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upgrade SEP manager to RU4 MP1a failed

  • 1.  upgrade SEP manager to RU4 MP1a failed

    Posted May 05, 2014 01:13 AM

    i try to upgrade SEP manager to from version 12.14a to SEP 12.1 ru4 mp1a  but failed with following screenshot and log details. The upgrading is failed and i can not login to SEP console by admin account anymore, can someone help me out ? many thanks!

    22.gif

     

    2014-05-05 05:12:14.623 THREAD 1 SEVERE: ================== Server Environment ===================

    2014-05-05 05:12:14.623 THREAD 1 SEVERE: os.name = Windows Server 2008 R2

    2014-05-05 05:12:14.623 THREAD 1 SEVERE: os.version = 6.1

    2014-05-05 05:12:14.623 THREAD 1 SEVERE: os.arch = x64

    2014-05-05 05:12:14.623 THREAD 1 SEVERE: java.version = 1.7.0_51

    2014-05-05 05:12:14.623 THREAD 1 SEVERE: java.vendor = Oracle Corporation

    2014-05-05 05:12:14.623 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Client VM

    2014-05-05 05:12:14.623 THREAD 1 SEVERE: java.vm.version = 24.51-b03

    2014-05-05 05:12:14.623 THREAD 1 SEVERE: java.home = E:\Symantec\Symantec Endpoint Protection Manager\jre

    2014-05-05 05:12:14.623 THREAD 1 SEVERE: catalina.home = E:\Symantec\Symantec Endpoint Protection Manager\tomcat

    2014-05-05 05:12:14.623 THREAD 1 SEVERE: java.user = null

    2014-05-05 05:12:14.623 THREAD 1 SEVERE: user.language = en

    2014-05-05 05:12:14.623 THREAD 1 SEVERE: user.country = US

    2014-05-05 05:12:14.623 THREAD 1 SEVERE: scm.server.version = 12.1.4104.4130

    2014-05-05 05:12:14.623 THREAD 1 INFO: Main>> Main> Upgrade parameters

    2014-05-05 05:12:14.623 THREAD 1 INFO: Main>> Main> Upgrade args length = 0

    2014-05-05 05:12:14.623 THREAD 1 INFO: Main>> Main> Unable to get the command-line arguments

    2014-05-05 05:12:14.623 THREAD 1 INFO: Main>> Main> Server Home: E:\Symantec\Symantec Endpoint Protection Manager\tomcat

    2014-05-05 05:12:17.060 THREAD 1 INFO: Main>> Main> You are using MSSQL server.

    2014-05-05 05:12:17.435 THREAD 1 INFO: Has valid SAV license

    2014-05-05 05:12:17.451 THREAD 1 INFO: Has valid SNAC license

    2014-05-05 05:12:17.810 THREAD 1 INFO: Main>> executePreLaunchSteps> Config schema format is upgraded from (schema version from db): 12.1.4.0

    2014-05-05 05:12:19.107 THREAD 1 INFO: Saving disaster recovery data to: E:\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Server Private Key Backup\recovery_2014-05-05-05-12-19.zip

    2014-05-05 05:12:19.170 THREAD 1 INFO: Main>> executePreLaunchSteps> DbVersion: 12.1.4.0 schemaVersionFromDB: 12.1.4.0 isSpm51Mr7: false hasOtherOSAgents: false dbcompanySize: 0 dbConnected: true

    2014-05-05 05:12:19.170 THREAD 1 INFO: Main>> checkUpgradeFeasibility> Checking for upgrade feasibility, current schema version = 12.1.4.1, schema version from db = 12.1.4.0

    2014-05-05 05:12:19.170 THREAD 1 INFO: VersionToBeSupported: 12.1.4.0

    2014-05-05 05:12:19.185 THREAD 1 INFO: SchemaVersion>> isSupported> versionToBeSupported '12.1.4.0  is supported for this release

    2014-05-05 05:12:19.185 THREAD 1 INFO: Main>> displayOnlineServerListIfAny> Checking online servers... siteId = F0973E810A18F7220135CA3A950027A9

    2014-05-05 05:12:19.185 THREAD 1 INFO: SELECT CONTENT FROM SYSTEM_STATE WHERE OWNER = '049212870A18F722010F9696F37F9042'

    2014-05-05 05:12:19.217 THREAD 1 INFO: SYSOUT : Checking onlist status for server CNDC0SRV080.nneas.net

    2014-05-05 05:12:19.217 THREAD 1 INFO: SYSOUT : Not checking status. offline status detected

    2014-05-05 05:12:19.217 THREAD 1 INFO: SYSOUT : [name=CNDC0SRV080.nneas.net,id=049212870A18F722010F9696F37F9042] is offline

    2014-05-05 05:12:19.217 THREAD 1 INFO: Main>> displayOnlineServerListIfAny> Checking online servers... exclude local server id = 049212870A18F722010F9696F37F9042

    2014-05-05 05:12:19.217 THREAD 1 INFO: Main>> displayOnlineServerListIfAny> Online servers:[]

    2014-05-05 05:12:19.217 THREAD 1 INFO: Main>> launchMainFrame> Launching the UI

    2014-05-05 05:12:19.748 THREAD 1 INFO: isLicenseInstallationValid:  sep.slf =true  OD file=true

    2014-05-05 05:12:21.654 THREAD 28 INFO: Initializing ...

    2014-05-05 05:12:21.654 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.

