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Firewall is Malfunctioning on Windows 7

  • 1.  Firewall is Malfunctioning on Windows 7

    Posted Mar 12, 2012 06:23 AM

    HI Guys,

    I just upgraded SEP to 12.1 and all the XP users on doman are updated with the latest definitions. Where else I have Windows 7 PC it gives me "Firewall is Malfunctioning" (Firewall Driver is not loaded. 

    Any Solution?

     

    Regards



  • 2.  RE: Firewall is Malfunctioning on Windows 7

    Posted Mar 12, 2012 06:55 AM

    go to add/remove programs

    select SEP, select modify,

    remove Network threat protection

    then reboot

    follow the same procedure to install NTP again

     



  • 3.  RE: Firewall is Malfunctioning on Windows 7

    Posted Mar 12, 2012 06:56 AM

    Did you install all features of SEP in the client?



  • 4.  RE: Firewall is Malfunctioning on Windows 7



  • 5.  RE: Firewall is Malfunctioning on Windows 7

    Posted Mar 12, 2012 12:10 PM

    Is it pointing to any driver?

    @ Arvind..I am not able to open the link, can you please give me the article id..i need to check the KB



  • 6.  RE: Firewall is Malfunctioning on Windows 7

    Posted Mar 12, 2012 12:37 PM

    But I am able to open. Article: TECH169271



  • 7.  RE: Firewall is Malfunctioning on Windows 7

    Posted Mar 12, 2012 12:59 PM

    Well I think this may be the issue..



  • 8.  RE: Firewall is Malfunctioning on Windows 7

    Posted Mar 12, 2012 01:01 PM

    When you point the mouse on the Symantec Logo its says "Firewall Driver Not loaded"



  • 9.  RE: Firewall is Malfunctioning on Windows 7

    Posted Mar 12, 2012 01:02 PM

    Yes all features..



  • 10.  RE: Firewall is Malfunctioning on Windows 7

    Posted Mar 12, 2012 01:02 PM

    Did not help dude..



  • 11.  RE: Firewall is Malfunctioning on Windows 7

    Posted Mar 14, 2012 09:21 PM

    I messed with this for days until I found a simple and elegant solution at:

    http://glowicki.pl/02/27/symantec-end-point-protection-sbe-firewall-driver-not-loaded-malfunctioning/

    I have Windows 7 64-bit workstation SP1. SEP 11 was installed on this computer and it worked perfectly. I uninstalled SEP 11, ran the WipeClean Utility and installed SEP 12.1 unmanged. That is when I got the "Firewall driver is not loaded" error.

    I removed the computer from the network domain before I found the final solution, so domain removal may or may not be mandatory. I tried lots of uninstall/reinstalls. I did a custom install and excluded the Network Threat Protection -> Firewall. I turned off the Windows Firewall when I installed SEP. Nothing worked and none of the prior posts in this comment worked.

    I could see the problem with my system was the Symantec hardware device driver would not load. I opened Hardware -> Device Manager -> View -> Show Hidden Devices, then expanded Non-plug and Play Devices. One of the Symantecs driver had an exclamation point error symbol. I deleted the device, scanned for hardware changes but Windows would not find it to rebuild.

    After I read the forementioned blog, the final solution was so easy.

    1) Uninstall Symantec End Point Protection client from the computer. For safety I also ran the Symantec Wipeclean Utility.

    2) Run -> regedit

    3) Teefer 3 is a leftover (I think) from SEP 11. Delete the following four keys of SEP connected to the old Teefer3 driver.

     
    HKLM\SYSTEM\ControlSet001\Services\Eventlog\System\Teefer3

    HKLM\SYSTEM\ControlSet002\Services\Teefer3
     
    HKLM\SYSTEM\ControlSet002\Services\Eventlog\System\Teefer3

    HKLM\SYSTEM\CurrentControlSet\Services\Teefer3
     
    4) Reboot.

    5) Reinstall Symantec End Point Protection. If you examine the above four registry key locations where Teefer3 once resided, you will now see keys for Teefer2.

    Good Luck~!!



  • 12.  RE: Firewall is Malfunctioning on Windows 7

    Posted Mar 15, 2012 01:48 PM

    Hi,

    Repair SEP client.



  • 13.  RE: Firewall is Malfunctioning on Windows 7

    Posted Apr 30, 2012 07:47 PM

    We have just started getting this on a few machines, actually quite a few.

    The Fix so far has been to:

    • go into add/remove programs,
    • SEP,
    • modify,
    • uninstall NTP (All options),
    • Reinstall (All options) and,
    • Reboot.

    Anyone else having these issue in the last week?

     

    UPDATE:  It appears that for some reason when a new IPS definition came down, the registry wasn't updated to the new location.  The above fix is still recommended.