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Upgraded to SEP 11.0.7101.1056, SEP manager service continuously crashing?!

  • 1.  Upgraded to SEP 11.0.7101.1056, SEP manager service continuously crashing?!

    Posted Dec 23, 2011 11:29 AM

    Very disappointed, now it's as if we are back to the first revision when it crashed my servers left and right.  I just upgraded from 11.0.6 to 11.0.7101.1056 on the server side and the SEP manager service can not stay up.  I've gone through multiple reboots already.  If the service is running and I try to login to the management console, I get a "unexpected server error" message.  Sometimes the service crashes when I try to login to the management console.  Sometimes the login process shows a quarter is the bar filled and sits there with the "this may take several seconds" message.  It's more like "let me sit here and think if I should start."  No, I don't have the wrong password because all was fine on 11.0.6.  If anyone has a fix for this, that'd great.  Thanks.



  • 2.  RE: Upgraded to SEP 11.0.7101.1056, SEP manager service continuously crashing?!

    Posted Dec 23, 2011 11:35 AM

    please post the scm server 0.log and the catalina.out logs from 

    Drive:\program files\symantec\symantec endpoint protection manager\tomcat\logs



  • 3.  RE: Upgraded to SEP 11.0.7101.1056, SEP manager service continuously crashing?!

    Broadcom Employee
    Posted Dec 23, 2011 11:38 AM

    can you pass on the scm-server-0.log from tomcat\log after the error is seen?



  • 4.  RE: Upgraded to SEP 11.0.7101.1056, SEP manager service continuously crashing?!

    Posted Dec 23, 2011 12:14 PM

     