    2014-05-05 05:12:21.670 THREAD 28 INFO: Executing command - stop semsrv

    2014-05-05 05:12:21.732 THREAD 28 INFO: The Symantec Endpoint Protection Manager service is not started.

    2014-05-05 05:12:21.732 THREAD 28 INFO:

    2014-05-05 05:12:21.732 THREAD 28 INFO: More help is available by typing NET HELPMSG 3521.

    2014-05-05 05:12:21.732 THREAD 28 INFO:

    2014-05-05 05:12:21.732 THREAD 28 INFO: Waiting for service termination: semsrv

    2014-05-05 05:12:21.732 THREAD 28 INFO: Checking whether the service is stopped: semsrv

    2014-05-05 05:12:21.732 THREAD 28 INFO: Retrieve status for service semsrv

    2014-05-05 05:12:21.811 THREAD 28 INFO: The status for semsrv' service is 1

    2014-05-05 05:12:21.811 THREAD 28 INFO: Service is stopped.

    2014-05-05 05:12:21.811 THREAD 28 INFO: Executing command - stop semwebsrv

    2014-05-05 05:12:21.873 THREAD 28 INFO: The Symantec Endpoint Protection Manager Webserver service is not started.

    2014-05-05 05:12:21.873 THREAD 28 INFO:

    2014-05-05 05:12:21.873 THREAD 28 INFO: More help is available by typing NET HELPMSG 3521.

    2014-05-05 05:12:21.873 THREAD 28 INFO:

    2014-05-05 05:12:21.873 THREAD 28 INFO: Stop SemSrv done.

    2014-05-05 05:12:21.873 THREAD 28 INFO: Action Start:0

    2014-05-05 05:12:21.889 THREAD 28 INFO: initDataSource

    2014-05-05 05:12:22.123 THREAD 28 INFO: grantSEMUserPrivilege isDBowner true

    2014-05-05 05:12:22.123 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.

    2014-05-05 05:12:22.123 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.

    2014-05-05 05:12:22.123 THREAD 28 INFO: Set the config manager cache threshold to 500!

    2014-05-05 05:12:22.201 THREAD 28 INFO: Config schema format is upgraded from: 12.1.4.0

    2014-05-05 05:12:22.201 THREAD 28 INFO: Upgrade schema started ...

    2014-05-05 05:12:22.217 THREAD 28 INFO: Process SQL script file:MSSQLServerTeslaToLightCycle.sql

    2014-05-05 05:12:22.217 THREAD 28 INFO: Process SQL InputStream sqlis:sun.net.www.protocol.jar.JarURLConnection$JarURLInputStream@160dd37

    2014-05-05 05:12:22.217 THREAD 28 INFO: DatabaseUtilities>>execCommandFromScript>>cmdSeperator:;;

    2014-05-05 05:12:22.217 THREAD 28 INFO: DatabaseUtilities>>execCommandFromScript>>sqlStr:DROP VIEW V_AGENT_INCL_GROUP_ID

    2014-05-05 05:12:22.217 THREAD 28 INFO: DROP VIEW V_AGENT_INCL_GROUP_ID

    2014-05-05 05:12:22.311 THREAD 28 INFO: CREATE VIEW V_AGENT_INCL_GROUP_ID as   SELECT      AGENT_ID,     AGENT_TYPE,     R_OS_TYPE,     COMPUTER_ID,     DOMAIN_ID,     GROUP_ID,     AGENT_VERSION,     PROFILE_VERSION,     PROFILE_SERIAL_NO,     PROFILE_CHECKSUM,     IDS_VERSION,     IDS_SERIAL_NO,     IDS_CHECKSUM,     HI_STATUS,     HI_REASONCODE,     HI_REASONDESC,     CREATION_TIME,     STATUS,     LAST_UPDATE_TIME,     LAST_SERVER_ID,     LAST_SITE_ID,     ATTRIBUTE_EXTENSION,     FULL_NAME,     EMAIL,     JOB_TITLE,     DEPARTMENT,     EMPLOYEE_NUMBER,     EMPLOYMENT_STATUS,     OFFICE_PHONE,     MOBILE_PHONE,     HOME_PHONE,     USN,     TIME_STAMP,     DELETED,     PATTERN_IDX,     AP_ONOFF,     INFECTED,     WORSTINFECTION_IDX,     LAST_SCAN_TIME,     LAST_VIRUS_TIME,     CONTENT_UPDATE,     AVENGINE_ONOFF,     TAMPER_ONOFF,     MAJOR_VERSION,     MINOR_VERSION,     REBOOT_REQUIRED,     REBOOT_REASON,     LICENSE_STATUS,     LICENSE_EXPIRY,     TIMEZONE,     FIREWALL_ONOFF,     FREE_MEM,     FREE_DISK,     LAST_DOWNLOAD_TIME,     CURRENT_CLIENT_ID,     LICENSE_ID,     IS_GRACE,     SNAC_LICENSE_ID,     PTP_ONOFF,     LAST_HEURISTIC_THREAT_TIME,     BASH_STATUS,     DA_ONOFF,     CIDS_DRV_ONOFF,     CIDS_SILENT_MODE,     CIDS_DRV_MULF_CODE,     CIDS_BROWSER_IE_ONOFF,     CIDS_BROWSER_FF_ONOFF,     CIDS_ENGINE_VERSION,     CIDS_DEFSET_VERSION,     DEPLOY_STATUS,     DEPLOY_MSG,     DEPLOY_PRE_VER,     DEPLOY_TARGET_VER,     DEPLOY_RUNNING_VER,     DEPLOY_TIMESTAMP,     OS_BIT_TYPE,     ELAM_ONOFF,     OSELAM_STATUS,     VSIC_STATUS,     IS_NPVDI_CLIENT,     SVA_ID,     LAST_CONNECTED_IP_ADDR    FROM SEM_AGENT with (NOLOCK)

    2014-05-05 05:12:22.326 THREAD 28 INFO: Database Schema has been upgraded.

