Endpoint Protection

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  • 1.  Clean wipe tool

    Posted Mar 29, 2014 02:02 AM

    Symantec Clean wipe tool require to remove the symantec client, where i can find it?



  • 2.  RE: Clean wipe tool
    Best Answer

    Posted Mar 29, 2014 02:08 AM

    CleanWipe tool is available in File Connect.

    It available in part2 tool part.

    Edit

    Symantec_Endpoint_Protection_12.1.4a_Part2_Tools_EN.exe is available in fileconnect download it, cleanwipe availble here

    https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken

    https://www-secure.symantec.com/connect/forums/download-clean-wipe-utility

     



  • 3.  RE: Clean wipe tool

    Posted Mar 29, 2014 02:35 AM

    Tool should be used as last resort, whats the problem you are facing with the removal?



  • 4.  RE: Clean wipe tool

    Posted Mar 29, 2014 02:37 AM

    Methods for uninstalling Symantec Endpoint Protection

    Article:TECH184988  | Created: 2012-03-27  | Updated: 2013-12-03  | Article URL http://www.symantec.com/docs/TECH184988

     

    Latest version of CleanWipe is available 12.1.4013.4013 in

    Symantec_Endpoint_Protection_12.1.4_Part2_Tools_EN\CleanWipe on file connect

    https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken

    on

    To get that Cleanwipe Utility, you will have to call symantec or log a web case.

    QuickStart Guide - Create and Manage Support Cases in SymWISE

    http://www.symantec.com/docs/HOWTO31132

    How to update a support case and upload diagnostic files with MySupport

    http://www.symantec.com/docs/TECH71023

    OR

    Regional Support Telephone Numbers:

    United States: https://support.broadcom.comhttps://support.broadcom.com">https://support.broadcom.com"> (407-357-7600 from outside the United States)

    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

    United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp



  • 5.  RE: Clean wipe tool

    Posted Mar 29, 2014 02:50 AM

    Cleanwipe is now added in tool folder at file connect.

    But before run the cleanwipe tool have you troubleshoot the issue?



  • 6.  RE: Clean wipe tool

    Posted Mar 29, 2014 09:15 AM

    Do you have 12.1.4? If so, it's located on the Part2 download in the Tools directory. Otherwise, you need to contact support to get it.



  • 7.  RE: Clean wipe tool

    Posted Mar 31, 2014 03:34 PM

    Please download the SEPM part 2 or you can get it by creating a new ticket in Support team.