    2011-12-23 11:10:03.283 SEVERE: ================== Server Environment ===================
    2011-12-23 11:10:03.283 SEVERE: os.name = Windows 2003
    2011-12-23 11:10:03.283 SEVERE: os.version = 5.2
    2011-12-23 11:10:03.283 SEVERE: os.arch = x86
    2011-12-23 11:10:03.283 SEVERE: java.version = 1.6.0_26
    2011-12-23 11:10:03.283 SEVERE: java.vendor = Sun Microsystems Inc.
    2011-12-23 11:10:03.283 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2011-12-23 11:10:03.283 SEVERE: java.vm.version = 20.1-b02
    2011-12-23 11:10:03.283 SEVERE: java.home = D:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
    2011-12-23 11:10:03.283 SEVERE: catalina.home = D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
    2011-12-23 11:10:03.283 SEVERE: java.user = null
    2011-12-23 11:10:03.283 SEVERE: user.language = en
    2011-12-23 11:10:03.299 SEVERE: user.country = US
    2011-12-23 11:10:03.299 SEVERE: scm.server.version = 11.0.7101.1056
    2011-12-23 11:10:09.955 SEVERE: ================== StartClientTransport ===================
    2011-12-23 11:10:11.174 SEVERE: Schedule is started!
    2011-12-23 11:13:06.299 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    at org.apache.xerces.dom.CoreDocumentImpl.createAttribute(Unknown Source)
    at org.apache.xerces.dom.ElementImpl.setAttribute(Unknown Source)
    at com.sygate.scm.common.configobject.ConfigObject.updateElement(ConfigObject.java:270)
    at com.sygate.scm.common.configobject.schema.LogSettingEntity.exportToElement(LogSettingEntity.java:301)
    at com.sygate.scm.common.configobject.schema.LogStorage.exportToElement(LogStorage.java:376)
    at com.sygate.scm.common.configobject.schema.SemSite.exportToElement(SemSite.java:590)
    at com.sygate.scm.common.configobject.AbstractSchema.getDocument(AbstractSchema.java:55)
    at com.sygate.scm.server.configmanager.ConfigManager.getTopLevelObject(ConfigManager.java:343)
    at com.sygate.scm.server.configmanager.ConfigManager.getSemSiteObject(ConfigManager.java:1783)
    at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:218)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    2011-12-23 11:13:07.924 SEVERE: Unknown Exception
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:13.846 SEVERE: Unknown Exception in: com.sygate.scm.server.task.StateCheckpointTask
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:16.627 SEVERE: Unknown Exception
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:21.127 SEVERE: Unknown Exception
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:24.611 SEVERE: Unknown Exception
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:26.252 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ExternalLoggingTask
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:29.549 SEVERE: Unknown Exception
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:32.768 SEVERE: Unknown Exception
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:34.471 SEVERE: Unknown Exception
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:36.877 SEVERE: Unknown Exception
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:39.705 SEVERE: Unknown Exception in: com.sygate.scm.server.task.PackageTask
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:29.549 SEVERE: DomainId: null
    SiteId: 8C000E450AB4A01601076683A164BEC2
    ServerId: C92EF1600AB4A01600B7EC3A0215526E
    SystemEventId: 1281
    EventDesc: GC overhead limit exceeded
    MessageId: -1
    ErrorCode: -1
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:40.252 SEVERE: Unknown Exception during logging
    java.sql.SQLException: SEM: Connect to database failed
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:319)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:74)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:368)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:313)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN_SP(DatabaseUtilities.java:652)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN(DatabaseUtilities.java:636)
    at com.sygate.scm.server.util.logging.ServerSystemLogRecord.doLog(ServerSystemLogRecord.java:119)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:119)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:368)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:313)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:74)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:368)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:313)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN_SP(DatabaseUtilities.java:652)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN(DatabaseUtilities.java:636)
    at com.sygate.scm.server.util.logging.ServerSystemLogRecord.doLog(ServerSystemLogRecord.java:119)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:119)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:368)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:313)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN_SP(DatabaseUtilities.java:652)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN(DatabaseUtilities.java:636)
    at com.sygate.scm.server.util.logging.ServerSystemLogRecord.doLog(ServerSystemLogRecord.java:119)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:119)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.task.StateCheckpointTask.run(StateCheckpointTask.java:81)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    2011-12-23 11:13:24.611 SEVERE: DomainId: null
    SiteId: 8C000E450AB4A01601076683A164BEC2
    ServerId: C92EF1600AB4A01600B7EC3A0215526E
    SystemEventId: 1281
    EventDesc: GC overhead limit exceeded
    MessageId: -1
    ErrorCode: -1
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:40.252 SEVERE: Unknown Exception during logging
    java.sql.SQLException: SEM: Connect to database failed
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:319)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN_SP(DatabaseUtilities.java:652)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN(DatabaseUtilities.java:636)
    at com.sygate.scm.server.util.logging.ServerSystemLogRecord.doLog(ServerSystemLogRecord.java:119)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:119)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:368)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:313)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:74)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:368)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:313)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN_SP(DatabaseUtilities.java:652)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN(DatabaseUtilities.java:636)
    at com.sygate.scm.server.util.logging.ServerSystemLogRecord.doLog(ServerSystemLogRecord.java:119)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:119)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:368)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:313)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN_SP(DatabaseUtilities.java:652)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN(DatabaseUtilities.java:636)
    at com.sygate.scm.server.util.logging.ServerSystemLogRecord.doLog(ServerSystemLogRecord.java:119)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:119)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.task.StateCheckpointTask.run(StateCheckpointTask.java:81)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    2011-12-23 11:13:21.127 SEVERE: DomainId: null
    SiteId: 8C000E450AB4A01601076683A164BEC2
    ServerId: C92EF1600AB4A01600B7EC3A0215526E
    SystemEventId: 1281
    EventDesc: GC overhead limit exceeded
    MessageId: -1
    ErrorCode: -1
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:40.268 SEVERE: Unknown Exception during logging
    java.sql.SQLException: SEM: Connect to database failed
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:319)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:74)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:368)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:313)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN_SP(DatabaseUtilities.java:652)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN(DatabaseUtilities.java:636)
