Endpoint Protection

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  • 1.  SEP 12.1 - iPhone Charging from Computer

    Posted Apr 21, 2014 11:13 AM

    Hey everyone,

    I have a sort of peculiar issue. I have a device policy that prevents users from plugging their phones into their computers. The security concern is that if a user can plug the phone into the computer, the computer may mount the device as a data store and facilitate data leaks. Most users use the usb ports to charge their mobile devices. I am vaguely OK with this and for about 90% of all phones this is attainable. Some phones however are not able to charge without mounting a data store. I have found that some Motorola phones and every iPhone works like this. If it's not allowed to mount as a data store, it cannot charge from the computer. 

    Management is now demanding that I create a policy that allowes iPhones to charge, but prevents them from mounting as a data store. I haven't been successful in figuring out how to do this. As far as I can tell, there is only one device ID that gets initialized when plugging in an iPhone (observed through the Devviewer executable). Has anyone had a similiar experience? Was anyone able to overcome this issue?

    Thanks in advance!



  • 2.  RE: SEP 12.1 - iPhone Charging from Computer
    Best Answer

    Posted Apr 21, 2014 11:16 AM

    It cannot be done, see here, all with the same issue:

    https://www-secure.symantec.com/connect/forums/iphone-charging-block-sep

    https://www-secure.symantec.com/connect/forums/iphone-charging-problem

    https://www-secure.symantec.com/connect/forums/charging-has-blocked#comment-6293041



  • 3.  RE: SEP 12.1 - iPhone Charging from Computer



  • 4.  RE: SEP 12.1 - iPhone Charging from Computer

    Posted Apr 21, 2014 11:21 AM

    Brian, you've crushed my hopes and dreams. /s

     

    Thanks for your help!



  • 5.  RE: SEP 12.1 - iPhone Charging from Computer

    Posted Apr 21, 2014 11:23 AM

    Thanks for confirming. I appreciate it. 



  • 6.  RE: SEP 12.1 - iPhone Charging from Computer

    Posted Apr 21, 2014 11:24 AM

    sorry friend angel