SEPM 12.1 reset passward

[Migration User]

Is it possible to reset passward of SEPM 12.1 using any tools like SEPM 11.x ?

 

 

[Migration User]

HI,

I think this tool not working in sepm 12.1 but you can check and try and also check thease artical.

Resetting a forgotten password

Article:HOWTO55059

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Created: 2011-06-29

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Updated: 2011-12-17

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Article URL http://www.symantec.com/docs/HOWTO55059

Resetting the administrator user name and password to admin

Article:HOWTO54992

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Created: 2011-06-29

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Updated: 2012-12-20

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Article URL http://www.symantec.com/docs/HOWTO54992

 

[Ambesh Sharma]

Hi Farid,

Please try with this I hope it will help you.

 

 

To reset the administrator password

1. Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
2. Locate the Drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
3. Double-click resetpass.bat. (Run 4-5 time)

   The user name and password are reset to admin.

4. Log on to Symantec Endpoint Protection Manager using admin for both the user name and the password, and change the password.

 

[Chetan Savade]

Hi,

It may work however to provide more security Symantec has removed the resetpass.bat file from tools folder. Symantec has removed it from SEP 12.1 RU1 release.

Resetting a forgotten password

http://www.symantec.com/docs/HOWTO55059

Resetting the administrator user name and password to admin

http://www.symantec.com/docs/HOWTO54992

 

[Migration User]

To reset the administrator password

1. Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.

2. Locate the Drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.

3. Double-click resetpass.bat.

   The user name and password are reset to admin.

4. Log on to Symantec Endpoint Protection Manager using admin for both the user name and the password, and change the password.

 

[Migration User]

Hello,

I agree with Chetan.Resetpass.bat file has been romed from tool folder of SEP,

However , You can call Symantec support team and get  resetpass tool .

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 ([phone] from outside Australia)
United Kingdom: [phone]
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

[Ambesh Sharma]

Hi Farid,

Please change ur server's date and time if it is  wrong and then run the reset.batch file 4-5 time then u will be able to resset the password.

[Chetan Savade]

Hi,

Could you please update this thread?

If issue is resolved then don't forget to mark your thread as 'SOLVED' with the answer that best helps you

[Migration User]

 

Hi,

Do you need any more help here??

[Migration User]

Hi

Yes u can

Regards

 

[Ambesh Sharma]

I hope ur problem is resolve....