    at com.sygate.scm.server.util.logging.ServerSystemLogRecord.doLog(ServerSystemLogRecord.java:119)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:119)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:368)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:313)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN_SP(DatabaseUtilities.java:652)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN(DatabaseUtilities.java:636)
    at com.sygate.scm.server.util.logging.ServerSystemLogRecord.doLog(ServerSystemLogRecord.java:119)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:119)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.task.StateCheckpointTask.run(StateCheckpointTask.java:81)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    2011-12-23 11:13:16.627 SEVERE: DomainId: null
    SiteId: 8C000E450AB4A01601076683A164BEC2
    ServerId: C92EF1600AB4A01600B7EC3A0215526E
    SystemEventId: 1281
    EventDesc: GC overhead limit exceeded
    MessageId: -1
    ErrorCode: -1
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:40.268 SEVERE: Unknown Exception during logging
    java.sql.SQLException: SEM: Connect to database failed
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:319)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN_SP(DatabaseUtilities.java:652)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN(DatabaseUtilities.java:636)
    at com.sygate.scm.server.util.logging.ServerSystemLogRecord.doLog(ServerSystemLogRecord.java:119)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:119)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:368)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:313)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN_SP(DatabaseUtilities.java:652)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN(DatabaseUtilities.java:636)
    at com.sygate.scm.server.util.logging.ServerSystemLogRecord.doLog(ServerSystemLogRecord.java:119)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:119)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.task.StateCheckpointTask.run(StateCheckpointTask.java:81)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    2011-12-23 11:13:13.846 SEVERE: DomainId: null
    SiteId: 8C000E450AB4A01601076683A164BEC2
    ServerId: C92EF1600AB4A01600B7EC3A0215526E
    SystemEventId: 1281
    EventDesc: GC overhead limit exceeded
    MessageId: -1
    ErrorCode: -1
    java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011-12-23 11:13:40.283 SEVERE: Unknown Exception during logging
    java.sql.SQLException: SEM: Connect to database failed
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:319)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN_SP(DatabaseUtilities.java:652)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getNextUSN(DatabaseUtilities.java:636)
    at com.sygate.scm.server.util.logging.ServerSystemLogRecord.doLog(ServerSystemLogRecord.java:119)
    at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:119)
    at java.util.logging.Logger.log(Logger.java:481)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.task.StateCheckpointTask.run(StateCheckpointTask.java:81)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    2011-12-23 11:13:40.471 SEVERE: Unexpected server error. in: com.sygate.scm.server.task.SecurityAlertNotifyTask
    com.sygate.scm.server.metadata.MetadataException: 
    at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:938)
    at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:909)
    at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:944)
    at com.sygate.scm.server.metadata.MetadataManager.getMetadata(MetadataManager.java:971)
    at com.sygate.scm.server.metadata.MetadataManager.getMetadataAttributes(MetadataManager.java:265)
    at com.sygate.scm.server.configmanager.ConfigManager.getTopLevelObject(ConfigManager.java:328)
    at com.sygate.scm.server.configmanager.ConfigManager.getSemLocalSettings(ConfigManager.java:2290)
    at com.sygate.scm.server.task.ScheduledReportingHelper.isReportingServer(ScheduledReportingHelper.java:209)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.run(SecurityAlertNotifyTask.java:279)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: java.sql.SQLException: SEM: Connect to database failed
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:319)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:936)
    ... 10 more
    com.sygate.scm.server.util.ServerException: Unexpected server error.
    at com.sygate.scm.server.configmanager.ConfigManager.getTopLevelObject(ConfigManager.java:370)
    at com.sygate.scm.server.configmanager.ConfigManager.getSemLocalSettings(ConfigManager.java:2290)
    at com.sygate.scm.server.task.ScheduledReportingHelper.isReportingServer(ScheduledReportingHelper.java:209)
    at com.sygate.scm.server.task.SecurityAlertNotifyTask.run(SecurityAlertNotifyTask.java:279)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.sygate.scm.server.metadata.MetadataException: 
    at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:938)
    at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:909)
    at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:944)
    at com.sygate.scm.server.metadata.MetadataManager.getMetadata(MetadataManager.java:971)
    at com.sygate.scm.server.metadata.MetadataManager.getMetadataAttributes(MetadataManager.java:265)
    at com.sygate.scm.server.configmanager.ConfigManager.getTopLevelObject(ConfigManager.java:328)
    ... 5 more
    Caused by: java.sql.SQLException: SEM: Connect to database failed
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:319)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:936)
    ... 10 more
    2011-12-23 11:13:40.533 SEVERE: Unexpected server error. in: com.sygate.scm.server.task.BackupSchedulerTask
    com.sygate.scm.server.metadata.MetadataException: 
    at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:938)
    at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:909)
    at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:944)
    at com.sygate.scm.server.metadata.MetadataManager.getMetadata(MetadataManager.java:971)
    at com.sygate.scm.server.metadata.MetadataManager.getMetadataAttributes(MetadataManager.java:265)
    at com.sygate.scm.server.configmanager.ConfigManager.getTopLevelObject(ConfigManager.java:328)
    at com.sygate.scm.server.configmanager.ConfigManager.getSemSiteObject(ConfigManager.java:1783)
    at com.sygate.scm.server.task.BackupSchedulerTask.readBackupSchedule(BackupSchedulerTask.java:95)
    at com.sygate.scm.server.task.BackupSchedulerTask.run(BackupSchedulerTask.java:37)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: java.sql.SQLException: SEM: Connect to database failed
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:319)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:936)
    ... 10 more
    com.sygate.scm.server.util.ServerException: Unexpected server error.
    at com.sygate.scm.server.configmanager.ConfigManager.getTopLevelObject(ConfigManager.java:370)
    at com.sygate.scm.server.configmanager.ConfigManager.getSemSiteObject(ConfigManager.java:1783)
    at com.sygate.scm.server.task.BackupSchedulerTask.readBackupSchedule(BackupSchedulerTask.java:95)
    at com.sygate.scm.server.task.BackupSchedulerTask.run(BackupSchedulerTask.java:37)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.sygate.scm.server.metadata.MetadataException: 
    at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:938)
    at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:909)
    at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:944)
    at com.sygate.scm.server.metadata.MetadataManager.getMetadata(MetadataManager.java:971)
    at com.sygate.scm.server.metadata.MetadataManager.getMetadataAttributes(MetadataManager.java:265)
    at com.sygate.scm.server.configmanager.ConfigManager.getTopLevelObject(ConfigManager.java:328)
    ... 5 more
    Caused by: java.sql.SQLException: SEM: Connect to database failed
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:319)
    at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
    at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:936)
    ... 10 more


