Client Offline

[Migration User]

I am facing issue in SEP client is showing offline.

Windows firewall is off.

repaired the sep

uninstalled & reinstalled SEP the upgraded version

deleted sylink & replace the sylink.xml file.

[Migration User]

Checked the client status: offline
Took the backup of the registry
Delete the following registry keys:
HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings
HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\SavedLegacySettings
--Set the proxy enable in the registry to 0 under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
Uncheck the proxy setting option in the internet options settings.
Reboot the system.
Check the client status : online/reporting to the server

[Migration User]

Checked the client status: offline
Took the backup of the registry
Delete the following registry keys:
HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings
HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\SavedLegacySettings
Set the proxy enable in the registry to 0 under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
Uncheck the proxy setting option in the internet options settings.
Reboot the system.
Check the client status : online/reporting to the server

[w-d]

sylink.log from the problemmatic client would be usefull - it will give us more information of the root of the problem.

Please create sylink.log and post it here:

How to enable Sylink Debugging for Symantec Endpoint Protection in the registry

http://www.symantec.com/business/support/index?page=content&id=TECH104758

[Chetan Savade]

Hi,

As w-d stated Sylink.log file can help us towards solutions.

Run the Sylink monitor tool for at least 15-20 minutes on affected system.

You can request Sylink monitor tool via web-portal.

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

 

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

 

[Migration User]

Symantec offline problem solution :-

8014 port will be open to between client and server machines.If telnet complete on 8014 port. please do the following activity.

 

1.        Go to Run and type Regedit click enter.

2.        Go to Hkey_Users\Defult\SoftwareHkey_Users\defult\software\microsoft\windows\CurrentVersion\Internet Settings\Connections and delete the(DefaultConnectionSettings and SavedLegacySettings) and restart the machine.

your client will come on online.

[Migration User]

Any firewall changes not Sepm firewall any oher firewall if in use Juniper / Cisco ? make sure port 8014 is open and does not get blocked .

[Migration User]

Like others have said, the Sylink.log file would be great.  I just used it to troubleshoot a GUP problem for a client, so I'm pretty sure we could help you as well.

[Migration User]

I tried this step & clients are came online.Thanks