Cannot Install SEP Client 12.1.3 Version - please advise

[Migration User]

Hi,

I'm trying to install Managed/unmanned Sep Client and getting the following message (please find attached file as well):

The wizard was interrupted before Symantec Endpoint could be completely installed.

 

Please advise.

Note: i ran CleanWipe already...

Thanks, Moses.

 

 

 

Attachment(s)

Sep_INST.docx   170 KB 1 version

[Rafeeq]

If its on windows 8

try this

http://www.symantec.com/business/support/index?page=content&id=TECH203996

disable windows defender

http://www.symantec.com/business/support/index?page=content&id=TECH205042

if it fails again please Post the sys_inst.log as well

http://www.symantec.com/business/support/index?page=content&id=TECH170259

[Migration User]

Hi Rafeeq,

I'm sorry but i forgot to write that this is Windows Server 2008 R2.

thanks, Moses.

[Rafeeq]

How are you installing SEP? pushing from SEPM?

Have you tried installing the client as unmanged ? running directly from CD1 \SEP folder?

+Please post the SIS_inst.log the location is mentioned here

%AllUsersProfile%\Application Data\Symantec\Symantec Endpoint Protection\%currentversion%.105\Data\Install\logs

http://www.symantec.com/business/support/index?page=content&id=TECH164067

[Migration User]

Hi Rafeeq,

I tried to install as managed and unmanned as well.

i tried from CD.

please find attached log.

 

Attachment(s)

SIS_INST.log_.docx   157 KB 1 version

[Rafeeq]

check this registry key 

check if it admin and system has full access , if not give everyone full access for time being

KEY_NAME=[System\CurrentControlSet\Services\SepTempInstall\{E1A40A89-2B89-44FA-9E96-395B7D7F03AC}\RegistryStore\Default\HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\CurrentVersion]

if it exists delete this key before install

HKLM\Software\Wow6432Node\Symantec\Symantec Endpoint Protection

 

simillar case

https://www-secure.symantec.com/connect/forums/reinstallation-being-interuptted#comment-8998821

[ℬrίαη]

Was there a different AV on it at any point?

[Migration User]

Remove the available folder of SEP client and check the live update and anyothe component availble in ADD or Remove Program then remove it.

Remove the registry which are mention the forum

https://www-secure.symantec.com/connect/forums/alleged-pending-system-changes-require-reboot-errors-endpoint-installer#comment-3283371

Restart the system and try to reinstall it again.

If not work then try to remove it manually

How to manually uninstall Symantec Endpoint Protection 12.1 client from Windows Vista, Windows 7, and Windows 2008 32 and 64-bit operating systems

 

Article:TECH161956

|

Created: 2011-06-09

|

Updated: 2012-03-30

|

Article URL http://www.symantec.com/docs/TECH161956

 

What logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation?

 

Article:TECH164067

|

Created: 2011-07-06

|

Updated: 2013-06-25

|

Article URL http://www.symantec.com/docs/TECH164067

 

[Migration User]

deleting this key before install was the solution for this case.

HKLM\Software\Wow6432Node\Symantec\Symantec Endpoint Protection

 

thank you very much Rafeeq and thanks all for help and assitance.

 

Moses.