  • 5.  RE: Upgraded to SEP 11.0.7101.1056, SEP manager service continuously crashing?!

    Posted Dec 23, 2011 12:22 PM

     

    [TraceMgr] Opening log file D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
    Has valid SAV license
    Info>> No SNAC license file in D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
    PackageUtil>> modifySetupIni: Done! ini=D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\ClientPackagesIdcTemp\full\setup.ini
    PackageHandler>> generatePackList: buildnumber=6300
    <File Name="0x0409.ini" Size="6129" Checksum="df7537fd"/>
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    <File Name="COH64\COH64.exe" Size="2059600" Checksum="f8ea9a76"/>
    <Segment SegmentChecksum="4e4f7c4e,1e9b8827,cf3b201a,babb89b7,dce6989d,c43dc240,c36fa108,fcdac101,5806e951,a2f16072,66be9661,946b25df,2b82fbe4,824cc772,49bd0cb4,c738e088"/>
    <File Name="COH64\COH64LU.reg" Size="407" Checksum="4dd5fa8b"/>
    <File Name="COH64\COH64LUR.dll" Size="9552" Checksum="8ebd0633"/>
    <File Name="COH64\COHCfg.grd" Size="232" Checksum="ebd0993f"/>
    <File Name="COH64\COHCfg.sig" Size="2267" Checksum="ff1400f7"/>
    <File Name="COH64\COHCfg.spm" Size="888" Checksum="106d01b3"/>
    <File Name="COH64\COHClean.dll" Size="158032" Checksum="4d822668"/>
    <Segment SegmentChecksum="53d6fd8d,979bed85"/>
    <File Name="COH64\COHDLU.reg" Size="400" Checksum="d8bd5e21"/>
    <File Name="COH64\coh_mon.cat" Size="10557" Checksum="57c39aea"/>
    <File Name="COH64\COH_Mon.inf" Size="841" Checksum="54ff4cde"/>
    <File Name="COH64\COH_Mon.sys" Size="25424" Checksum="6afef097"/>
    <File Name="COH64\rmt.dat" Size="6512" Checksum="20c52f9f"/>
    <File Name="COH64\sesHlp.dll" Size="289104" Checksum="774fc863"/>
    <Segment SegmentChecksum="467cd45a,65a13355,7b31abce"/>
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    <Segment SegmentChecksum="a051c53b,8d57b7cf,d55611e4,973bece1"/>
    <File Name="COH64\wds.dat" Size="2464" Checksum="866ee52e"/>
    <File Name="Common\SyKnAppS.grd" Size="289" Checksum="ccb29a40"/>
    <File Name="Common\SyKnAppS.sig" Size="2274" Checksum="e5333587"/>
    <File Name="Common\SyKnAppS.spm" Size="1416" Checksum="da0d3b19"/>
    <File Name="Common\Symantec Shared\ccL608.dll" Size="618408" Checksum="46fc116c"/>
    <Segment SegmentChecksum="4e832d64,afc5a368,767d7133,748cd5df,f4134651"/>
    <File Name="Common\Symantec Shared\ccL60U8.dll" Size="808872" Checksum="07c62679"/>
    <Segment SegmentChecksum="7aab69c7,965dbc5b,6e7a3e05,5504573b,1a1c38d7,81064a06,3ecb8d31"/>
    <File Name="Common\Symantec Shared\Global Exceptions\GEDataStore.dll" Size="224160" Checksum="667aa6a5"/>
    <Segment SegmentChecksum="92a48fe5,717e5f7a"/>
    <File Name="Common\Symantec Shared\SAVSubmissionEngine\SUBCONN.dll" Size="1412512" Checksum="941977ae"/>
    <Segment SegmentChecksum="4acba9a0,11dee50d,e3dd0dc8,06d92ab0,0fda7d56,c1f4ea04,9743c90d,0c116561,fd6e2f40,2f6f25b7,60dadbf9"/>
    <File Name="Common\Symantec Shared\SAVSubmissionEngine\SUBENG.dll" Size="1043360" Checksum="6bb86f2b"/>
    <Segment SegmentChecksum="325b5c89,276d1d8c,e1244566,34d3aef6,a33b6843,8157f9aa,60e88668,4e2e78cd"/>
    <File Name="Common\Symantec Shared\SAVSubmissionEngine\SUBUPDT.exe" Size="161184" Checksum="03b3a15c"/>
    <Segment SegmentChecksum="f97198d4,ef4224b6"/>
    <File Name="Common\Symantec Shared\SPManifests\SAVSubInst.grd" Size="236" Checksum="2f088ca3"/>
    <File Name="Common\Symantec Shared\SPManifests\SAVSubInst.sig" Size="2249" Checksum="fb1d1a49"/>
    <File Name="Common\Symantec Shared\SPManifests\SAVSubInst.spm" Size="912" Checksum="da90a1cc"/>
    <File Name="Common\Symantec Shared\vpmsece.dll" Size="98720" Checksum="d3ce08f4"/>
    <File Name="Common64\Symantec Shared\Common Client\ccL60.dll" Size="869800" Checksum="c60888c8"/>
    <Segment SegmentChecksum="3d73eb15,d859bb50,ccaf3633,a5d7885b,5ad81655,0fd88c68,d8458eed"/>
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    <Segment SegmentChecksum="96db4e02,2ff66861,849d63a7,9072991b,f808c427,489ce135,cb375317,c81338c1,f2109d12"/>
    <File Name="Common64\Symantec Shared\sevinst64x86.exe" Size="1026952" Checksum="1e72a7a4"/>
    <Segment SegmentChecksum="09075bd6,cbcd04e8,93b5636c,f41a7eef,888e5b6d,28f57f29,6930ece6,fc024efe"/>
    <File Name="CommonAppData\patch25.dll" Size="136840" Checksum="2aecb12d"/>
    <Segment SegmentChecksum="93ed565f,63b23d86"/>
    <File Name="CommonAppData\SyKnAppS.dll" Size="1291104" Checksum="871804b2"/>
    <Segment SegmentChecksum="cb76aff0,66ea02c4,e1f294ef,c7767bea,a63be089,94d212ad,a51a219a,fe018b50,680a1fa6,14376d6c"/>
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    <Segment SegmentChecksum="32ccc00c,d979c86e,d6e8ef66,75258f29,a7b752fe,292d647f,2af03d3e,c5a17c7b,5e519b22,13f70f33,1f5878bc"/>
