error 10- The enviornment is incorrect

[Migration User]

when I have tried to find the system with corrupted content "SEP_Content_DistMonitor_v4.8_BETA"

Window could not start the Symantec Endpoint Protection Service

"C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe"

error 10- The enviornment is incorrect.

Pls help in the matter.

[Mick2009]

I am not sure where you are seeing this error message: "corrupted content SEP_Content_DistMonitor_v4.8_BETA" - can you post exactly what you are seeing-?

Also, what version of SEP are you using?

[Migration User]

exactly i have tried to found the low memory system details. So when i searching the same I found 5-7 systems where "Symantec Endpoint Protection' service stopped. I tried to startup the service but it's showing error which i have attached inj the above forumn.

[Migration User]

Pls find the error message which I have got while startup the service

[Migration User]

You have two options to FIX it

1. Remove the Corrupt Definitions, u can use Rx4defs utilty or manually remove it

2. Remove and reinstall Symantec Endpoint Protection

[Migration User]

Hello!

Try to run SEP support tool, located here:

http://www.symantec.com/business/support/index?page=content&id=TECH105414

If this not give a good solution use cleanwipe which tool to remove SEP and reintall is.

You can find the cleanwipe here:

<edit> Link removed by Admin

Actually the correct way to get clenwipe to contact the support, but my way is faster :D

By the way ther is a KB article how to remove sep manulally:

http://www.symantec.com/business/support/index?page=content&id=TECH102261&locale=en_US

If you need more help don't hesitate to come back :)

[Migration User]

this erro is occuring while starting the service. antivirus file is update with latest version. Need the solution to startup the service without reinstall the AV.

[Migration User]

I want to sort the issue without reinstalling the same, because reinstalling is not a solution of any issue.

[Migration User]

http://service1.symantec.com/SUPPORT/ent-security.nsf/82e874714af64c708825734100634942/2b29e95db8f922e988256dc7007c3e65?OpenDocument

[Migration User]

thanks i will check and reply

[Mick2009]

"Thumbs up" to guwy!  That same article can also be found at:

Error: "0010, The environment is incorrect" or "Could not start the Symantec AntiVirus service on [server name]. The environment is incorrect."
Article: TECH100500 | Created: 2003-01-22 | Updated: 2009-01-02 |
Article URL http://www.symantec.com/docs/TECH100500  
 

I have not seen that particlar error in years- what version of SEP are you running, and on what OS?  Are these very low-spec machines? 

[Mick2009]

One more thing to check: is the time and date on the computer incorrect?  If the computer is configured to a date that is off by many years, there is a chance that this may also occur. 

[Migration User]

Date time is running proper

[Migration User]

Pls help

[Migration User]

same error are facing on my location also.

[Migration User]

Issue is still pending

[Migration User]

I have tried your link and clear the folder which mention in document but still issue is not close..!!

[Migration User]

Kindly help me, there a lot of system has same issue..

[Migration User]

• Which version of SEP?
• What is the OS / service pack? How much RAM, what is the processor speed, etc.?
• When did this start happening: after an upgrade to SEP or to the operating system?
• Does the Support Tool provide any helpful Errors or Warnings?
• Are there policy restrictions on processes, or are these hardened systems?

I haven't seen this issue crop up for SEP before. More info on your environment is needed...

Have you tried applying the Intelligent Updater in case it's a definition corruption situation?

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce

sandra

[Migration User]

SEP 11.0.6005

Win Vista pack-2 2gb Ram. 2.60 GHZ Duel Core

Issue is occurring from last 1month

Support tool not shown error

No same is in full Access

[Migration User]

I have got one solution which i have implemnted in my systems till it's working..

I have stop the symantec Services "Symantec Endpoint Protection" & "Symantec Management Client"

then rename the folder "Symantec Shared" with "Symantec Shared old" (path of this folder C:\Program Files\Common Files)

then Start the Services "Symantec Endpoint Protection" & "Symantec Management Client"

This solution is working

I have checked the same 20-30 min. Now services are in Start mode.

Also systems are with Latest Update.