1) Make sure they have the latest BIOS in the dc5850
Yes IT is the last version
2) Try the power control (power off , power on, reboot) from the DS console and see if those execute correctly on the dc5850
Yes It is working
3) Can they execute a job , in dos, on the dc5850?
Yes it give the same problem
a. For instance they could create a dos job, that does a DIR
b. This job should reboot the client to dos, then execute the dir command, then reboot
c. This is a test to see if the dc5850 executes the reboot command successfully
4) They should call symantec support. Again it is not because the software doesn’t execute on the hw that the hw is to blame. The sw has to support the HW. We are not aware of any other issue like this…
It is know on the altiris Forums