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    <Segment SegmentChecksum="af4a7c08,3ac1720f,9b204591,d179cb8f,e6309266,2354311c,67fe2dbf,a8988512"/>
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    <Segment SegmentChecksum="0d29d292,1e23c63f,e152cf40,d4ad6894,2812c2f4,d09f2921,1cd2b37f,8d53f28e,0f03a15c,806e308a,9c01af71,bd3a896a,baf434ec,42849737,f6ef2886,c4d6297a,332a7f5c,68b623ea,2340f62f,ea0d2b69,a599a512,974cf62a,d77c54ad,ea6d3aed,a3100045"/>
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    <File Name="MSLight.spm" Size="365" Checksum="ef3da45e"/>
    <File Name="program files\Symantec\SEP\AvPluginImpl.dll" Size="654240" Checksum="9cb952e6"/>
    <Segment SegmentChecksum="944d2da4,ba7e7f14,ace6731e,be1f2c8a,d4a778e8"/>
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    <Segment SegmentChecksum="cbc21fe5,bd14fdc6,8900d766"/>
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    <Segment SegmentChecksum="7b2682a5,98f510dc,dd573b7c"/>
    <File Name="program files\Symantec\SEP\cltdef.dat" Size="42416" Checksum="6ce0ae56"/>
    <File Name="program files\Symantec\SEP\CMCDIR\AVMan.plg" Size="108448" Checksum="90ed1bad"/>
    <File Name="program files\Symantec\SEP\CMCDIR\NacManager.plg" Size="62880" Checksum="782752e0"/>
    <File Name="program files\Symantec\SEP\ControlAP.exe" Size="251296" Checksum="b05482a2"/>
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    <Segment SegmentChecksum="8066f77f,b51c1a9c"/>
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    <File Name="program files\Symantec\SEP\Default.hst" Size="6003" Checksum="a7ecf5ba"/>
    <File Name="program files\Symantec\SEP\deuParser.dll" Size="223136" Checksum="53ef0e84"/>
    <Segment SegmentChecksum="c4051624,42bd1d26"/>
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    <Segment SegmentChecksum="54b03a6d,6e33fa6b"/>
    <File Name="program files\Symantec\SEP\dwLdPntScan.dll" Size="18848" Checksum="7ab1f872"/>
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    <File Name="program files\Symantec\SEP\gdiplus.dll" Size="1748992" Checksum="d1203739"/>
    <Segment SegmentChecksum="f5936c74,efbbce49,23b12915,8471e7bf,40007138,e61b734c,ff0eaeca,9c25cbc4,09099ffc,a3d6dd7e,4eb5f32c,c029739b,99d3eae4,3279592a"/>
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    <Segment SegmentChecksum="f37f20a5,4dddba14,8169503f"/>
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    <Segment SegmentChecksum="107aae52,b426f324"/>
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    <File Name="System32\Ansi\atl71.dll" Size="106496" Checksum="77554812"/>
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    <File Name="System32\SnacNp.dll" Size="18336" Checksum="b7828227"/>
    <File Name="System64\drivers\WPSDRVnt.sys" Size="54392" Checksum="7ed90d45"/>
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    <File Name="vdefhub.zip" Size="116978761" Checksum="265d2c76"/>
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    <File Name="Windows\system32\Ansi\ATL80.dll" Size="114688" Checksum="5b0f0b26"/>
    <File Name="Windows\system32\ATL80.dll" Size="96256" Checksum="dcbfafd6"/>
    <File Name="Windows\system32\mfc80.dll" Size="1101824" Checksum="b2f1fff6"/>
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    <File Name="Windows\system32\mfc80FRA.dll" Size="61440" Checksum="2bc5819a"/>
    <File Name="Windows\system32\mfc80ITA.dll" Size="61440" Checksum="98e43417"/>
    <File Name="Windows\system32\mfc80JPN.dll" Size="49152" Checksum="0914e2c5"/>
    <File Name="Windows\system32\mfc80KOR.dll" Size="49152" Checksum="71758da3"/>
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    <File Name="Windows\system32\mfcm80.dll" Size="69632" Checksum="90c36cd4"/>
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    <File Name="Windows\system32\msvcm80.dll" Size="479232" Checksum="85a1edec"/>
    <Segment SegmentChecksum="50f55a6e,2ae42ca5,17733bb4,9f1cc047"/>
    <File Name="Windows\system32\msvcp80.dll" Size="548864" Checksum="ceb5d1d7"/>
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    <File Name="Windows\system32\msvcr80.dll" Size="626688" Checksum="f4bbc640"/>
    <Segment SegmentChecksum="b6ba9aa6,69d11330,412d2a90,8eb934ae,83dffe2a"/>
    <File Name="Windows\winsxs\53t3z6j5.7ag\ATL80.dll" Size="96256" Checksum="dcbfafd6"/>
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    <File Name="Windows\winsxs\5705gf63.if\mfc80CHT.dll" Size="33792" Checksum="cdb5c53f"/>
    <File Name="Windows\winsxs\5705gf63.if\mfc80DEU.dll" Size="54272" Checksum="35059c58"/>
    <File Name="Windows\winsxs\5705gf63.if\mfc80ENU.dll" Size="47104" Checksum="a076fc5a"/>
    <File Name="Windows\winsxs\5705gf63.if\mfc80ESP.dll" Size="51712" Checksum="74bb4d28"/>
    <File Name="Windows\winsxs\5705gf63.if\mfc80FRA.dll" Size="52736" Checksum="cfc104c1"/>