    2014-05-05 05:12:22.373 THREAD 28 INFO: Upgrading from 12 RU4 to 12 RU4MP1

    2014-05-05 05:12:22.373 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.

    2014-05-05 05:12:22.373 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.

    2014-05-05 05:12:22.373 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.

    2014-05-05 05:12:22.373 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.

    2014-05-05 05:12:22.608 THREAD 28 INFO: Start to increase CONTENT DB file maximum size.

    2014-05-05 05:12:22.623 THREAD 28 INFO: The current size is: 0MB.

    2014-05-05 05:12:22.639 THREAD 28 SEVERE: java.sql.SQLException: MODIFY FILE failed. Size is greater than MAXSIZE.

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:584)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:546)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:723)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1166)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1119)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1054)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.increaseContentDBFileSize(Schema12RU4To12RU4MP1.java:77)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.upgrade(Schema12RU4To12RU4MP1.java:51)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.SchemaUpgrade.execute(SchemaUpgrade.java:84)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1061)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at java.lang.Thread.run(Thread.java:744)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE: java.sql.SQLException: MODIFY FILE failed. Size is greater than MAXSIZE.

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:584)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:546)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:723)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1166)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1119)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1054)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.increaseContentDBFileSize(Schema12RU4To12RU4MP1.java:77)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.upgrade(Schema12RU4To12RU4MP1.java:51)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.SchemaUpgrade.execute(SchemaUpgrade.java:84)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1061)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at java.lang.Thread.run(Thread.java:744)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE: com.sygate.scm.server.util.ServerException: Unexpected server error.

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1057)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.increaseContentDBFileSize(Schema12RU4To12RU4MP1.java:77)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.upgrade(Schema12RU4To12RU4MP1.java:51)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.SchemaUpgrade.execute(SchemaUpgrade.java:84)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1061)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at java.lang.Thread.run(Thread.java:744)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE: Caused by: java.sql.SQLException: MODIFY FILE failed. Size is greater than MAXSIZE.

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:584)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:546)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:723)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1166)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1119)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1054)

    2014-05-05 05:12:22.639 THREAD 28 SEVERE:       ... 8 more

    2014-05-05 05:12:22.639 THREAD 28 SEVERE: Upgrade.doUpgrade com.sygate.scm.server.util.ServerException: Unexpected server error.

    2014-05-05 05:12:28.186 THREAD 23 INFO: UpgradeFinalPanel >> saveStage > Launching log file...



  • 2.  RE: upgrade SEP manager to RU4 MP1a failed

    Posted May 05, 2014 01:16 AM

    run the upgrade.bat file from <SEPM>\bin\upgrade.bat



  • 3.  RE: upgrade SEP manager to RU4 MP1a failed

    Posted May 05, 2014 01:26 AM

    Try the attach article steps

    Migration of the Symantec Endpoint Protection Manager to 12.1 RU4 MP1 fails when the FG_CONTENT group's size is greater than 30000MB

    Article:TECH216465  | Created: 2014-04-07  | Updated: 2014-04-14  | Article URL http://www.symantec.com/docs/TECH216465


  • 4.  RE: upgrade SEP manager to RU4 MP1a failed

    Posted May 05, 2014 01:27 AM

    i navigate to E:\Symantec\Symantec Endpoint Protection Manager\bin and run upgrade.bat file, the same error screenshot pops up

    22.gif



  • 5.  RE: upgrade SEP manager to RU4 MP1a failed

    Posted May 05, 2014 01:30 AM

    Restart the server and delete all symantec entry from registry and then try to install again and check.



  • 6.  RE: upgrade SEP manager to RU4 MP1a failed

    Posted May 05, 2014 01:39 AM

    @MichaelWang, I hope you planned for disaster recovery with this process.

    Reference: http://www.symantec.com/business/support/index?page=content&id=TECH160736 ("Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager")

    Contact Support (if you do not have it) for the latest version of Cleanwipe. Run Cleanwipe on the affected SEPM server and then try again.

    As stated by Mr. Chetan Savade: https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introuduced-sep-121-ru2

     



  • 7.  RE: upgrade SEP manager to RU4 MP1a failed
    Best Answer

    Posted May 05, 2014 01:45 AM

    @MichaelWang - Try my attach article which i have found according to your attach logs.

    Hope it can work in your issue.

    Migration of the Symantec Endpoint Protection Manager to 12.1 RU4 MP1 fails when the FG_CONTENT group's size is greater than 30000MB

    Article:TECH216465  | Created: 2014-04-07  | Updated: 2014-04-14  | Article URL http://www.symantec.com/docs/TECH216465


  • 8.  RE: upgrade SEP manager to RU4 MP1a failed

    Posted May 05, 2014 01:54 AM

    i modify the value to 45000 but still meet the same error screenshot, the following is database and new details of log, please have a look ,thanks!

