Endpoint Protection

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  • 1.  SEP 12.1.2 filling hard disk with logs and dump after upgrade

    Posted May 16, 2013 11:39 PM

    Hello,

    I recently upgrade to 12.1.2 from 12.1

    Upgrade is successful. The next day, cannot connect to SEPM.
    Found SEPM service is stopped, and cannot start.

    findings

    1- SEP Manager cannot start

    2- Harddsik is full.

    I found that   ...\SEPM\tomcat\bin\ is full of hs_errpid***.mdmp and hs_err_pid***.log.

    The .mdmp files cause the HDD full. Need help

    Thanks

     



  • 2.  RE: SEP 12.1.2 filling hard disk with logs and dump after upgrade



  • 3.  RE: SEP 12.1.2 filling hard disk with logs and dump after upgrade

    Broadcom Employee
    Posted May 16, 2013 11:48 PM

    is the logging set to finest? you can delete these files.



  • 4.  RE: SEP 12.1.2 filling hard disk with logs and dump after upgrade

    Posted May 17, 2013 12:07 AM

    hi,

    Check this thread

    https://www-secure.symantec.com/connect/forums/sepm-not-starting-after-disk-was-full



  • 5.  RE: SEP 12.1.2 filling hard disk with logs and dump after upgrade

    Posted May 17, 2013 12:24 AM

    Check the attach article

    Issue Related to Low disk space.

    https://www-secure.symantec.com/connect/articles/issue-related-low-disk-space

    Disk Space Management procedures for the Symantec Endpoint Protection Manager

     

    Article:TECH96214  |  Created: 2009-01-17  |  Updated: 2012-04-10  |  Article URL http://www.symantec.com/docs/TECH96214

    Low Disk Space issues encountered on systems running either the Symantec Endpoint Protection client or the Symantec Endpoint Protection Manager

     

    Article:TECH153952  |  Created: 2011-02-22  |  Updated: 2012-02-27  |  Article URL http://www.symantec.com/docs/TECH153952

     



  • 6.  RE: SEP 12.1.2 filling hard disk with logs and dump after upgrade

    Broadcom Employee
    Posted May 17, 2013 07:47 AM

    Hi,

    Could you please provide more details about upgrade process.

    What was the exact upgrade path?

    I would like to test in my lab environment.

    Meanwhile if you deleted those files do they get regenerate.



  • 7.  RE: SEP 12.1.2 filling hard disk with logs and dump after upgrade

    Posted May 17, 2013 01:19 PM

    Hi chetan

    Upgrade from 12.1 to 12.1.2

    Windows 2003 x64 SP2.

    I did follow the the best practice. I did stop the SEP manager before the procedure.

    I delete the files and they get generated.



  • 8.  RE: SEP 12.1.2 filling hard disk with logs and dump after upgrade

    Posted May 18, 2013 01:21 PM

    current is Warning.. deleted the files, and its keep regerated.

    Attached is one of the error logs.

     

    Attachment(s)

    txt
    hs_err_pid2148.txt   14 KB 1 version


  • 9.  RE: SEP 12.1.2 filling hard disk with logs and dump after upgrade

    Posted May 18, 2013 02:05 PM

    FIX: Java Applet / Application Causes Error Code 0xc000001d

    http://support.microsoft.com/kb/245643



  • 10.  RE: SEP 12.1.2 filling hard disk with logs and dump after upgrade

    Trusted Advisor
    Posted May 20, 2013 02:12 PM

    Hello,

    These Logs get generated when Tomcat is crashing.

     

    I would request you to please create a case with Symantec Technical Support.

    How to create a new case in MySymantec

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_t...

    Hope that helps!!