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    <Package Name="Sygate Security Agent" BuildNumber="6300" SegmentSize="128" Checksum="01faf95780fb9bb08a3968abe5aa7227"/>
    </PackageList>
    Utility>> runPacklist: OK! target=D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\ClientPackagesIdcTemp\full\packlist.xml
    PackageHandler>> generatePackList: checksum=01faf95780fb9bb08a3968abe5aa7227
    Exception in thread "Timer-3" java.lang.OutOfMemoryError: GC overhead limit exceeded
    at java.util.Arrays.copyOf(Arrays.java:2882)
    at java.lang.AbstractStringBuilder.expandCapacity(AbstractStringBuilder.java:100)
    at java.lang.AbstractStringBuilder.append(AbstractStringBuilder.java:390)
    at java.lang.StringBuffer.append(StringBuffer.java:224)
    at java.io.StringWriter.write(StringWriter.java:95)
    at java.io.PrintWriter.write(PrintWriter.java:412)
    at java.io.PrintWriter.write(PrintWriter.java:429)
    at java.io.PrintWriter.print(PrintWriter.java:559)
    at java.io.PrintWriter.println(PrintWriter.java:695)
    at java.lang.Throwable.printStackTrace(Throwable.java:512)
    at com.sygate.scm.server.util.ScmFormatter.format(ScmFormatter.java:43)
    at java.util.logging.StreamHandler.publish(StreamHandler.java:179)
    at java.util.logging.FileHandler.publish(FileHandler.java:555)
    at java.util.logging.Logger.log(Logger.java:481)
    at java.util.logging.Logger.doLog(Logger.java:503)
    at java.util.logging.Logger.log(Logger.java:592)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:390)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
    at com.sygate.scm.server.task.AgentLogCollector.run(AgentLogCollector.java:152)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Exception in thread "Timer-6" java.lang.OutOfMemoryError: GC overhead limit exceeded
    Exception in thread "Timer-12" java.lang.OutOfMemoryError: GC overhead limit exceeded
    Exception in thread "RMI RenewClean-[10.180.160.22:9755]" java.lang.OutOfMemoryError: GC overhead limit exceeded
    2011/12/23 11:13:50:658 : Thread-2 : [com.creamtec.ajaxswing.core.ClientAgentFactory$1] Exception while warming up client agent for applicaton sepm (Exception java.rmi.ConnectException, Connection refused to host: 10.180.160.22; nested exception is: 
    java.net.ConnectException: Connection refused: connect)
    2011/12/23 11:13:50:658 : [com.creamtec.ajaxswing.core.ClientAgentFactory$1] Exception while warming up client agent for applicaton sepm
    java.rmi.ConnectException: Connection refused to host: 10.180.160.22; nested exception is: 
    java.net.ConnectException: Connection refused: connect
    at sun.rmi.transport.tcp.TCPEndpoint.newSocket(TCPEndpoint.java:601)
    at sun.rmi.transport.tcp.TCPChannel.createConnection(TCPChannel.java:198)
    at sun.rmi.transport.tcp.TCPChannel.newConnection(TCPChannel.java:184)
    at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:110)
    at com.creamtec.ajaxswing.ClientAgentImpl_Stub.ping(Unknown Source)
    at com.creamtec.ajaxswing.core.ClientAgentFactory$1.run(ClientAgentFactory.java:173)
    Caused by: java.net.ConnectException: Connection refused: connect
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)
    at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
    at java.net.Socket.connect(Socket.java:529)
    at java.net.Socket.connect(Socket.java:478)
    at java.net.Socket.<init>(Socket.java:375)
    at java.net.Socket.<init>(Socket.java:189)
    at sun.rmi.transport.proxy.RMIDirectSocketFactory.createSocket(RMIDirectSocketFactory.java:22)
    at sun.rmi.transport.proxy.RMIMasterSocketFactory.createSocket(RMIMasterSocketFactory.java:128)
    at sun.rmi.transport.tcp.TCPEndpoint.newSocket(TCPEndpoint.java:595)
    ... 5 more
    java.rmi.ConnectException: Connection refused to host: 10.180.160.22; nested exception is: 
    java.net.ConnectException: Connection refused: connect
    at sun.rmi.transport.tcp.TCPEndpoint.newSocket(TCPEndpoint.java:601)
    at sun.rmi.transport.tcp.TCPChannel.createConnection(TCPChannel.java:198)
    at sun.rmi.transport.tcp.TCPChannel.newConnection(TCPChannel.java:184)
    at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:110)
    at com.creamtec.ajaxswing.ClientAgentImpl_Stub.ping(Unknown Source)
    at com.creamtec.ajaxswing.core.ClientAgentFactory$1.run(ClientAgentFactory.java:173)
    Caused by: java.net.ConnectException: Connection refused: connect
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)
    at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
    at java.net.Socket.connect(Socket.java:529)
    at java.net.Socket.connect(Socket.java:478)
    at java.net.Socket.<init>(Socket.java:375)
    at java.net.Socket.<init>(Socket.java:189)
    at sun.rmi.transport.proxy.RMIDirectSocketFactory.createSocket(RMIDirectSocketFactory.java:22)