     

    2014-05-05 07:41:43.677 THREAD 1 SEVERE: ================== Server Environment ===================
    2014-05-05 07:41:43.677 THREAD 1 SEVERE: os.name = Windows Server 2008 R2
    2014-05-05 07:41:43.677 THREAD 1 SEVERE: os.version = 6.1
    2014-05-05 07:41:43.677 THREAD 1 SEVERE: os.arch = x64
    2014-05-05 07:41:43.677 THREAD 1 SEVERE: java.version = 1.7.0_51
    2014-05-05 07:41:43.677 THREAD 1 SEVERE: java.vendor = Oracle Corporation
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Client VM
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: java.vm.version = 24.51-b03
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: java.home = E:\Symantec\Symantec Endpoint Protection Manager\jre
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: catalina.home = E:\Symantec\Symantec Endpoint Protection Manager\tomcat
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: java.user = null
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: user.language = en
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: user.country = US
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: scm.server.version = 12.1.4104.4130
    2014-05-05 07:41:43.681 THREAD 1 INFO: Main>> Main> Upgrade parameters
    2014-05-05 07:41:43.681 THREAD 1 INFO: Main>> Main> Upgrade args length = 0
    2014-05-05 07:41:43.681 THREAD 1 INFO: Main>> Main> Unable to get the command-line arguments
    2014-05-05 07:41:43.681 THREAD 1 INFO: Main>> Main> Server Home: E:\Symantec\Symantec Endpoint Protection Manager\tomcat
    2014-05-05 07:41:46.122 THREAD 1 INFO: Main>> Main> You are using MSSQL server.
    2014-05-05 07:41:46.564 THREAD 1 INFO: Has valid SAV license
    2014-05-05 07:41:46.568 THREAD 1 INFO: Has valid SNAC license
    2014-05-05 07:41:46.661 THREAD 1 INFO: Main>> executePreLaunchSteps> Config schema format is upgraded from (schema version from db): 12.1.4.0
    2014-05-05 07:41:46.775 THREAD 1 INFO: Saving disaster recovery data to: E:\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Server Private Key Backup\recovery_2014-05-05-07-41-46.zip
    2014-05-05 07:41:46.845 THREAD 1 INFO: Main>> executePreLaunchSteps> DbVersion: 12.1.4.0 schemaVersionFromDB: 12.1.4.0 isSpm51Mr7: false hasOtherOSAgents: false dbcompanySize: 0 dbConnected: true
    2014-05-05 07:41:46.845 THREAD 1 INFO: Main>> checkUpgradeFeasibility> Checking for upgrade feasibility, current schema version = 12.1.4.1, schema version from db = 12.1.4.0
    2014-05-05 07:41:46.845 THREAD 1 INFO: VersionToBeSupported: 12.1.4.0
    2014-05-05 07:41:46.845 THREAD 1 INFO: SchemaVersion>> isSupported> versionToBeSupported '12.1.4.0  is supported for this release
    2014-05-05 07:41:46.853 THREAD 1 INFO: Main>> displayOnlineServerListIfAny> Checking online servers... siteId = F0973E810A18F7220135CA3A950027A9
    2014-05-05 07:41:46.857 THREAD 1 INFO: SELECT CONTENT FROM SYSTEM_STATE WHERE OWNER = '049212870A18F722010F9696F37F9042'
    2014-05-05 07:41:46.868 THREAD 1 INFO: SYSOUT : Checking onlist status for server CNDC0SRV080.nneas.net
    2014-05-05 07:41:46.868 THREAD 1 INFO: SYSOUT : Not checking status. offline status detected
    2014-05-05 07:41:46.868 THREAD 1 INFO: SYSOUT : [name=CNDC0SRV080.nneas.net,id=049212870A18F722010F9696F37F9042] is offline
    2014-05-05 07:41:46.868 THREAD 1 INFO: Main>> displayOnlineServerListIfAny> Checking online servers... exclude local server id = 049212870A18F722010F9696F37F9042
    2014-05-05 07:41:46.868 THREAD 1 INFO: Main>> displayOnlineServerListIfAny> Online servers:[]
    2014-05-05 07:41:46.868 THREAD 1 INFO: Main>> launchMainFrame> Launching the UI
    2014-05-05 07:41:47.239 THREAD 1 INFO: isLicenseInstallationValid:  sep.slf =true  OD file=true
    2014-05-05 07:41:49.083 THREAD 28 INFO: Initializing ...
    2014-05-05 07:41:49.087 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
    2014-05-05 07:41:49.091 THREAD 28 INFO: Executing command - stop semsrv
    2014-05-05 07:41:49.165 THREAD 28 INFO: The Symantec Endpoint Protection Manager service is not started.
    2014-05-05 07:41:49.169 THREAD 28 INFO:
    2014-05-05 07:41:49.169 THREAD 28 INFO: More help is available by typing NET HELPMSG 3521.
    2014-05-05 07:41:49.169 THREAD 28 INFO:
    2014-05-05 07:41:49.169 THREAD 28 INFO: Waiting for service termination: semsrv
    2014-05-05 07:41:49.169 THREAD 28 INFO: Checking whether the service is stopped: semsrv
    2014-05-05 07:41:49.169 THREAD 28 INFO: Retrieve status for service semsrv
    2014-05-05 07:41:49.235 THREAD 28 INFO: The status for semsrv' service is 1
    2014-05-05 07:41:49.239 THREAD 28 INFO: Service is stopped.
    2014-05-05 07:41:49.239 THREAD 28 INFO: Executing command - stop semwebsrv
    2014-05-05 07:41:49.314 THREAD 28 INFO: The Symantec Endpoint Protection Manager Webserver service is not started.
    2014-05-05 07:41:49.314 THREAD 28 INFO:
    2014-05-05 07:41:49.314 THREAD 28 INFO: More help is available by typing NET HELPMSG 3521.
    2014-05-05 07:41:49.314 THREAD 28 INFO:
    2014-05-05 07:41:49.314 THREAD 28 INFO: Stop SemSrv done.
    2014-05-05 07:41:49.314 THREAD 28 INFO: Action Start:0
    2014-05-05 07:41:49.321 THREAD 28 INFO: initDataSource
    2014-05-05 07:41:49.544 THREAD 28 INFO: grantSEMUserPrivilege isDBowner true
    2014-05-05 07:41:49.544 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
    2014-05-05 07:41:49.544 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
    2014-05-05 07:41:49.548 THREAD 28 INFO: Set the config manager cache threshold to 500!
    2014-05-05 07:41:49.579 THREAD 28 INFO: Config schema format is upgraded from: 12.1.4.0
    2014-05-05 07:41:49.579 THREAD 28 INFO: Upgrade schema started ...
    2014-05-05 07:41:49.579 THREAD 28 INFO: Process SQL script file:MSSQLServerTeslaToLightCycle.sql
    2014-05-05 07:41:49.579 THREAD 28 INFO: Process SQL InputStream sqlis:sun.net.www.protocol.jar.JarURLConnection$JarURLInputStream@127712e
    2014-05-05 07:41:49.583 THREAD 28 INFO: DatabaseUtilities>>execCommandFromScript>>cmdSeperator:;;
