And after installing the new tools with the drivers, and trying to make things work for what is probably almost a month now - they think the guests haven't been restarted, some of them multiple times?
Not only does the SEPM console state "status unknown", but scans don't do a thing with the SVAs, they are just sitting there untouched. No clients, nothing connects to or uses them. Scans run as always, fully on the VM servers (no VDI clients yet, but all of our servers are virtual), it's like they are just there for looks.
I set up scheduled scans, I manually scanned files (interesting note Symantec states that scans of folders or drives won't use the shared cache! How worthwhile is that?)
It doesn't matter what we do, uninstall, reinstall, reboot, replace, do it all again, move guest servers from host 1 to host 2 and back, the SVAs sit there, and the VMWare guest servers run all scans, scheduled, manual and real-time as if the SVAs don't exist, and no numbers increment up at all. Still all zeros.