Notification error in Symantec

[Migration User]

PTP service is witing for update.

due to this reason client showing red bang icon in sep  shield.

any idea

[Migration User]

https://www-secure.symantec.com/connect/blogs/ptp-service-not-working-symantec-client

Solution

 Step1. Stop the SMC Service.

Step2. Open the Regedit.

Step3. Delete the key HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\Storages\SymHeurProcessProtection
(Please take a back up of the registry before deleting)

Step4. Repair the SEP from “Add or Remove Program”.

Step5. Start the SMC Service

Step6. After Startup the Service, Click on Shield, it becomes Green and shows waiting for update (In case PTP is OFF)

Step7. Go to “Help and Support\Troubleshooting”. Push up the Update in Under Policy Profile Tab.

Step8. This will update the PTP.

Notes- Please take a back up of the registry before deleting “SymHeurProcessProtection”.

 

I have finded the above step but it not working on some systems.

[Migration User]

These steps are generally work on client machine but not on Server.

[Migration User]

You mean that ptp service is not getting update on Server?

If yes then it clear you that ptp service is not require to install on Server/client server, on server for client end only antivirus and antispyware required to install.

If you have installed there PTP and NTP on server client then remove the same.

[Migration User]

Check this

Proactive Threat Protection definitions in the client change to "Waiting for Updates" or stating "Invalid OS" in the logs

http://www.symantec.com/business/support/index?page=content&id=TECH102496

[Migration User]

Find the attach link as there is mention that "Proactive Threat Protection is not compatible with server operating systems"

http://www.symantec.com/business/support/index?page=content&id=TECH97928

https://www-secure.symantec.com/connect/forums/how-update-proactive-threat-protection-stand-alone-no-internet-access

[Migration User]

Hi,

any update on this ?