    at sun.rmi.transport.proxy.RMIMasterSocketFactory.createSocket(RMIMasterSocketFactory.java:128)
    at sun.rmi.transport.tcp.TCPEndpoint.newSocket(TCPEndpoint.java:595)
    ... 5 more
    2011/12/23 11:16:03:658 : Thread-2 : [com.creamtec.ajaxswing.core.ClientAgentFactory$1] Exception while warming up client agent for applicaton sepm (Exception com.creamtec.ajaxswing.core.AjaxSwingException, Timed out while waiting for a new JVM process. Possible reasons are:<ul><li> Application classes are not not found<li> JAVA_HOME environment variable is not set correctly (see AjaxSwing/bin/setEnv.bat)<li> AJAXSWING_HOME environment variable is not set correctly (see AjaxSwing/bin/setEnv.bat)<li> System configuration prevents AjaxSwing Router from launching agent process<li> The timeout value for router.agentWaitTimeout in default.properties is too low</ul>Check AjaxSwing log files for application errors.<br>Double check that you have made your classes available to AjaxSwing and that you can run AjaxSwing/bin/clientagent[.bat] with correct parameters manually)
    2011/12/23 11:16:04:377 : [com.creamtec.ajaxswing.core.ClientAgentFactory$1] Exception while warming up client agent for applicaton sepm
    com.creamtec.ajaxswing.core.AjaxSwingException: Timed out while waiting for a new JVM process. Possible reasons are:<ul><li> Application classes are not not found<li> JAVA_HOME environment variable is not set correctly (see AjaxSwing/bin/setEnv.bat)<li> AJAXSWING_HOME environment variable is not set correctly (see AjaxSwing/bin/setEnv.bat)<li> System configuration prevents AjaxSwing Router from launching agent process<li> The timeout value for router.agentWaitTimeout in default.properties is too low</ul>Check AjaxSwing log files for application errors.<br>Double check that you have made your classes available to AjaxSwing and that you can run AjaxSwing/bin/clientagent[.bat] with correct parameters manually
    at com.creamtec.ajaxswing.core.JVMFactory.waitForJVM(JVMFactory.java:194)
    at com.creamtec.ajaxswing.core.JVMFactory.launchJVM(JVMFactory.java:123)
    at com.creamtec.ajaxswing.core.JVMFactory.getAvailableJVM(JVMFactory.java:62)
    at com.creamtec.ajaxswing.core.ClientAgentFactory.createNewAgent(ClientAgentFactory.java:241)
    at com.creamtec.ajaxswing.core.ClientAgentFactory$1.run(ClientAgentFactory.java:168)
    com.creamtec.ajaxswing.core.AjaxSwingException: Timed out while waiting for a new JVM process. Possible reasons are:<ul><li> Application classes are not not found<li> JAVA_HOME environment variable is not set correctly (see AjaxSwing/bin/setEnv.bat)<li> AJAXSWING_HOME environment variable is not set correctly (see AjaxSwing/bin/setEnv.bat)<li> System configuration prevents AjaxSwing Router from launching agent process<li> The timeout value for router.agentWaitTimeout in default.properties is too low</ul>Check AjaxSwing log files for application errors.<br>Double check that you have made your classes available to AjaxSwing and that you can run AjaxSwing/bin/clientagent[.bat] with correct parameters manually
    at com.creamtec.ajaxswing.core.JVMFactory.waitForJVM(JVMFactory.java:194)
    at com.creamtec.ajaxswing.core.JVMFactory.launchJVM(JVMFactory.java:123)
    at com.creamtec.ajaxswing.core.JVMFactory.getAvailableJVM(JVMFactory.java:62)
    at com.creamtec.ajaxswing.core.ClientAgentFactory.createNewAgent(ClientAgentFactory.java:241)
    at com.creamtec.ajaxswing.core.ClientAgentFactory$1.run(ClientAgentFactory.java:168)
    2011/12/23 11:16:33:174 : Thread-2 : [com.creamtec.ajaxswing.core.ClientAgentFactory$1] Exception while warming up client agent for applicaton sepm (Exception java.lang.OutOfMemoryError, Java heap space)
    2011/12/23 11:16:35:627 : [com.creamtec.ajaxswing.core.ClientAgentFactory$1] Exception while warming up client agent for applicaton sepm
    java.lang.OutOfMemoryError: Java heap space
    java.lang.OutOfMemoryError: Java heap space
    Exception in thread "Timer-5" java.lang.OutOfMemoryError: Java heap space
    2011/12/23 11:16:58:940 : Thread-2 : [com.creamtec.ajaxswing.core.ClientAgentFactory$1] Exception while warming up client agent for applicaton sepm (Exception java.lang.OutOfMemoryError, Java heap space)
    2011/12/23 11:16:59:627 : [com.creamtec.ajaxswing.core.ClientAgentFactory$1] Exception while warming up client agent for applicaton sepm
    java.lang.OutOfMemoryError: Java heap space
    java.lang.OutOfMemoryError: Java heap space
    Exception in thread "Thread-2" java.lang.OutOfMemoryError: Java heap space
    Exception in thread "RMI RenewClean-[10.180.160.22:9851]" java.lang.OutOfMemoryError: Java heap space
    Exception in thread "Timer-1" java.lang.OutOfMemoryError: Java heap space
    Exception in thread "RMI RenewClean-[10.180.160.22:9882]" java.lang.OutOfMemoryError: GC overhead limit exceeded