    2014-05-05 07:41:49.583 THREAD 28 INFO: DatabaseUtilities>>execCommandFromScript>>sqlStr:DROP VIEW V_AGENT_INCL_GROUP_ID
    2014-05-05 07:41:49.583 THREAD 28 INFO: DROP VIEW V_AGENT_INCL_GROUP_ID
    2014-05-05 07:41:49.587 THREAD 28 INFO: CREATE VIEW V_AGENT_INCL_GROUP_ID as   SELECT      AGENT_ID,     AGENT_TYPE,     R_OS_TYPE,     COMPUTER_ID,     DOMAIN_ID,     GROUP_ID,     AGENT_VERSION,     PROFILE_VERSION,     PROFILE_SERIAL_NO,     PROFILE_CHECKSUM,     IDS_VERSION,     IDS_SERIAL_NO,     IDS_CHECKSUM,     HI_STATUS,     HI_REASONCODE,     HI_REASONDESC,     CREATION_TIME,     STATUS,     LAST_UPDATE_TIME,     LAST_SERVER_ID,     LAST_SITE_ID,     ATTRIBUTE_EXTENSION,     FULL_NAME,     EMAIL,     JOB_TITLE,     DEPARTMENT,     EMPLOYEE_NUMBER,     EMPLOYMENT_STATUS,     OFFICE_PHONE,     MOBILE_PHONE,     HOME_PHONE,     USN,     TIME_STAMP,     DELETED,     PATTERN_IDX,     AP_ONOFF,     INFECTED,     WORSTINFECTION_IDX,     LAST_SCAN_TIME,     LAST_VIRUS_TIME,     CONTENT_UPDATE,     AVENGINE_ONOFF,     TAMPER_ONOFF,     MAJOR_VERSION,     MINOR_VERSION,     REBOOT_REQUIRED,     REBOOT_REASON,     LICENSE_STATUS,     LICENSE_EXPIRY,     TIMEZONE,     FIREWALL_ONOFF,     FREE_MEM,     FREE_DISK,     LAST_DOWNLOAD_TIME,     CURRENT_CLIENT_ID,     LICENSE_ID,     IS_GRACE,     SNAC_LICENSE_ID,     PTP_ONOFF,     LAST_HEURISTIC_THREAT_TIME,     BASH_STATUS,     DA_ONOFF,     CIDS_DRV_ONOFF,     CIDS_SILENT_MODE,     CIDS_DRV_MULF_CODE,     CIDS_BROWSER_IE_ONOFF,     CIDS_BROWSER_FF_ONOFF,     CIDS_ENGINE_VERSION,     CIDS_DEFSET_VERSION,     DEPLOY_STATUS,     DEPLOY_MSG,     DEPLOY_PRE_VER,     DEPLOY_TARGET_VER,     DEPLOY_RUNNING_VER,     DEPLOY_TIMESTAMP,     OS_BIT_TYPE,     ELAM_ONOFF,     OSELAM_STATUS,     VSIC_STATUS,     IS_NPVDI_CLIENT,     SVA_ID,     LAST_CONNECTED_IP_ADDR    FROM SEM_AGENT with (NOLOCK)
    2014-05-05 07:41:49.591 THREAD 28 INFO: Database Schema has been upgraded.
    2014-05-05 07:41:49.614 THREAD 28 INFO: Upgrading from 12 RU4 to 12 RU4MP1
    2014-05-05 07:41:49.614 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
    2014-05-05 07:41:49.614 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
    2014-05-05 07:41:49.622 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
    2014-05-05 07:41:49.622 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
    2014-05-05 07:41:49.661 THREAD 28 INFO: Start to increase CONTENT DB file maximum size.
    2014-05-05 07:41:49.665 THREAD 28 INFO: The current size is: 0MB.
    2014-05-05 07:41:49.673 THREAD 28 SEVERE: java.sql.SQLException: MODIFY FILE failed. Size is greater than MAXSIZE.
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:584)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:546)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:723)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1166)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1119)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1054)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.increaseContentDBFileSize(Schema12RU4To12RU4MP1.java:77)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.upgrade(Schema12RU4To12RU4MP1.java:51)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.SchemaUpgrade.execute(SchemaUpgrade.java:84)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1061)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at java.lang.Thread.run(Thread.java:744)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE: java.sql.SQLException: MODIFY FILE failed. Size is greater than MAXSIZE.
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:584)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:546)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:723)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1166)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1119)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1054)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.increaseContentDBFileSize(Schema12RU4To12RU4MP1.java:77)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.upgrade(Schema12RU4To12RU4MP1.java:51)
    2014-05-05 07:41:49.677 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.SchemaUpgrade.execute(SchemaUpgrade.java:84)
    2014-05-05 07:41:49.677 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1061)
    2014-05-05 07:41:49.677 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
    2014-05-05 07:41:49.677 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
    2014-05-05 07:41:49.677 THREAD 28 SEVERE:  at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
    2014-05-05 07:41:49.677 THREAD 28 SEVERE:  at java.lang.Thread.run(Thread.java:744)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE: com.sygate.scm.server.util.ServerException: Unexpected server error.
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1057)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.increaseContentDBFileSize(Schema12RU4To12RU4MP1.java:77)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.upgrade(Schema12RU4To12RU4MP1.java:51)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.SchemaUpgrade.execute(SchemaUpgrade.java:84)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1061)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at java.lang.Thread.run(Thread.java:744)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE: Caused by: java.sql.SQLException: MODIFY FILE failed. Size is greater than MAXSIZE.
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:584)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:546)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:723)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1166)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1119)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1054)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  ... 8 more
    2014-05-05 07:41:49.689 THREAD 28 SEVERE: Upgrade.doUpgrade com.sygate.scm.server.util.ServerException: Unexpected server error.
    2014-05-05 07:41:53.290 THREAD 23 INFO: UpgradeFinalPanel >> saveStage > Launching log file...
    333.gif



