.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature

    Also, check these articles.

    About client deployment methods

    http://www.symantec.com/docs/HOWTO81302

    Best practices for upgrading to Symantec Endpoint Protection 12.1.2

    http://www.symantec.com/docs/TECH163700

    Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

    http://www.symantec.com/docs/TECH163112



  • 3.  RE: Sepm 12.1.2 is not upgrading clients

    Trusted Advisor
    Posted Dec 25, 2012 12:00 PM

    Hello,

    In the Enterprise version, you can use Upgrade Clients with Package to upgrade existing clients: 

    However, the following cautions apply:

    • If you upgrade from 11.x and use Application and Device Control, you must disable the Application Control rule "Protect client files and registry keys." After the clients receive the new policy, you may upgrade using AutoUpgrade.

    • Due to possible bandwidth concerns, it is best to schedule AutoUpgrade for after hours. You can also stage and select a package on a web server when you run Upgrade Clients with Package, or you can use an alternate method to deploy the upgrade package.

    AutoUpgrade is enabled by default for SEP SBE, but you can disable it. Go to the Computers page in the management console, right-click your Group, select Properties, and then click Disable Automatic Client Package Updates.

    Reference: 

    Best practices for upgrading to Symantec Endpoint Protection 12.1.2

    http://www.symantec.com/docs/TECH163700

    Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

    http://www.symantec.com/docs/TECH163112

    Hope that helps!!



  • 4.  RE: Sepm 12.1.2 is not upgrading clients

    Broadcom Employee
    Posted Dec 25, 2012 12:04 PM

    check this link

    http://www.symantec.com/docs/TECH163112



  • 5.  RE: Sepm 12.1.2 is not upgrading clients

    Posted Dec 25, 2012 12:08 PM

    I found next error in client propertis on Manager.

    "Client has ignored upgrade package, version 12.1.2015.2015"



  • 6.  RE: Sepm 12.1.2 is not upgrading clients

    Posted Dec 25, 2012 12:13 PM

    Hi ,

    Do you have restart client ?

    I think client already upgrade try to restart the system and check..



  • 7.  RE: Sepm 12.1.2 is not upgrading clients

    Broadcom Employee
    Posted Dec 25, 2012 12:43 PM

    can you check the install log or push wizard log



  • 8.  RE: Sepm 12.1.2 is not upgrading clients

    Posted Dec 25, 2012 02:09 PM

    Post the SEP_INST.log located in %temp% from one of the affected clients.



  • 9.  RE: Sepm 12.1.2 is not upgrading clients

    Posted Dec 26, 2012 03:35 AM

    restart doesn't help



  • 10.  RE: Sepm 12.1.2 is not upgrading clients

    Posted Dec 26, 2012 04:06 AM

    I found this log but it is outdated. no actual entries.



  • 11.  RE: Sepm 12.1.2 is not upgrading clients

    Posted Dec 26, 2012 04:12 AM

    HI,

    Did you try to use auto upgrade features 

     

    https://www-secure.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature

     

    Also Check Mithun comments



  • 12.  RE: Sepm 12.1.2 is not upgrading clients

    Posted Dec 26, 2012 04:16 AM

    I use SBE, thank u



  • 13.  RE: Sepm 12.1.2 is not upgrading clients

    Posted Dec 26, 2012 04:59 AM
      |   view attached

    got the log on another client. see attachment

    may be problem lies in localization? i see that 12.1.671.4971 clients have english version. I try to install russian one. although the previous version of SEPM (12.1) was russian too.

    ps1:downlaoding enlish client version...

    ps2: same with english version :-(

    Attachment(s)

    txt
    sep_inst_4.txt   1.80 MB 1 version


  • 14.  RE: Sepm 12.1.2 is not upgrading clients

    Posted Dec 26, 2012 11:15 AM
      |   view attached

    I think client is just reinstalling itself. See symevent.log

    Attachment(s)

    txt
    Symevent.txt   22 KB 1 version


  • 15.  RE: Sepm 12.1.2 is not upgrading clients
    Best Answer

    Trusted Advisor
    Posted Dec 26, 2012 12:24 PM

    Hello,

    Could you try Exporting a New package of SEP 12.1 RU2 and then Deploying the same via Remote Push from Client Deployment Wizard.

    Make sure you prepare your client machines for the SEP 12.1 client by following this article below:

    Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

    http://www.symantec.com/docs/TECH163112

    Hope that helps!!

     



  • 16.  RE: Sepm 12.1.2 is not upgrading clients

    Posted Dec 26, 2012 02:22 PM

    Yes, exporting and re-deploying package helps. Thank u Mithun!