  • 6.  RE: Upgraded to SEP 11.0.7101.1056, SEP manager service continuously crashing?!

    Trusted Advisor
    Posted Dec 23, 2011 12:50 PM

    Hello,

    Upon Checking the logs, found Lot of 

    java.lang.OutOfMemoryError: GC overhead limit exceeded

    Do you have a Replication set between servers??

    Are you using SQL database??

    Check this Article:

    Replication between SEPM to SQL and SEPM to Embedded database environments time-out with Application Learning enabled.

    http://www.symantec.com/docs/TECH132747

    OR

     

    I would recommend you to create a case with Symantec Technical Support

    You can create a Case Online as well...

    QuickStart Guide - Create and Manage Support Cases in SymWISE

    http://www.symantec.com/docs/HOWTO31132

    How to update a support case and upload diagnostic files with MySupport

    http://www.symantec.com/docs/TECH71023

    Create and Manage Support Cases

    http://www.symantec.com/business/support/index?page=content&id=HOWTO31091

    Hope that helps!!



  • 7.  RE: Upgraded to SEP 11.0.7101.1056, SEP manager service continuously crashing?!

    Posted Dec 23, 2011 03:42 PM

    hi there, no SQL replication.  This was totally fine on v11.0.6 but started crashing after i upgraded to v11.0.7



  • 8.  RE: Upgraded to SEP 11.0.7101.1056, SEP manager service continuously crashing?!
    Best Answer

    Posted Dec 23, 2011 05:00 PM
    2011/12/23 11:16:59:627 : [com.creamtec.ajaxswing.core.ClientAgentFactory$1] Exception while warming up client agent for applicaton sepm
    java.lang.OutOfMemoryError: Java heap space
    java.lang.OutOfMemoryError: Java heap space
    Exception in thread "Thread-2" java.lang.OutOfMemoryError: Java heap space
    Exception in thread "RMI RenewClean-[10.180.160.22:9851]" java.lang.OutOfMemoryError: Java heap space

    Plz try the following article.It should fix the issue.The issue is caused due to low Java Heap memory .Increase it with the help of the below article.

    http://www.symantec.com/docs/TECH105179



  • 9.  RE: Upgraded to SEP 11.0.7101.1056, SEP manager service continuously crashing?!

    Posted Dec 23, 2011 05:48 PM

    Thanks so much!  That seems to have resolved the issue!



  • 10.  RE: Upgraded to SEP 11.0.7101.1056, SEP manager service continuously crashing?!

    Posted Dec 23, 2011 06:12 PM

    Hi Ronnieshih, plz mark the comment as solution as your issue is resolved with the given suggestion.

     

    Thanks & Regards,

    S.Kumar