  • 9.  RE: upgrade SEP manager to RU4 MP1a failed

    Posted May 05, 2014 02:06 AM

    @Sumit G, thanks for help, it however still with problem

    new logs as following

    2014-05-05 07:41:43.677 THREAD 1 SEVERE: ================== Server Environment ===================
    2014-05-05 07:41:43.677 THREAD 1 SEVERE: os.name = Windows Server 2008 R2
    2014-05-05 07:41:43.677 THREAD 1 SEVERE: os.version = 6.1
    2014-05-05 07:41:43.677 THREAD 1 SEVERE: os.arch = x64
    2014-05-05 07:41:43.677 THREAD 1 SEVERE: java.version = 1.7.0_51
    2014-05-05 07:41:43.677 THREAD 1 SEVERE: java.vendor = Oracle Corporation
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Client VM
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: java.vm.version = 24.51-b03
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: java.home = E:\Symantec\Symantec Endpoint Protection Manager\jre
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: catalina.home = E:\Symantec\Symantec Endpoint Protection Manager\tomcat
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: java.user = null
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: user.language = en
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: user.country = US
    2014-05-05 07:41:43.681 THREAD 1 SEVERE: scm.server.version = 12.1.4104.4130
    2014-05-05 07:41:43.681 THREAD 1 INFO: Main>> Main> Upgrade parameters
    2014-05-05 07:41:43.681 THREAD 1 INFO: Main>> Main> Upgrade args length = 0
    2014-05-05 07:41:43.681 THREAD 1 INFO: Main>> Main> Unable to get the command-line arguments
    2014-05-05 07:41:43.681 THREAD 1 INFO: Main>> Main> Server Home: E:\Symantec\Symantec Endpoint Protection Manager\tomcat
    2014-05-05 07:41:46.122 THREAD 1 INFO: Main>> Main> You are using MSSQL server.
    2014-05-05 07:41:46.564 THREAD 1 INFO: Has valid SAV license
    2014-05-05 07:41:46.568 THREAD 1 INFO: Has valid SNAC license
    2014-05-05 07:41:46.661 THREAD 1 INFO: Main>> executePreLaunchSteps> Config schema format is upgraded from (schema version from db): 12.1.4.0
    2014-05-05 07:41:46.775 THREAD 1 INFO: Saving disaster recovery data to: E:\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Server Private Key Backup\recovery_2014-05-05-07-41-46.zip
    2014-05-05 07:41:46.845 THREAD 1 INFO: Main>> executePreLaunchSteps> DbVersion: 12.1.4.0 schemaVersionFromDB: 12.1.4.0 isSpm51Mr7: false hasOtherOSAgents: false dbcompanySize: 0 dbConnected: true
    2014-05-05 07:41:46.845 THREAD 1 INFO: Main>> checkUpgradeFeasibility> Checking for upgrade feasibility, current schema version = 12.1.4.1, schema version from db = 12.1.4.0
    2014-05-05 07:41:46.845 THREAD 1 INFO: VersionToBeSupported: 12.1.4.0
    2014-05-05 07:41:46.845 THREAD 1 INFO: SchemaVersion>> isSupported> versionToBeSupported '12.1.4.0  is supported for this release
    2014-05-05 07:41:46.853 THREAD 1 INFO: Main>> displayOnlineServerListIfAny> Checking online servers... siteId = F0973E810A18F7220135CA3A950027A9
    2014-05-05 07:41:46.857 THREAD 1 INFO: SELECT CONTENT FROM SYSTEM_STATE WHERE OWNER = '049212870A18F722010F9696F37F9042'
    2014-05-05 07:41:46.868 THREAD 1 INFO: SYSOUT : Checking onlist status for server CNDC0SRV080.nneas.net
    2014-05-05 07:41:46.868 THREAD 1 INFO: SYSOUT : Not checking status. offline status detected
    2014-05-05 07:41:46.868 THREAD 1 INFO: SYSOUT : [name=CNDC0SRV080.nneas.net,id=049212870A18F722010F9696F37F9042] is offline
    2014-05-05 07:41:46.868 THREAD 1 INFO: Main>> displayOnlineServerListIfAny> Checking online servers... exclude local server id = 049212870A18F722010F9696F37F9042
    2014-05-05 07:41:46.868 THREAD 1 INFO: Main>> displayOnlineServerListIfAny> Online servers:[]
    2014-05-05 07:41:46.868 THREAD 1 INFO: Main>> launchMainFrame> Launching the UI
    2014-05-05 07:41:47.239 THREAD 1 INFO: isLicenseInstallationValid:  sep.slf =true  OD file=true
    2014-05-05 07:41:49.083 THREAD 28 INFO: Initializing ...
    2014-05-05 07:41:49.087 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
    2014-05-05 07:41:49.091 THREAD 28 INFO: Executing command - stop semsrv
    2014-05-05 07:41:49.165 THREAD 28 INFO: The Symantec Endpoint Protection Manager service is not started.
    2014-05-05 07:41:49.169 THREAD 28 INFO:
    2014-05-05 07:41:49.169 THREAD 28 INFO: More help is available by typing NET HELPMSG 3521.
    2014-05-05 07:41:49.169 THREAD 28 INFO:
    2014-05-05 07:41:49.169 THREAD 28 INFO: Waiting for service termination: semsrv
