Error in SEPM log

[AndrewIT]

hi,

i installed a SEPM v12.1 RU2 MP1 on win 2003 server and all works fine.

but on SEPM log window i can see every hour a message "Unexpected server error"

see the attached file (in italian language)

what is this ? and what can i do ?

thank's

[ℬrίαη]

Per this article, turn on SEPM debugging and post the logs here for review

How to debug the Symantec Endpoint Protection Manager

Article:TECH102413

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Created: 2007-01-06

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Updated: 2013-02-26

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Article URL http://www.symantec.com/docs/TECH102413

 

[AndrewIT]

i attached the symhelp result

Attachment(s)

SERVERSEP__2013_04_22__15_22_03.zip   4.93 MB 1 version

[Migration User]

Follow these articles

http://www.symantec.com/business/support/index?page=content&id=TECH166923

 

This happens due to lu failure.

Take reg back up and data backup first .

 

Do reboot on server if possible and then do luall.

[Migration User]

Hi

Please follow the link below

http://www.symantec.com/business/support/index?page=content&id=TECH165557&actp=search&viewlocale=en_US&searchid=1366716710391

Regards

 

[AndrewIT]

i saw the link

but i didn't done a migration. i had a new installation on another server

[Migration User]

Did you try the article which i have shared ?

[AndrewIT]

no, because my clients have the right virus definitions

[Ambesh Sharma]

Hello,

Please check with below article's.

http://www.symantec.com/business/support/index?page=content&id=TECH131523

http://www.symantec.com/business/support/index?page=content&id=TECH191847

http://www.symantec.com/business/support/index?page=content&id=TECH146458

[AndrewIT]

1) i can login to SEPM console

2) i didn't upgrade. i had a new installation. however FcgidImpersonation Off in my httpd.conf file

3) i cannot find IIS Administration. i saw IIS is NOT installed on my SEPM server machine. is this a problem ?

[Mithun Sanghavi]

Hello,

Is this a new machine with a New SEPM installation?

Did the machine ever had earlier version of SEPM installed on it?

Upon checking the Logs, we see the scm-server-0.log and found as following:

com.sygate.scm.server.agentmanager.InvalidDomainIdRegistrationException: UT7 The client is trying to register with an invalid domain ID 7B658099C0A8C8D60024B94374D8B180.

at com.sygate.scm.server.agentmanager.AgentRequestHandler.registerClient (AgentRequestHandler.java: 1698)

Cause: SEP clients were trying to register to the SEPM with an invalid Domain ID.

Solution: Replace the sylink.xml file on all clients that were trying to register with an invalid Domain ID.

Check this Article:

SEP 12.1 RU2 and Reset Client Communication

https://www-secure.symantec.com/connect/articles/sep-121-ru2-and-reset-client-communication

Restoring client-server communications with Communication Update Package Deployment

http://www.symantec.com/docs/HOWTO81109

How do I replace the client-server communications file on the client computer?

http://www.symantec.com/docs/HOWTO81116

Hope that helps!!

[AndrewIT]

yes, it is a new installation on a machine that had not ever had SEPM

it had a sep client

thank for the help regarding the log file

i'll try to replace the comunication file on that client

[AndrewIT]

great Mithun Sanghavi !

"Replace the sylink.xml file on all clients that were trying to register with an invalid Domain ID" should be the solution !

at the moment I no longer have the error ...