    2014-05-05 07:41:49.169 THREAD 28 INFO: Checking whether the service is stopped: semsrv
    2014-05-05 07:41:49.169 THREAD 28 INFO: Retrieve status for service semsrv
    2014-05-05 07:41:49.235 THREAD 28 INFO: The status for semsrv' service is 1
    2014-05-05 07:41:49.239 THREAD 28 INFO: Service is stopped.
    2014-05-05 07:41:49.239 THREAD 28 INFO: Executing command - stop semwebsrv
    2014-05-05 07:41:49.314 THREAD 28 INFO: The Symantec Endpoint Protection Manager Webserver service is not started.
    2014-05-05 07:41:49.314 THREAD 28 INFO:
    2014-05-05 07:41:49.314 THREAD 28 INFO: More help is available by typing NET HELPMSG 3521.
    2014-05-05 07:41:49.314 THREAD 28 INFO:
    2014-05-05 07:41:49.314 THREAD 28 INFO: Stop SemSrv done.
    2014-05-05 07:41:49.314 THREAD 28 INFO: Action Start:0
    2014-05-05 07:41:49.321 THREAD 28 INFO: initDataSource
    2014-05-05 07:41:49.544 THREAD 28 INFO: grantSEMUserPrivilege isDBowner true
    2014-05-05 07:41:49.544 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
    2014-05-05 07:41:49.544 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
    2014-05-05 07:41:49.548 THREAD 28 INFO: Set the config manager cache threshold to 500!
    2014-05-05 07:41:49.579 THREAD 28 INFO: Config schema format is upgraded from: 12.1.4.0
    2014-05-05 07:41:49.579 THREAD 28 INFO: Upgrade schema started ...
    2014-05-05 07:41:49.579 THREAD 28 INFO: Process SQL script file:MSSQLServerTeslaToLightCycle.sql
    2014-05-05 07:41:49.579 THREAD 28 INFO: Process SQL InputStream sqlis:sun.net.www.protocol.jar.JarURLConnection$JarURLInputStream@127712e
    2014-05-05 07:41:49.583 THREAD 28 INFO: DatabaseUtilities>>execCommandFromScript>>cmdSeperator:;;
    2014-05-05 07:41:49.583 THREAD 28 INFO: DatabaseUtilities>>execCommandFromScript>>sqlStr:DROP VIEW V_AGENT_INCL_GROUP_ID
    2014-05-05 07:41:49.583 THREAD 28 INFO: DROP VIEW V_AGENT_INCL_GROUP_ID
    2014-05-05 07:41:49.587 THREAD 28 INFO: CREATE VIEW V_AGENT_INCL_GROUP_ID as   SELECT      AGENT_ID,     AGENT_TYPE,     R_OS_TYPE,     COMPUTER_ID,     DOMAIN_ID,     GROUP_ID,     AGENT_VERSION,     PROFILE_VERSION,     PROFILE_SERIAL_NO,     PROFILE_CHECKSUM,     IDS_VERSION,     IDS_SERIAL_NO,     IDS_CHECKSUM,     HI_STATUS,     HI_REASONCODE,     HI_REASONDESC,     CREATION_TIME,     STATUS,     LAST_UPDATE_TIME,     LAST_SERVER_ID,     LAST_SITE_ID,     ATTRIBUTE_EXTENSION,     FULL_NAME,     EMAIL,     JOB_TITLE,     DEPARTMENT,     EMPLOYEE_NUMBER,     EMPLOYMENT_STATUS,     OFFICE_PHONE,     MOBILE_PHONE,     HOME_PHONE,     USN,     TIME_STAMP,     DELETED,     PATTERN_IDX,     AP_ONOFF,     INFECTED,     WORSTINFECTION_IDX,     LAST_SCAN_TIME,     LAST_VIRUS_TIME,     CONTENT_UPDATE,     AVENGINE_ONOFF,     TAMPER_ONOFF,     MAJOR_VERSION,     MINOR_VERSION,     REBOOT_REQUIRED,     REBOOT_REASON,     LICENSE_STATUS,     LICENSE_EXPIRY,     TIMEZONE,     FIREWALL_ONOFF,     FREE_MEM,     FREE_DISK,     LAST_DOWNLOAD_TIME,     CURRENT_CLIENT_ID,     LICENSE_ID,     IS_GRACE,     SNAC_LICENSE_ID,     PTP_ONOFF,     LAST_HEURISTIC_THREAT_TIME,     BASH_STATUS,     DA_ONOFF,     CIDS_DRV_ONOFF,     CIDS_SILENT_MODE,     CIDS_DRV_MULF_CODE,     CIDS_BROWSER_IE_ONOFF,     CIDS_BROWSER_FF_ONOFF,     CIDS_ENGINE_VERSION,     CIDS_DEFSET_VERSION,     DEPLOY_STATUS,     DEPLOY_MSG,     DEPLOY_PRE_VER,     DEPLOY_TARGET_VER,     DEPLOY_RUNNING_VER,     DEPLOY_TIMESTAMP,     OS_BIT_TYPE,     ELAM_ONOFF,     OSELAM_STATUS,     VSIC_STATUS,     IS_NPVDI_CLIENT,     SVA_ID,     LAST_CONNECTED_IP_ADDR    FROM SEM_AGENT with (NOLOCK)
    2014-05-05 07:41:49.591 THREAD 28 INFO: Database Schema has been upgraded.
    2014-05-05 07:41:49.614 THREAD 28 INFO: Upgrading from 12 RU4 to 12 RU4MP1
    2014-05-05 07:41:49.614 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
    2014-05-05 07:41:49.614 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
    2014-05-05 07:41:49.622 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
    2014-05-05 07:41:49.622 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
    2014-05-05 07:41:49.661 THREAD 28 INFO: Start to increase CONTENT DB file maximum size.
    2014-05-05 07:41:49.665 THREAD 28 INFO: The current size is: 0MB.
    2014-05-05 07:41:49.673 THREAD 28 SEVERE: java.sql.SQLException: MODIFY FILE failed. Size is greater than MAXSIZE.
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:584)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:546)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:723)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1166)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1119)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1054)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.increaseContentDBFileSize(Schema12RU4To12RU4MP1.java:77)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.upgrade(Schema12RU4To12RU4MP1.java:51)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.SchemaUpgrade.execute(SchemaUpgrade.java:84)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1061)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at java.lang.Thread.run(Thread.java:744)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE: java.sql.SQLException: MODIFY FILE failed. Size is greater than MAXSIZE.
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:584)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:546)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:723)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1166)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1119)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1054)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.increaseContentDBFileSize(Schema12RU4To12RU4MP1.java:77)
    2014-05-05 07:41:49.673 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.upgrade(Schema12RU4To12RU4MP1.java:51)
    2014-05-05 07:41:49.677 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.SchemaUpgrade.execute(SchemaUpgrade.java:84)
    2014-05-05 07:41:49.677 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1061)
    2014-05-05 07:41:49.677 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
    2014-05-05 07:41:49.677 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
    2014-05-05 07:41:49.677 THREAD 28 SEVERE:  at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
    2014-05-05 07:41:49.677 THREAD 28 SEVERE:  at java.lang.Thread.run(Thread.java:744)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE: com.sygate.scm.server.util.ServerException: Unexpected server error.
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1057)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.increaseContentDBFileSize(Schema12RU4To12RU4MP1.java:77)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.upgrade(Schema12RU4To12RU4MP1.java:51)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.SchemaUpgrade.execute(SchemaUpgrade.java:84)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1061)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE:  at java.lang.Thread.run(Thread.java:744)
    2014-05-05 07:41:49.685 THREAD 28 SEVERE: Caused by: java.sql.SQLException: MODIFY FILE failed. Size is greater than MAXSIZE.
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:584)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:546)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:723)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1166)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1119)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1054)
    2014-05-05 07:41:49.689 THREAD 28 SEVERE:  ... 8 more
    2014-05-05 07:41:49.689 THREAD 28 SEVERE: Upgrade.doUpgrade com.sygate.scm.server.util.ServerException: Unexpected server error.
    2014-05-05 07:41:53.290 THREAD 23 INFO: UpgradeFinalPanel >> saveStage > Launching log file...
     



  • 10.  RE: upgrade SEP manager to RU4 MP1a failed

    Posted May 05, 2014 02:25 AM

    Check the thread solution

    https://www-secure.symantec.com/connect/forums/problem-upgrading-sepm-121-sepm-121-ru1



  • 11.  RE: upgrade SEP manager to RU4 MP1a failed

    Posted May 05, 2014 09:31 AM

    Had something similar to this happen going from 1.2 RU-1 MP-1 to RU-4, it is related to table space. Best to have a DBA check to see if you are encountering any issue.

    Note to Symantec: More vilibility into the health of the database in the next generation of manager would make life easier for us admins.



  • 12.  RE: upgrade SEP manager to RU4 MP1a failed

    Posted May 05, 2014 10:45 PM

    @Sumit G

    the problem solved according to thread :http://www.symantec.com/docs/TECH216465 you provided, thank you.

    after change the filegroup size and run upgrade.bat , it prompts the same error. We need run 'Management Server Configuration Wizard' , - reconfigure the management server-accept the default settings- reconnect database- then the system will automatic run upgrading job